Cruise - Terms and Conditions
We’re On the Beach Limited, company number 3162982, and our registered office is 5 Adair Street, Manchester, England, M1 2NQ.
These Booking Conditions set out what we should expect from each other when you make a Cruise or Fly-Cruise booking with us. We’ll use any personal data you provide in line with our Privacy Notice.
Pre-Booking
You must tell us if you or anyone travelling with you has a medical problem, disability or reduced mobility. If you tell us about any specific requirements after confirming your booking, we’ll inform the supplier, but they may cancel your booking and impose cancellation charges if they’re unable to accommodate.
The descriptions and content on our website, emails and social media channels simply present a general idea of the services provided by the supplier. All services are subject to availability.
Booking
When we arrange your booking, we’ll act on the supplier’s behalf (the cruise line).
The agreement for your cruise booking is between you and the supplier. By making a booking, you (as the lead passenger) agree that you meet the minimum age requirements specified by the supplier, are a resident of the UK, and accept financial responsibility for payment of the booking. You also agree, on behalf of yourself and everyone named on the booking, that all passengers:
have entered all of the information correctly;
have complied with all relevant insurance, passport, visa, health, vaccination and immigration requirements; and
have read and accept these Booking Conditions and the supplier’s terms and conditions.
All bookings are subject to availability. Once you’ve submitted a booking request, we'll send you a summary email. This is an acknowledgement we’ve received your booking request and isn’t confirmation of your booking. If your booking isn't available, we'll let you know as soon as possible. Once payment has been authorised, your bank or card issuer will ‘ring-fence’ the amount paid. If your booking request is not confirmed for any reason, it may take 3-5 working days for your money to be returned.
Your booking is only confirmed when we send you a booking confirmation email with a booking reference number (at which point you'll have a legally binding agreement with us and the supplier).
We take care to ensure the information and pricing we publish is accurate, however changes and errors may occur. If this happens, we can make changes at any time on our website before you’ve submitted a booking request. If we realise an error has occurred after you’ve submitted a booking request but before we’ve confirmed the booking, we’ll contact you and you can choose to accept the new price or cancel your booking request. Please check the price and details of your booking when it is confirmed. If any price on our website is obviously wrong, any bookings based on that price won’t be valid, and we may cancel your booking and refund all monies paid.
Travel Insurance – For most suppliers it’s mandatory for all passengers to take out travel insurance as a condition of booking. We strongly advise that the insurance policy covers the cost of cancellation, assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Suppliers may request proof of insurance prior to travel and refuse boarding to anyone without travel insurance, they may also cancel your booking and apply cancellation charges if you fail to provide proof of insurance upon request. We nor any supplier will be liable for any losses for which insurance cover would have been available.
Group Bookings - We can’t accommodate bookings for more than one cabin at a time. If you make separate bookings, you run the risk of some but not all people in the group having their booking confirmed. FYI, if we cancel any already-confirmed bookings, all non-refundable charges will be due immediately and cancellation charges may be payable.
Special Requests -Please notify us of any special requests. While we can’t guarantee that all requests will be granted, we’ll make sure they’re passed on to the supplier.
Transfers - Unless you’ve added transfers to your booking or your booking includes free transfers, transfers to/from the airport and the ship for are not included.
Payment
Any deposit terms, payment schedules, or advance payment requirements set out in the supplier terms and conditions shall not apply to your Cruise or Fly-Cruise booking. The below payment terms shall apply.
We offer 2 options to pay for your booking:
in full (late bookings must be paid in full which will be notified to you at the time of booking); or
a non-refundable deposit at the time of booking with the remaining balance due 12 weeks before your cruise departure date. When you’ve paid your deposit and your booking is confirmed, you’re liable for any non-refundable costs (less any deposit you’ve paid). We’ll email you a payment link one week before your remaining balance is due. If you haven’t paid your balance by the due date, you’ll be charged a late payment fee of £20 which will be added to the total balance of your booking.
We may cancel your booking with the supplier on your behalf in the event of any non-payment, if we do all non-refundable charges will be due immediately in addition to any applicable cancellation charges imposed by the supplier.
If you’re struggling financially and can’t pay on time, please contact us as soon as possible so that we can try and help you. There’s also a good online resource with information on debt and mental health which you can find here.
Before your holiday
Pre-Travel Information
Pre-boarding information - You must complete any pre-boarding information required by the supplier. The supplier may cancel your booking and apply cancellation charges or refuse boarding of any passenger who has not provided the required information.
Passports, visas and health - We can only provide general information about passport, visa, health, immigration and vaccination requirements. You’ll need to check the requirements for your own specific circumstances before you travel. Neither we nor the supplier accept any responsibility if you’re unable to travel because you haven’t complied with any passport, visa, immigration or vaccination requirements. Please note that these requirements may change between booking and departure dates.
