After your holiday

Welcome back, jet-setter! As much as we love getting you booking geniuses in the holiday mood with countdowns and making sure you have everything you need while you're away, we're also keen to hear from you when you're back; good, bad, off-the-charts, mediocre - we want to hear it all!

How to leave us your feedback

To let us know about your jolly experience please leave us a Trustpilot review. We love reading them all and every bit of feedback - good, bad, or indifferent - helps us to improve future experiences for our customers.

Flight delays

We're sorry if you've experienced a flight delay, change or cancellation and are looking to claim compensation, we understand how stressful this can be. Unfortunately (no matter how much we'd like to!), there's not much that we can do to help from our side on this, so you'll need to contact the airline directly under regulation EU 261 so that they can help you. Simply go to the airline's website or app and follow the instructions from there.

How to raise a complaint

We know how frustrating it can be when something doesn't go to plan on your holiday - and we're here to help.

To make things quicker and easier, we've introduced our chat assistant to guide you through the process. It'll ask you a few quick questions to understand what's gone wrong and make sure your query goes to the right team. From there, we'll either log your complaint formally or help get things sorted straight away - whichever makes the most sense for your situation.

Just click the chat icon in the bottom right-hand corner to start chatting with us.

If you're submitting a complaint, it really helps if you include any supporting info like photos, videos, receipts or booking details. The more detail you share, the faster and more effectively we can look into it.

Once your request is in, our team will be in touch as soon as possible - so please double-check your contact details are correct, especially your email address (this should match the one you used to book).

As a trusted travel agent, we may need to contact your hotel, airline, or other travel providers on your behalf to get things sorted. We understand this can be stressful, and we’ll do everything we can to resolve your issue within 28 days.

*Just a heads up, we can only discuss complaints with the Lead Passenger from the booking.