10 Aug 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
The H.TOP Calella Palace is a brand new, modern and family-friendly resort hotel in the residential area of Calella. Calella has more than three kilometers of beach, a magnificent shopping centre, and a lively night life with plenty of pubs and clubs.

####New for 2014 with all H Top properties####

TOP Free Bus - complimentary bus service between all H Top hotels (during peak season).
TOP Passport - access to hotel facilities across the H TOP group
TOP Mini Club – Entertainment for all the family
All Inclusive Premium as standard in all 4* hotels including limited selection of premium brands

How far is the nearest beach?
The hotel is located 300m from the beach.

Distance from Airport
The hotel is located 32km from Girona Airport.

Rooms
This nine-floor property features 339 guestrooms decorated in light colours and wooden furnishings.
All rooms have modern furniture, air conditioning, direct dial phone, colour television with a satellite channel, private balcony or terrace, fully equipped bathroom, bath with shower, hairdryer and a bathroom telephone, make-up mirror, complimentary amenities, complimentary wake up calls and smoke detectors. Cots are available free of charge. Rooms for up to five people are also available.

Food & Drink
The hotel restaurant is open for breakfast, lunch and dinner and serves a buffet of Spanish, British and international dishes. Features show cooking, kids' buffet and All Inclusive.

All Inclusive Eating and Drinking
The AI program consists of breakfast (08:00-10:00), lunch (13:00-15:00) and dinner (19:00-21:00), all buffet style, served in the main restaurant. During meals soft drinks, beer and wine are offered. Snacks such as salads, hot dogs, hamburgers, bacon and French fries are available from 15:15-18:00 & 22:00-24:00. Locally produced alcoholic and non-alcoholic drinks like whiskey, brandy, soft drinks, mineral water, juices, coffee, etc are served at the bar (10:00-24:00) and the terrace (10:00-19:00).

Sports & Entertainment
Guests can enjoy a daytime program of entertainment and activities, swim in the outdoor pool, relaxing on a sun bed with a cool drink on the rooftop sun terrace with bar (direct access via elevator), where Jacuzzis are also available. Kids can play in their special pool or in the playground, or enjoy organized entertainment activities such as face painting and pirate games in the Mini-Club (6 to 10 yrs old). There is also a gym, sauna, an indoor heated pool and a bowling lane.

All Inclusive Things to do
All Inclusive leisure facilities at the hotel include sports in the pool, full time children’s club and all day entertainment provided by the animation team.

Please Note: Guests who choose not to book at the All Inclusive rate and wish to use the following facilities below will be charged a supplement paid locally at the hotel; the indoor swimming pool, sauna, jacuzzi & gym. (5 euros per person per hour).

   

TripAdvisor Traveller Rating

Based on 1401 reviews
 

Confused over how this hotel managed to get a 4 star rating

1 August 2015

I have just returned from a holiday in Calella a few days ago. I travelled with my boyfriend, we are both working professionals. I was disappointed by the cheap, unclassy atmosphere the hotel...

I have just returned from a holiday in Calella a few days ago. I travelled with my boyfriend, we are both working professionals. I was disappointed by the cheap, unclassy atmosphere the hotel gives. To highlight a few things that stood out, we came across gambling machines, chavy uneducated people staying in the hotel, had to pay 20 euros deposit for remote control, asked to pay 7 or 8 euros per day for using the safe, food is well under 4 star standards, usually can only choose between fish (full of bones sometimes) and chicken, the dinner is only open between 8:30 and 9:30 pm, we ended up missing dinner several times as we were in Barcelona, and most of the counters are full of cheap food like salami, cheeses, the hotel is one and a half hours by train away from Barcelona, despite us thinking it's only 45 mins away, as advertised on several websites, the hotel is 15 minutes walk from the train station which is quite a lot considering we were travelling daily to Barcelona. We lost 3.5 hours per day only on travelling there and back. The rooms were ok but they forget to replenish soap and the saquets they provide for shower gel and shampoo are very bad quality and tiny, definitely not enough to have a proper shower. I am unsure whether the people who gave this hotel an excellent rating either work for the hotel or have a financial interest in it because there is no way this is the equivalent of a four star hotel. My opinion may be biased by the fact that I like elegant classy places, this is definitely not one of them, I knew this as soon as I saw the gambling machines and the cheap shop and vending machines in the hotel lobby near the reception. We purchased this holiday for £852 from lastminute.com for 5 days. I was sure that the price we paid plus the 4 star rating of this hotel would mean we will have an amazing hotel, but it turned out to be far less than we expected. Admittedly, we didn't read the reviews but the photos looked much better than what the hotel actually looks like and added to the fact that it has a 4* rating, we thought we would get a good deal. 4 stars does not mean anything to me anymore after this experience, so please read the reviews before buying a holiday otherwise you will risk disappointment. This hotel would actually be acceptable for a price much lower than what we paid but not for almost £900 for 5 days. I am not sure if it's even worth half this sum. I feel like we didn't get value for money at all.

