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Customer Reviews

On the Beach reviews

Here at On the Beach, we not only pride ourselves in being the beach experts, but also on our fantastic customer experience. Our goal is to make it as easy as possible to get you to the beach and give you the holiday you’ve been dreaming of. From phone calls to flight bookings, we want to know your thoughts and if we can make any improvements to make our customers even happier!

We use the review sites TrustPilot and Feefo to collect honest feedback from our customers, and use it to see what's working well and what we can do to make our customers happier. Take a look below at some of the reviews left by people who have booked through On the Beach!

Feefo Reviews

Lovely hotel

Review by Stacey Newton
The hotel we stayed in was lovely and the staff were friendly and helpful. The flights were good too. This was the first holiday that I had booked online and was happy with the service I got for the price I paid.

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Fantastic online travel agent

Review by Natasha Richards
I have been using on the beach since 2015 and would continue to do so for as long as they exist. When looking for a perfect holiday they make it easy to filter exactly what you want and being able to break down your holiday payments is a much appreciated feature. Unlike other holiday services in which you see one price and get told another when you enquire, with on the beach the total price you are to pay is clear. On the beach communicate with their customers very well, keeping them up to date. The only thing I didn't understand is the pdf vouchers. Just before the holiday you get a pdf of transfer, hotel and flight vouchers that say you will need this at the airport, hotel, etc. After making sure they were all printed I didn't even need them in the end. Overall on the beach is my go to travel agent for booking holidays.

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Great way to book a holiday will book again

Review by David Brampton
Great place to book a holiday and take payment when it’s all sorted really recommend on the beach will be booking with them again cheers.

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Very good easy process. Lots of info and very professional

Review by Paul Gooding
The service was brilliant. The hotel was everything we imagined and more, exactly how On The Beach portrayed it to be. The process was very easy when booking the all inclusive holiday, the only thing I would suggest is to give more information on the transfers to and from the hotel to the Airport as we were unsure who and what we were looking for when arriving and departing.

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Review by Christine Alexander Mirfin
It was a great price and very smooth. Loved the email reminder for payment and the flexible to pay in instalments.

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All went to plan!

Review by Trusted Customer
Great service. Everything went according to plan and on time. Bus transfer to and from airport was well organised. Confirmation of return pick up was delivered to our room 48 hours before departure as advised.

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I will not be looking anywhere else now.

Review by Graham Bailey
Ease of booking, everything was explained and easy to follow, No nasty surprises and reassurance that if something did go wrong there is somebody there to help right up to landing back home.

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Fab service again

Review by Lesley Hand
Great service when booking as needed to arrange airport assistance. Everything was as described, all the staff before and during the trip were fabulous. Great holiday.

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On The Beach is my go to website for booking holidays.

Review by Adrian Radford
I love the way it will find a holiday that suits your budget, with the facilities that are important without specifying any country. It's consistently cheaper than any other site, everything was perfect. On The Beach is my go to website for booking holidays.

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Fantastic holiday from a fantastic service

Review by Danielle John Baptiste
We’ve always used on the beach, and always will. Everything is at hand and easy to understand. If we’ve ever needed to ring for assistants, it’s always been very helpful. 5* rating with out a doubt.

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TrustPilot Reviews

Booking process was quick and very straightforward

Review by Linda Easby
Booking process was quick and very straightforward, there was an excellent choice of destinations and flights to suite everybody, I found my perfect holiday.

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Review by Samantha Thorne
They book the exact same as a package holiday like tui would. It just allows you freedom of different transfers and amounts of luggage etc. Cheaper by £400 for my dates than jet 2 and £700 cheaper than tui. And that's with us having a private taxi transfer and a flight home 2 hours earlier so no massive difference there! Would definitely use again.

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Had no trouble booking with this…

Review by George
Had no trouble booking with this company Was back and holiday confirmed within the hour Been using them for a few years now.

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Simple and easy

Review by Darrell Tyson
Used On the Beach to book and arrange our holiday since 2015. Never had any problems. Searching and booking is easy and straightforward

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Booking holiday

Review by Arlene Whyte
Easy to use website I had difficulty paying deposit only Phoned customer service who sorted it all out quickly

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Review by Shannon Vardigans
Amazing! Really helpful company! Quick reply with any questions, give you all the information and have some amazing deals!!

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Me and my wife would highly…

Review by Kiel Needham
Me and my wife would highly recommend using on the beach as the prices for holidays was clearly shown and we found it to be a hassle free way of booking our family holiday. We booked our holiday and had confirmation straight away that same day and as it being our first family holiday abroad we found it really easy to book and find the info we needed.

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Always have excellent customer service

Review by Alwen South
Always have excellent customer service. Fast, efficient & helpful.. When had a problem abroad went out of their way to help..

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I had a few queries from the…

Review by Steve
I had a few queries from the information showing on the web site, so I phoned the customer helpline and the lady I spoke to couldn't have been more helpful.

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First time using OTB

Review by Peter Makel
Was recommended this site by someone who used it a few times before as I couldn't get the hotel I wanted along with the flights I wanted on one of the major tour companies website. Found it no problem and within a few seconds of booking it the booking was confirmed. Will definitely consider using again.

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More reasons to book with us…

Book with confidence

Our flight-inclusive package holidays are financially protected with ATOL

Over 1.5 million

happy customers book with us every year

Pay in instalments

& spread the holiday cost up to four weeks before you fly

24/7 in-resort support

from our UK call centre