6 Sep 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
The Kamelya Holiday Village is open only for summer season. The hotel is located on the beach, 10km away from the centre of Manavgat and 60km from the centre of Antalya.

Water Park
There is 1250 m2 of Aquapark of indispensable entertainment for young and old. Enjoy the pleasure of the two giant dragon, 6 piece Water park available all day, seven days a week. The park is located within a large pool independently, children's pool with mini water park for our little guests is available.

How far is the nearest beach?
This hotel overlooks the beach

Distance from Airport
This hotel is located 56km from Antalya Airport

Rooms
The bedrooms feature air conditioning, satellite TV, mini bar, telephone, safety box and balcony. The village has a total of 556 rooms, made up of 96 standard rooms, 275 deluxe rooms, 80 studio room, 85 family rooms and 20 suites. All rooms are provided with en-suite bathroom (shower room in studios and standard rooms), air conditioning, hair-dryer, safe (local charge), satellite TV, mini-bar, telephone and balcony. Maximum occupancy's: Standard rooms is 3 people with two twin beds and one fold-out bed; Studio rooms is 4 people with one double, one sofa bed and one fold-out bed; Deluxe rooms is 4 people; Family rooms is 4 people with one double and two twin beds; Suites is 6 people with one double, two twin beds and two sofa beds.

Food & Drink
Dining options available include the main buffet restaurant, five a la carte restaurants and a pool snack bar. Throughout the complex there are further bars and eateries to choose from.

Sports & Entertainment
The hotel amenities include several swimming pools & bars, a children's pool, restaurant, elevator, 24-hour reception, gym, sauna, jacuzzi, spa center, tennis court, children's playground and laundry service. The hotel facilities include outdoor swimming pools with children's pool, an aqua-park, games room, Spa centre with indoor swimming pool, Turkish bath, two saunas, fitness centre, steam bath and massage rooms. Further leisure facilities on the complex include children's mini-club ages 4-12yrs, TV room, disco, cinema, seven tennis courts, water sports, beach volleyball, basketball, aerobics and aqua aerobics, archery, table tennis, darts, boccia, rifle shooting and bowling.

   

TripAdvisor Traveller Rating

Based on 376 reviews
 

What more do you want for £750 per person!!

29 August 2015

I am currently on holiday here with my wife and 2 children aged 16 and 12. Firstly if you have paid the same as me, £750 per person then what on earth is there to moan about?? The flights would have...

I am currently on holiday here with my wife and 2 children aged 16 and 12. Firstly if you have paid the same as me, £750 per person then what on earth is there to moan about?? The flights would have been at least £350 each so for £400 each for 2 weeks food, drink and room you can't fault this place! Our room is in the Kamelya village and is huge. Air con is great, mini bar is stocked daily and room is cleaned daily. There is Wi-Fi everywhere!!! Yes the food is a bit repetitive but it's not the Ritz is it!! We are spending our days between the relax pool and the beach as the main pool is too hectic for us! The beach is lovely and cleaned daily. I can see the sort of people who write bad reviews on here, there are plenty here, but they should try enjoying themselves instead of moaning all the time! We had a Turkish bath in the Selin hotel which was amazing and well worth the money. Overall I would come back here as it ticks all our boxes for a 2 week chilled out holiday.

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Nice facility but appalling customer service

29 August 2015

We arrived at 10.30 on Saturday evening at front reception. Our party contained 2 adults and 3 children, 8, 13 and 15 so we had booked one family and one double room. We were immediately given the...

