ATOL Protected Holidays
Book with confidence
As an online travel agent, we let you build your own holiday by giving you access to a wide range of cheap flights, hotels and transfer suppliers, saving you money. And it’s great to know that when you book a flight-inclusive package holiday through On the Beach, every part is financially protected by the ATOL scheme. On the Beach is also a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct.
On the Beach Limited is an Accredited Body Member of On the Beach Travel Ltd (ATOL number 11549).
Brexit latest: Your package holiday is safe with us
The UK Government has confirmed that the Brexit deadline has been delayed until 2020. This extension ensures that all current travel arrangements will remain as they are today. When you book a package holiday through On the Beach you're protected by the comprehensive Package Travel Regulations and the government has stated that if we leave the EU without a deal your protections will stay the same if you buy a package holiday from a UK-based business. Stay up to date on the latest Brexit travel advice here.
What is ATOL protection?
ATOL protection means that customers have financial security and that if we, or one of our travel suppliers, has a problem then customers won’t lose money paid for a package holiday, and are not stranded in a foreign country.
When am I covered?
All of our flight-inclusive package holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holidays and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking.
We've noticed that people are asking a lot of questions about us...and we're very flattered! We've included some responses below, just to help clear things up a bit.
Is On the Beach part of Thomas Cook?
No, On the Beach is an entirely separate company to Thomas Cook. Whilst we did sell Thomas Cook flights on our website, we aren't - and never have been - a part of the Thomas Cook Group.
Is On the Beach legit?
We certainly are! We're proud to be one of the UK's leading online retailers of beach holidays. From our humble beginnings in 2004 as a start-up business to our 2015 listing on the London Stock Exchange, we're now sending over 1.5 million satisfied customers away on their perfect beach holiday every year. We've even won several awards whilst doing so. So what you really should be asking yourself is 'when's my next beach holiday?'.
Is On the Beach safe to book with?
Is On the Beach ATOL protected? As mentioned above, all of the flight-inclusive package holidays that we sell are financially-protected by the ATOL scheme. We're also members of ABTA, which means that - whatever happens - you will always have the benefit of ABTA's assistance and Code of Conduct.
Is On the Beach in trouble?
Not at all - we've got loads of plans for 2020 and beyond, and all of them involve sending customers on their perfect beach break. If, however, you do want to read a bit more about results and share prices and all of that sort of stuff, our corporate website is a great place to start.
Is On the Beach trustworthy?
We understand exactly how important our customers' holidays are, and we take great pride in making sure that the entire process - from booking all the way to the return flight home - goes as smoothly as possible. We're proud winners of the Feefo Gold Trusted Service Award 2019 and we will continue to do everything we can to make our customers' experiences as positive as they can be. Don't believe us? Read what our customers have had to say about us here.
Is On the Beach still trading?
We're all very much hard at work, doing everything we can every year to send 1.5 million customers away on their perfect beach holiday. Why not join them and have a look for your next beach holiday?
Is On the Beach website down?
Well, if you're reading this now then we would very much think our website is up-and-running! However if you just want to be certain, here's a fantastic tool.
More reasons to book with us…
Book with confidence
Our package holidays are financially protected with ATOL
Over 1.5 million
happy customers book with us every year
Pay in instalments
& spread the holiday cost up to two weeks before you fly
24/7 in-resort support
from our UK call centre