Most countries require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you’re visiting. For further information contact the Passport Office on 0300 222 0000 or visit the UK Passport Office website.
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check the USA Embassy Website for details.
Non-British passport holders, including other EU nationals, should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you’re travelling.
For European holidays, you should have a European Health Insurance Card (EHIC) or a UK Global Health Insurance Card (GHIC) (which replaces the EHIC). If you already have an EHIC don’t worry, you don’t need to apply for a GHIC and can still use your EHIC until it expires. If you don’t have an EHIC or it’s expired, you can apply for a GHIC. For more information and to apply for GHIC visit the NHS healthcare cover abroad web page.
Health & Safety - We all let our guard down a bit on holiday, but staying safe and healthy is as important abroad as it is back home. We’ve collected our travel advice into our handy Health & Safety Hub so you can protect yourself and your peace of mind as much as possible, all the way to the beach and back.
FCDO - The Foreign Commonwealth and Development Office issues foreign travel advice (https://www.gov.uk/travelaware) You’re responsible for checking this advice and the safety of any countries or areas you’re travelling to before you travel.
If you want to make changes to your booking
You can request changes by contacting us via the live chat feature on our website. Changes aren’t guaranteed and can only be accepted in accordance with the supplier’s terms and conditions (which may incur charges as much as 100% of the cost of the booking and normally increase closer to the arrival date).
Please check you have written confirmation of any changes to your booking before you travel. The supplier may not be able to accommodate any changes to your booking if requested too close to your departure date.
The below table shows the fees you’ll pay for changing your booking (these fees are non-refundable).
All of the charges below are in addition to any supplier charges.
Change | If requested more than 60 days before your holiday | If requested within 60 days of your holiday |
|---|---|---|
Change of cruise | £80 + any charges for cancelling original cruise + any cost of booking new cruise | £120 + any charges for cancelling original cruise + any cost of booking new cruise |
Change of package or cabin type | £40 | £60 |
Change of dates | £80 + cost of new dates | £120 + cost of new dates |
Change or amendment to name | £30pp | £45pp |
Add passengers | £50pp | £75pp |
Remove passengers | £30pp | £45pp |
Passenger change | £30pp | £45pp |
If you cancel your booking
If you cancel your booking, you must pay the following charges:
If you cancel more than 60 days before your holiday | If you cancel within 60 days of your holiday |
|---|---|
£30 per person + any supplier charges | £45 per person + any supplier charges |
If the card used to pay the cancellation charges fails and we hold other cards against your booking, we’ll also attempt to take payment from those cards.
You may be able to reclaim cancellation costs from your insurer if this is covered under your insurance policy.
If the supplier changes or cancels your booking
Suppliers may make changes to or cancel your booking in accordance with their terms and conditions. We’ll tell you of any changes or cancellations as soon as we can. If the supplier gives us a refund (full or partial) for your booking, we’ll pay this to you back to the card(s) used to pay. Please contact our customer service department if your bank account has been closed or the refund is unsuccessful.
On your holiday
We want to make sure you have the most incredible holiday, but we know sometimes things can go wrong.
If you or anyone on your booking suffers an injury or illness, you must tell the supplier immediately.
If you have any other complaint, please tell the supplier right away so they can fix the issue and you can get on with enjoying the rest of your holiday.
Complaints
If things don’t go to plan, and you’d like to complain, please contact the supplier directly.
Package Holiday
Your booking will be a package which means you’ll have additional protections under the Package Travel and Linked Travel Arrangements Regulations 2018. The supplier will be the organiser of your package and a summary of your rights can be found on their Package Travel Rights page:
Financial Protection
Your booking will be financially protected by the supplier.
All Fly-Cruise holidays are ATOL protected and you’ll receive an ATOL Certificate when your booking is confirmed. This lists what is financially protected, where you can get more information, and who to contact if things go wrong.
The financial protection for cruise bookings will depend on your supplier, most are protected by ABTA. You can find more details about the protection in their terms and conditions.
Cruise Line Terms & Conditions
The terms & conditions of your respective supplier apply and you can access these from our cruise suppliers terms and conditions page.
Legal
We don’t exclude or limit our liability for death or personal injury arising as a result of our negligence. For everything else, our maximum liability is up to three times the price paid by or on behalf of the person affected.
We won’t be responsible:
for any injury, illness, death, loss, damage, expense, cost or any other claims if it’s your fault, caused by a third party or due to an event beyond our or the supplier’s control;
for any unforeseeable damage, loss or expense or where such damage, loss or expense relates to any business; or
for any liability arising outside of services you’ve booked through us.
Our Booking Conditions are subject to English law and subject to the exclusive jurisdiction of the English and Welsh courts. You can choose to bring a claim under the law and jurisdiction of Scotland or Northern Ireland but only if you live there.