We arrived at 10.30 on Saturday evening at front reception. Our party contained 2 adults and 3 children, 8, 13 and 15 so we had booked one family and one double room. We were immediately given the "good news" that we had been upgraded from the Holiday Village to the Selin Hotel. This was a great start, we had the rook key cards waved in ftont of ud but were then informed that we needed to pay the full cost of the holiday up front there and then. We had booked through Expedia who had already taken the full cost of the hotel, some +£1700 in fact about 2 months previously. We immediately showed the stony faced junior receptionist our holiday confirmation email which carried surprisingly little weight with him. I asked to speak with the manager and was greeted with indignant shrugs and indications that it was not possible to see anyone else. I asked him to call Expedia and confirm the booking with them directly (afterall they never denied the booking had been made) but they refused as I was told "it was too expensive for them to call" and it would be cheaper for me to call from my uk registered mobile. I finally had no option but to use my mobile and call Expedia in the UK myself. The call was picked up eventually after about 5 minutes and we were able to go through the booking and confirm that all was well. We then handed the phone to the receptionist who still refused to be moved. It truly began to feel like some kind of nightmare. The receptionist remained adamant that no monies had been received from Expedia. After talking for what seemed ages we got to a point where we only needed to pay for one of the rooms up front, the other could be settled at the end of the holiday. I was beginning to have a serious sense of humour failure at this time. After another 10 minutes of expedia negotiating with this particularly intransigent unempathetic receptionist it was finally agreed that we would still have to pay but now only for one night as it could all be sorted out in the morning. Given my family and I had now been in reception for around an hour and a half I paid the amount so we could get to our rooms. At 10am tomorrow I returned to reception where i was assured that the manager would be available and the money I had paid would be refunded. I returned to find no obvious manager but instead a different set of fresh faced receptionists plus one older grey haired man, who seemed to have some seniority but who refused point blank to address me directly (I assume/hope because he didnt speak a word of English). I found myself recounting the whole sorry episode to yet another receptionist, only to be told that nothing had changed and they now needed payment for the remainder of the stay. Again I asked them to contact Expedia and again was told they couldn't possibly do that as it was too expensive. At this point I said that I would call them on the explicit understanding that once it had been determined who's fault it was for this mix up that i would expect recompense for the trouble caused and my phone calls. This fell on deaf ears at best, disinterested ears at worst. In any case i duly called Expedia again and allowed them to talk directly to this new set of receptionists. At first there was complete stalemate. Then the grey haired man had made 2 internal calls (i counted only 4 button presses had to be an extension of some kind) and aftet some exchanges with the receptionist it was announced that all was well as Expedia will pay at the end of the holiday. I received no apology, no explanation as to why we had had to endure the previous evenings indignity and as yet (written on last day), no refund of the additional money i have paid. I made 3 attempts to get to speak to a manager or at least get an email address so I could at least air my displeasure and establish what had happened and was fobbed off every time, never anyone available. Other less significant events that have tinged the holiday have been bath towels disappearing one day (left in bath for exchange as instructed) and no replacements provided. Also two occasions where the in-room complimentary mini bar was not replenished so no water (or anything to drink ) overnight. The facilities here are nice and I imagine that if you have no issues during your stay and do not need to interface with guest relations in any way then you will be fine. I also think if you are German or at least German speaking you will fair better as that seems to be the most common language the staff are familiar with. For that reason (probably) most staff do not come across well. Even though Thomas Cook are here, it does not feel like the Hotel supports English speaking clients well at all. I still await someone from Kamelya world to a explain why they messed up our arrival so much and to give me back the extra money I was forced to pay.

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Very good

28 August 2015

We had a really good holiday at the Kamelya Holiday Village. Our room was the 'twin superior' in the holiday village which was the cheapest room listed with Thomas Cook. There were 4 of us (2 adults...

We had a really good holiday at the Kamelya Holiday Village. Our room was the 'twin superior' in the holiday village which was the cheapest room listed with Thomas Cook. There were 4 of us (2 adults & 2 children) and we got two single beds in one bedroom, and a double bed in a second bedroom, all in our hotel room. The room was clean and the beds were comfortable, nothing more you can ask for. In response to some other reviews I have read I can say that I found that all reception staff I spoke to either spoke fluent English or a good amount of English. Some bar staff spoke good English but most only limited English however it is not hard to ask for '2 beers and 2 colas' without understand fluent English. We got by just fine and I also found that there were many English people at the hotel, I heard a lot of English being spoken around the pool and I would say there were more English people than Russian people but German people were probably in the majority. I found most of the other guests polite and friendly, there were only a couple of issues of people pushing in queues but that is life, it wasn't common and it didn't spoil our holiday. The food is good but not great. It does seem to be mainly aimed at German guests with lots of vegetable casseroles and stewed cabbage but there was also chips, wedges, rice, lots of different pasta, lots of different pizza, sometimes kebab meat, sometimes sweet and sour chicken, sometimes beef stroganoff. All in all the food was nice but a bit repetitive. We ate at the Italian Restaurant on our last night (with table service) and that was a nice change. People do reserve sunbeds with towels so I decided to join in and get up at 7am to reserve 4 sunbeds before going back to bed. One day when we went to breakfast early at 8am there were still a few unreserved sunbeds so I wouldn't say it was incredibly hard to get them. Overall the hotel didn't feel too crowded and the bar/food/pool facilities were all great to enjoy in the 35 degree temperatures we had.

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Great

28 August 2015

This is real family hotel. Lot of activities for children and also for parents. Good food, clean, nice stuff,beautiful beach, great pools... we were in hotel fulia, which is one of 3 hotela in...

This is real family hotel. Lot of activities for children and also for parents. Good food, clean, nice stuff,beautiful beach, great pools... we were in hotel fulia, which is one of 3 hotela in kamelya collection. I think it is the best of teše three

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Facilities

  • Air Conditioning
  • Bar
  • By the Beach
  • Kids Pool
  • Safety Deposit Box
  • Swimming Pool
  • Telephone
  • Terrace
More beach information coming soon for this hotel