15 Jul 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
The Sultan Gardens Resort is on Egypt’s Southern Sinai Peninsula between Sharm El Sheikh international airport and the city centre. Surrounded by exotic gardens, the hotel has 520 rooms and suites in addition to 220 metres of private sandy beaches, superb offshore coral formations and an unrivalled view of Tiran Island. The Sultan Garden Resort is air conditioned throughout.

How far is the nearest beach?
This hotel overlooks the beach

Distance from Airport
The airport is situated 5Km from the hotel.

Rooms
Rooms at the Sultan Gardens Resort all feature a private terrace or balcony with a view of the sea, pool or gardens. Rooms are also air conditioned and have high speed internet access and satellite television.

Food & Drink
The Sultan Garden Resort has almost a dozen different places to eat and drink. No other resort in Sharm El Sheikh can boast as many eateries with as many different varieties of cuisine. Enjoy a delicious International buffet at  Linah, the main restaurant, or try some local favourites at sister buffet restaurant, Dana. The Al-Shalal Restaurant is a perfectly romantic outdoor dining experience. There are also bars, cafes and much more, not to mention the plethora of bars and restaurants in Sharm El Sheikh itself.

All Inclusive Food and Drinks
The AI programme consists of breakfast (07:00-10:30), lunch (12:30-15:00) and dinner (19:00-22:00), all buffet style with international cuisine, served in the Linah restaurant. During breakfast, juices, filter coffee, tea and hot chocolate are offered; during lunch & dinner, soft drinks, wine, spirits, draught beer, filter coffee and tea (all local). Also at the disposal of all inclusive guests twice weekly for lunch (12:30-15:00) and dinner (19:00-22:00) is the Casa Mia Italian restaurant (with prior reservation). Casa Mia offers tasty pasts and pizzas at lunch and a set menu at dinner. Snacks such as croissants, Danishes and sandwiches are available between 10:30 and 12:00 at the Al Shalal bar and the beach bar, light buffet and sandwiches from 13:00-15:00 at the beach , as well as light food, salads and cakes from 12:30-17:00 at the Al Shalal bar and the beach bar from 15:00-17:00. Guests can help themselves to as much free ice cream as they desire from 15:00-17:00 at the beach bar or the Al Shalal. Locally produced alcoholic and non-alcoholic drinks such as mineral water, soft drinks cocktails, long drinks, etc (all by the glass) are served at the Al-Dar coffee shop (10:00-24:00), Lord's Inn bar (17:00-24:00), Al Shalal pool bar (09:00-24:00), Rock pool bar (09:00-sunset), beach bar (09:00-sunset) and the Sultan Garden Oriental corner (09:00-24:00). For cocktails and long drinks, there is a list of what's included in the all inclusive package in all bars. A large bottle of mineral water is provided daily to each guest room.

Sports & Entertainment
This resort has all the amenities one would expect of a high class resort including water-sports, live entertainment, fine dining, and easy access to local nightlife. The resort is mere minutes away from Sharm's most popular casinos and directly across from an 18 hole golf course. Furthermore, the diving here is considered to be amongst the best in the world.

   

TripAdvisor Traveller Rating

Based on 5214 reviews
 

Great memorable holiday

6 July 2015

We stayed for 9 nights and really enjoyed the holiday. All the staff were friendly and helpful. The room was cleaned daily and the cleaner added small finishing touches and was always so friendly...

We stayed for 9 nights and really enjoyed the holiday. All the staff were friendly and helpful. The room was cleaned daily and the cleaner added small finishing touches and was always so friendly and polite. The animation team were great and we enjoyed the entertainment every day and night although there is a quiet pool if you don't like music and fun. We stayed by the animation team and were so well looked after. Loads of fun! The security are also very friendly and helpful. We did leave the hotel for a boat trip and quad biking but didn't need to as we just didn't get bored.(Amazing trips arranged through the hotel) The food in the restaurant was great with plenty of choice. We were very well looked after by the staff . Even though it was Ramadam they were friendly and just seemed to go the extra mile. We did visit the on site Italian and Indian restaurants. Lovely food and great service - made the holiday special a bit of romance!! Towel cards were given and we were always found a sunbed by the pool attendant with no need to save or worry about the dreaded early rises saving all the sunbeds. Overall it is one of the best holidays we have had. We are already looking to book again. Big special thank you to Mohammed Shaban who made us feel so welcome and special. Also thank you to Ibrahimessa and Ahmed for your care and attention. Also need to mention Havez who also looked after us and was so friendly too! Feel bad that I can't remember all the names. Hope I've got the message over brilliant holiday!

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Sultan Class

4 July 2015

Just got back from Sultan Gardens resort where I stayed for 10 days with a friend. Upgraded to the Sultan Class all-inclusive which is a must for me as I love my luxury holidays. I’d say this was...

