ATOL Protected Holidays
Book with confidence
As an online travel agent, we let you build your own holiday by giving you access to a wide range of cheap flights, hotels and transfer suppliers, saving you money. And it’s great to know that when you book a flight-inclusive package holiday through On the Beach, every part is financially protected by the ATOL scheme. On the Beach is also a member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct.
On the Beach Limited is an Accredited Body Member of On the Beach Travel Ltd (ATOL number 11549).
What is ATOL protection?
ATOL protection means that customers have financial security and that if we, or one of our travel suppliers, has a problem then customers won’t lose money paid for a package holiday, and are not stranded in a foreign country.
When am I covered?
All of our flight-inclusive package holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holidays and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking.
What if the government advises me not to travel?
Booking a package holiday means that you are covered by the Package Travel Regulations. If after you have booked a package holiday the government advises against travel to your chosen destination, then you are protected. In these circumstances we will try to find you alternative travel arrangements but if that is not possible, or you do not want to accept the alternative arrangements, then you will be offered a full refund.
We've noticed that people are asking a lot of questions about us...and we're very flattered! We've included some responses below, just to help clear things up a bit.
Is On the Beach reliable?
We certainly are! We're proud to be one of the UK's leading online retailers of beach holidays. From our humble beginnings in 2004 as a start-up business to our 2015 listing on the London Stock Exchange, we're now sending over 1.5 million satisfied customers away on their perfect beach holiday every year. We've even won several awards whilst doing so. So what you really should be asking yourself is 'when's my next beach holiday?'.
Is On the Beach ATOL protected?
When you book a flight-inclusive package holiday with us, every part of that holiday is financially protected by the ATOL scheme, so after you book you can relax knowing that your dream holiday is protected
Is On the Beach a package holiday?
We sell a wide range of package holidays that combine flights and hotels, and even transfers from the airport! Plus, when you book your package holiday and include a flight, your trip is ATOL protected - it doesn't get any better than that.
Is On the Beach a tour operator?
We're the beach holiday specialists, and one of the UK's leading online retailers of beach holidays. From Cancun to the Canaries, Thailand to Turkey - we know beaches and we're here to help you find your spot in the sun.
Is On the Beach safe?
We know this is an unpredictable world at times, but booking with us couldn't be safer. If you book a flight-inclusive package holiday with us and the government advises against travelling to that particular destination, you'll be covered by ATOL and the Package Travel Regulations and your money will be protected.
Is On the Beach in trouble?
Not at all - we've got loads of plans for 2020 and beyond, and all of them involve sending customers on their perfect beach break. If, however, you do want to read a bit more about results and share prices and all of that sort of stuff, the On the Beach Group site is a great place to start.
Is On the Beach reputable?
We send over 1.5 million satisfied customers on holiday every year. Don't take our word for it though, read what they have to say.
Is On the Beach part of Thomas Cook?
No, On the Beach is an entirely separate company to Thomas Cook. Whilst we did sell Thomas Cook flights on our website, we aren't - and never have been - a part of the Thomas Cook Group.
Is On the Beach ABTA and ATOL protected?
As mentioned above, all of the flight-inclusive package holidays that we sell are financially-protected by the ATOL scheme. We're also members of ABTA, which means that - whatever happens - you will always have the benefit of ABTA's assistance and Code of Conduct.
Is On the Beach safe to book with?
When you book a flight-inclusive package holiday with us your holiday is completely protected.
More reasons to book with us…
Book with confidence
Our flight-inclusive package holidays are financially protected with ATOL
Over 1.5 million
happy customers book with us every year
Pay in instalments
& spread the holiday cost up to two weeks before you fly
24/7 in-resort support
from our UK call centre