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On the Beach Limited

Customer Reviews

Customer Reviews

Yes, we make your jollies jollier. But we also pride ourselves on our top-class customer service. We’re here to make it as easy as possible for you to jet off on holiday. Getting you to the beach in just a few clicks. So, whether it’s phone calls, flight bookings, holiday amendments or our hotel descriptions – we want to know your thoughts! Why? ‘Cause our aim is to make you guys happier.

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The home of holiday perks

We use the review sites TrustPilot and Feefo to collect honest feedback from our customers, and use it to see what's working well and what we can do to make our customers happier. But don't just take our word for it! Take a look below at some of the reviews left by people who have booked their beach break through On the Beach!

Reviews

Over 1.5 million happy customers find their perfect beach break with On the Beach every year. Here's what some of them have to say!

Trustpilot 4 stars: Great

Reviews

Over 1.5 million happy customers find their perfect beach break with On the Beach every year. Here's what some of them have to say!

Trustpilot 4 stars: Great

Reviews

Over 1.5 million happy customers find their perfect beach break with On the Beach every year. Here's what some of them have to say!

Trustpilot 4 stars: Great

Feefo Reviews

How is On the Beach rated on Trustpilot?

Our Trustpilot score is calculated by finding the average score from all of our reviews on Trustpilot - this gives our customers the best overview of On the Beach possible. Our score can change all of the time, depending on our reviews - you can check out our current TrustPilot score here.

Is On the Beach trustworthy?

Yes! We pride ourselves on being open, honest and trustworthy. That's why we use independent review sites to provide our feedback - and then publish them on our site for all of our customers to see.

Is On the Beach a scam?

In one word, no! We send 1.5 million happy customers on their perfect holiday every year. You can check out some of their feedback above.

Is On the Beach reliable/safe?

Our customer's safety is our top priority. All of our hotels must meet a set criteria and are often spot-checked in person by our team. We also keep our customers well-informed via the faqs and new coronavirus faqs pages. Booking a flight-inclusive package holiday also means that you are financially protected under our ATOL protection promise. Plus, we keep all customer money in a ring-fenced trust account - so you can be sure that your money is safe and protected.

Is On the Beach going bust?

On the beach is NOT going bust. We continue to trade as normal and send thousands of happy customers away on their perfect beach break every day.