Just got back from Sultan Gardens resort where I stayed for 10 days with a friend. Upgraded to the Sultan Class all-inclusive which is a must for me as I love my luxury holidays. I’d say this was worth the cost of 30 euros per person per day. In Sultan Class you get to book as many of the a la carte restaurants as you like - Indian, Italian, Seafood and Steak and in my opinion it’s worth the upgrade for this benefit alone. The food is excellent and the service is very good in all of these restaurants. In the regular all-inclusive you only get to book the Indian and Italian restaurants and, as a result, the Seafood and Steak restaurants are almost totally deserted. This is a massive shame as in our opinion they were the best restaurants in the resort. One suggestion I would have to management is to make these available in the regular all-inclusive, that is; give guests a choice of booking two restaurants from the four, rather than just the Italian and Indian. Our experience of the main buffet restaurants was sadly not as enjoyable. My friend and I were almost never offered a drink by any of the waiters and were usually ignored. This was despite having paid a considerable amount extra to upgrade to Sultan Class and eating in the main restaurants up to three times a day. So we usually resorted to fetching our own water from the machines at the end of the buffet. We never saw anyone tipping the waiters so it remains a mystery as to why we weren’t being served. On our last night we were offered drinks, but I’m certain that this was because a waiter heard the noise from me opening a can of my own pepsi - one that I’d brought with me from the minibar! Sultan Class guests are supposed to receive freshly squeezed orange juice for breakfast as part of their package. This was only offered to us once in nine days. Once! Other days we had to get up and ask for it which was such a hassle that we only bothered twice. Barely anyone in the hotel pays for Sultan Class (you can tell from the gold wristbands) and so I don’t think it would be very difficult for the staff to remember the few who have upgraded, in order to give them the services they have paid for. Despite this lack of service that we almost always received in the main restaurant, the food was very good and there were always plenty of choices. The lighting in the adults only restaurant upstairs is too dark in the daytime - both of the main restaurants look much more appealing once the lights have been turned on in the evening. The main two pools are both absolutely fantastic and the water temperature was just perfect. However, in my opinion, a five star resort should have members of staff taking drinks orders around the pool and serving them to their sun loungers. There were people being served drinks, but - guess what - only to the people also sat on the sunbeds closest to the bar, which makes me think they have tipped someone in order to secure both of these luxuries. I was absolutely unwilling to tip after having upgraded to Sultan Class. The new adults only pool with swim-up bar and jacuzzi wasn’t open yet when we were there, which was a pity as it looks completed to us. One other negative is that we got absolutely hassled and pestered on a daily basis by staff from the spa, excursions and watersports etc. around the pool, to the extent that it annoyed us an awful lot. They especially target new guests and English holidaymakers in particular. Once you have said hello back to them out of politeness, it’s incredibly difficult to get them to leave and they literally only talk to you because they’re working on commission and are desperate for your money. Management, please eradicate this annoyance - perhaps by giving them their own areas in or near the lobby to try and sell their services. We also got hassled on the beach although not quite as much. On our last four days, when exchanging towel cards for towels, an attendant offered to take them to our sunbeds for us. Very nice, but I wonder why this wasn’t offered for the other six days? Bar staff gave a different level of service depending on who you got. Some were chatty and very friendly, as they should be, but others wouldn’t speak at all. The local spirits weren’t great but you sort of get used to them after a while. I was shocked to see that a Pina Colada wasn’t on the all-inclusive list (it was the “Drink of the day” for at least a week) and they have to be paid for. Bottled water also carries an extra charge, although there are water machines next to the outdoor bars. I found the beer to be quite nice (and I’m not even a beer drinker) and the wine served in the a la carte restaurants was lovely. The entertainment at this hotel is absolutely fantastic and definitely of five-star standard. I loved the shows in the amphitheatre, but there were perhaps too many (excellent, it has to be said) dance shows which weren’t different enough from each other. Something with singing, for example, would be nice. The animation team are absolutely wonderful and possibly the best I have ever encountered at a resort. Thank you so much to Giacomo, Margo, Alessandro, Vee, Vlad and others for all the fun and hilarious daytime activities. We were a little shy to get involved at first, but once we did, this made our holiday much more enjoyable. The foam party on the beach was great fun (free for Sultan Class). There’s also Mini Golf towards the beach which is fun for all ages. The room was absolutely fine and the sea view we had from room 374 was absolutely to die for. I would strongly recommend booking a sea view as you get stunning views of Tiran island - wow! As Sultan Class guests, our minibar was restocked daily with drinks and snacks which was very useful. We would even get phone calls to our room asking what we wanted in the minibar. It was good to have unlimited laundry service as included in Sultan Class. The first time we used it, the items were delivered back the same day, which was impressive. On subsequent uses of this service, however, the laundry would take two days to come back and it would only come back to us after making telephone calls to chase it up. BEWARE of housekeeping staff trying to change some GBP - my friend woke up from an afternoon nap one time to someone delivering the laundry, only to have a member of staff asking to change a £10 note for some coins he had. SURPRISE SURPRISE - these coins were (very very obviously) fakes, but because my friend was half-asleep at the time, it took him a little while to realise. Because he fell for it once, we were asked by housekeeping staff if we had £10 or £20 notes to change on two further occasions - once by someone delivering the laundry and once by our own room cleaner! Very disappointing. Hopefully management can find out who these 2-3 members of staff were (we were in room 374, Sultan Class) as this is obviously not acceptable. Unsurprisingly we didn’t leave a tip for the cleaner. Sultan Gardens offers free transfers to and from the airport, which is about a ten minute journey. However, I didn’t receive replies to any of the three emails I sent to the resort (to different email addresses, including the one on Trip Advisor) so I had to seek a transfer from elsewhere - Sinai Safari adventures, I think it was called. Arriving at Sharm airport, I saw that there *was* a sign with my name on it from Sultan Gardens. This meant that they had probably actioned my email without responding to it. But if I didn’t receive replies to my emails, how was I supposed to know this was genuine? We decided to go with the transfer that we had arranged ourselves. On our way home, the transfer from Sultan Gardens to the airport was a private one as we were the only two guests leaving for our particular flight. I must address something mentioned by other reviewers. Several have been complaining about the Russian guests. Yes there are a lot of Russian guests, but I don’t see how this matters or is any kind of a problem. They were absolutely fine to us, and not rude. Personally I prefer to see a mixture of nationalities anyway when I go away, not just British people. To sum up, a relaxing and enjoyable ten days but the hotel is not without its issues. Good value for money and the upgrade to Sultan Class is worth it. Did I enjoy my stay? Yes. Would I stay here again? Yes, if the adults only pool opens. Should you book this hotel? Yes. Many thanks, Tim and Nick from Birmingham

