Fast Track Customer Service

Jump the queue. Speak to a real human. Get things sorted fast.

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As a VIB, you've unlocked priority access to our most experienced holiday helpers. No "your call is important to us". No faff. Just quicker answers, quicker fixes, and experts who really know their stuff.

Skip the queue 💬

Open the Fast Track chat (there'll be a pop-up in the bottom right for you to click) and you'll be bumped straight to the front. You're a VIB - that's how it works now.

Request a call back 📞

Prefer talking it through? Tap the call-back option and one of our experts will ring you as soon as they're free. (And yes, it's a real human. No bots pretending to be cheerful.)

Get help from people who actually get holidays 🧠

Our Fast Track team know their Madeira from their Majorca - and they're here to sort whatever you need.

Ready when you are...

Your Fast Track pop-up should be glowing in the bottom-right corner. Just tap it to start your priority chat or request a call back.

You earned this. Use it whenever you need us.