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Customer Reviews

On the Beach reviews

Here at On the Beach, we not only pride ourselves in being the beach experts but also on our fantastic customer experience. Our goal is to make it as easy as possible to give you the holiday you’ve been dreaming of. We wim to get you on that beach in just a few clicks! From phone calls to flight bookings, amendments to hotel descriptions, we want to know your thoughts. We'd love to know if we can make any improvements to make our customers even happier!

Reasons to book with On the Beach…

Book with confidence

Our flight-inclusive package holidays are financially protected with ATOL

Over 1.5 million

happy customers book with us every year

Pay in instalments

& spread the holiday cost up to four weeks before you fly

24/7 in-resort support

from our UK call centre


We use the review sites TrustPilot and Feefo to collect honest feedback from our customers, and use it to see what's working well and what we can do to make our customers happier. But don't just take our word for it! Take a look below at some of the reviews left by people who have booked their beach break through On the Beach!


Trusted Customer:

Everything went smoothly, We had a great time in Malta thanks to on the beach which made our booking experience very easy. I will definitely use it again in the future as the service was really good.

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Trusted Customer:

From start to finish everything went perfectly. Kept up to date with transfers etc . Whole process was easy and enjoyable. Have already recommended On the beach and will definitely book with you again... thank you for helping us have a great holiday

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Trusted Customer:

We always use On The Beach for our holidays. The descriptions of the resorts are spot on, the pricing is good, paying by instalment is excellent and hassle free and the range of holidays is first rate.

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Stacey Newton:

The hotel we stayed in was lovely and the staff were friendly and helpful. The flights were good too. This was the first holiday that I had booked online and was happy with the service I got for the price I paid.

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Natasha Richards:

I have been using on the beach since 2015 and would continue to do so for as long as they exist. When looking for a perfect holiday they make it easy to filter exactly what you want and being able to break down your holiday payments is a much appreciated feature.

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David Brampton:

Great place to book a holiday and take payment when it’s all sorted really recommend on the beach will be booking with them again cheers.

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Christine Alexander Mirfin:

It was a great price and very smooth. Loved the email reminder for payment and the flexible to pay in instalments.

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Paul Gooding:

The service was brilliant. The hotel was everything we imagined and more, exactly how On The Beach portrayed it to be. The process was very easy when booking the all inclusive holiday...

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Adrian Radford:

I love the way it will find a holiday that suits your budget, with the facilities that are important without specifying any country. It's consistently cheaper than any other site, everything was perfect. On The Beach is my go to website for booking holidays.

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John:

3rd time of going on holiday through on the beach never had any issues,always so easy to book so would highly recommend on the beach.

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Anthony Pippet:

We have used OTB for years now to book hotels. They always produce a good deal. Recommend highly. And thank you for being there when we need you.

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Harold White:

Have been using on the beach for four years and have not had a bad experience with them at any time,2020 was a busy year and I had no problems what ever

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Linda Easby:

Booking process was quick and very straightforward, there was an excellent choice of destinations and flights to suite everybody, I found my perfect holiday.

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Darrell Tyson:

Used On the Beach to book and arrange our holiday since 2015. Never had any problems. Searching and booking is easy and straightforward

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Mr Robert Silvester-stell:

I have used On the Beach since 2015 and always found them helpful and have found some great bargains on their site. If you want a cheap but good holiday this is the site to look at.

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Lisa Lowe:

Cheap holidays. Easy to find what you want and excellent availability. I’ll book again once my April holiday is over with. Thank you On the Beach.

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Shannon Vardigans:

Amazing! Really helpful company! Quick reply with any questions, give you all the information and have some amazing deals!!

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Arlene Whyte:

Easy to use website I had difficulty paying deposit only Phoned customer service who sorted it all out quickly

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How is On the Beach rated on Trustpilot?

Our TrustPilot score is calculated by finding the average score from all of our reviews on TrustPilot - this gives our customers the best overview of On the Beach possible. Our score can change all of the time, depending on our reviews - you can check out our current TrustPilot score here.

How is On the Beach rated on Feefo?

Our Feefo score is calculated the same as our TrusPilot score - by finding the average score from all of our reviews on Feefo. We think this gives our customers the most honest view of On the Beach possible. Our score can change all of the time, depending on our reviews - you can check out our current Feefo score here.

Is On the Beach trustworthy?

Yes! We pride ourselves in being open, honest and trustworthy. That's why we use independant review sites to provide our feedback - and then publish them on our site for all of our customers to see.

Is On the Beach a scam?

In one word, no! We send 1.5 million happy customers on their perfect holiday every year. You can check out some of their feedback above.

Is On the Beach reliable/safe?

Our customer's saftey is our top priority. All of our hotels must meet a set criteria and are often spot-checked in person by our team. We also keep our customers well-informed via the faqs and new coronavirus faqs pages. Booking a flight-inclusive package holiday also means that you are financially protected under our ATOL protection promise. Plus, we keep all customer money in a ring-fenced trust account - so you can be sure that your money is safe and protected.

Is On the Beach going bust?

On the beach is NOT going bust. We continue to trade as normal and send thousands of happy customers away on their perfect beach break every day.