ATOL Protected Holidays - complete financial protection
With ATOL Protection, you can book with confidence.
Our ATOL trust means that if we, or one of our travel suppliers has a problem, customers won’t lose money paid for a holiday or flight abroad, and are not stranded in a foreign country.
We work hard to save for our holiday money. The last thing we’d want is for our customers to lose out on any of their money should any problem arise – that’s why we made sure we’re ATOL protected.
What is ATOL protection?
ATOL protection means that customers have financial security and that if we, or one of our travel suppliers, has a problem then customers won’t lose money paid for a holiday or flight abroad, and are not stranded in a foreign country.
How do I know my holiday company is ATOL protected?
Only book where you see the ATOL logo.
We're proud to say that back in 2011 we were the first major online travel agent to create an ATOL approved trust, and in 2016 we'll financially protect over 1 million customers' holidays.
You will receive a copy of your ATOL certificate via email after you have made your booking.
When am I covered?
Flights and hotels booked together
All of our ‘Flight Plus’ Holidays are financially protected by the ATOL scheme. A Flight Plus Holiday is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and / or car hire from separate Travel Suppliers and as separate bookings (i.e. not a package holiday).
On all Flight Plus Holiday bookings, your money is ATOL protected. This means you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service Travel Suppliers.
All hotel only bookings are protected through our On the Beach Trust fund. You will be offered the option of transferring money to be credited against another hotel booking or receive a refund.
Other Bookings like transfers, car hire and airport parking
All other products sold on this site are also protected through our On the Beach Trust fund. You will be offered the option of transferring monies to be credited against an alternative booking (where one is available) or receive a refund.
What’s the On the Beach Trust fund?
On the Beach pays customers’ cash into a UK trust account (flights are paid for upfront) and On the Beach cannot access customers’ cash until the holiday is complete. We were the first ever UK OTA to put this trust account system in place and we have been paying all our hotels and transfers in this way since 2011. Should anything happen to the business, you can be 100% sure you can access your money to pay for your holiday.
Does every travel company with ATOL protection have a UK trust account?
No. Many UK travel businesses with ATOL protection DO NOT ACT IN THIS WAY. Always check before booking whether your holiday company operates with a UK trust account.
We are ATOL protected!
You will receive a copy of your ATOL certificate via email after you have made your booking. Watch this short video for more information on financially protected holidays with ATOL and On the Beach.