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Fantastic weekend break

31 July 2015

Fantastic hotel for a weekend away. Calella is beautiful. Only an hours train journey from Barcelona which is well worth a visit. The choice of restaurants and bars is very good for a small town. We...

Fantastic hotel for a weekend away. Calella is beautiful. Only an hours train journey from Barcelona which is well worth a visit. The choice of restaurants and bars is very good for a small town. We went to Casa Carlos and had some very authentic Catalan dishes which were amazing

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Just returned, things you need to know....

30 July 2015

Just returned from 10 day fully inclusive at the Calella Palace with my family and what a time....the hotel is not a 4star but a 3 at most, the staff need some tlc, the bedrooms are ok however the...

Just returned from 10 day fully inclusive at the Calella Palace with my family and what a time....the hotel is not a 4star but a 3 at most, the staff need some tlc, the bedrooms are ok however the walls are very thin and you can hear everything in the next room, above and below, if you fart...they will hear it and vice- versa. Don't expect a good night sleep.. So take ear plugs. We asked for "quieter rooms"- they put us on the 6th floor facing the back of the hotel which did the job...also good view of the town...As per the other reviews you have to pay for internet, you get 15mins free every other day, my advise is to go Burger King or McDolands down the road and they have wifi. You have to pay for the use of the safe in the room at 5 euros/day...not expecting that! The food was fab, different varieties,plenty of pork, chicken salads and desserts...however if you are a veggi then issues. Most of the "vegetarian" dishes include fish. Drinks were good too always in plastic glasses to avoid breakages. The question is would we go there again....NO...but to a different hotel as Calella is a beautiful town and lots to see and do. The beach is fab-plenty of room.

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very poor customer service

28 July 2015

Had booked a family room with twin beds for 3 adults and 1 child however on arrival was put in small cramped room with two double beds. When I politely asked to be moved I was told the hotel was...

Had booked a family room with twin beds for 3 adults and 1 child however on arrival was put in small cramped room with two double beds. When I politely asked to be moved I was told the hotel was over booked and no other room was available until Sunday. Hotel is clean and pleasant so decided to put up with till Sunday when I was told I would have to pay extra to upgrade room . When I agreed to this I was then told it was not possible as head office would not allow it ? Staff at reception were on the whole difficult and seemed stressed. Staff at bar far more agreeable and cleaning and restaurant staff very friendly and pleasant. This is a good family hotel children love it and offers good value but reception staff need help

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Facilities

  • 24 Hour Reception
  • Air Conditioning
  • Air Conditioning in public areas
  • Bar
  • Beach Bar
  • Bowling Alley
  • Buffet Breakfast
  • Buffet Restaurant
  • Cafe/ Snack Bar
  • Currency Exchange
  • Disabled Friendly
  • Entertainment
  • Gym
  • Heated Swimming Pool
  • Indoor Swimming Pool
  • Internet Access
  • Jacuzzi
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Laundry Service
  • Lifts
  • Lounge
  • Luggage Storage
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Safety Deposit Box
  • Satellite TV
  • Sauna
  • Shops
  • Sunbathing Terrace
  • Sunbeds
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Terrace
  • TV Lounge
  • Whirlpool
Click on a beach below for more information