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Superb!!!

4 July 2015

We have great time, we stayed for 2 weeks. Animation team very friendly, Moustafa, Vee, Margo, Giacomo and Lera made our holidays better! " well done" Perhaps the main pool needs more pool...

We have great time, we stayed for 2 weeks. Animation team very friendly, Moustafa, Vee, Margo, Giacomo and Lera made our holidays better! " well done" Perhaps the main pool needs more pool attendants, as we were only asked for drinks once, in order to give more service to the guest. Food in all the restaurants & the beverages were so great! My suggestion to futures travellers is to take it easy on the food do not mixed with different types of meats, I got sick for 3 days but this was due to the mixture of meats on my first days I think, read the instructions from the hotel on the first night. Wi -fi should be more strong. Overall very good!

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Ok but could be a lot better

2 July 2015

Nice hotel in general, staff are fabulous, very helpful. Unfortunately we all fell with the dreaded Egyptian belly, not a pleasant experience, only to be told by the wellness staff, drink water...

Nice hotel in general, staff are fabulous, very helpful. Unfortunately we all fell with the dreaded Egyptian belly, not a pleasant experience, only to be told by the wellness staff, drink water and don't say you're ill!! The outside bar areas could do with a bit of a facelift, as things are old and worn now. Also the hygiene of these areas leave a lot to be desired, please clean them up, would make things a lot better. The food in general was ok, can always find something to eat. The indian and Italian were lovely. The Rose wine was ok but the local spirits are rough so pay for premium if that is your tipple. The room was cleaned daily to a good standard and the chap was so sweet & helpful. TIP: Brush your teeth with bottled water, take Imodium with you, but if you fall ill you will need antiseptic gut tablets from the pharmacy.

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Additional Information

  • Timezone Africa/Cairo
  • Language Arabic
  • Currency Egyptian Pound

Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Aerobics
  • Air Conditioning
  • Air Conditioning in public areas
  • Amphitheatre
  • Babysitting
  • Bar
  • Basketball
  • Beach Volleyball
  • Beauty Salon
  • Buffet Restaurant
  • By the Beach
  • Cafe/ Snack Bar
  • Currency Exchange
  • Darts
  • Doctors / Medical Centre
  • Entertainment
  • Family Hotel
  • Football
  • Gym
  • Heated Swimming Pool
  • Internet Access
  • Jacuzzi
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Laundry Service
  • Lifts
  • Lounge
  • Luggage Storage
  • Mini Golf
  • Mini Market
  • Pool Bar
  • Pool/Billiard Table
  • Private Beach
  • Reception
  • Restaurant
  • Safety Deposit Box
  • Sauna
  • Scuba Diving
  • Shops
  • Shuttle Bus
  • Spa
  • Sport Facilities
  • Squash
  • Steam Bath
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Tennis Court(s)
  • TV Lounge
  • Water Sports
Click on a beach below for more information

Tourist Information

Weather

The climate in Sharm el Sheikh is hot and dry, with sizzling summers peaking at around 45ºC and winters generally averaging in the 20s. During the summer months of June and July the sun stays out for a staggering thirteen hours per day and isn't for the light hearted. As Sharm el Sheikh is essentially in the dessert, the average rain fall from June until September is an average of 0mm, so your chances of being hit by rain is practically zero! During the winter months however, the sun levels reduce slightly to around eight or nine hours per day and the chance of rain is increased to approximately one day in each month. At both the beginning and towards the end of the season there are increased chances of sandstorms.

Jabs

As UK, Courses or boosters usually advised: diphtheria; tetanus; poliomyelitis; hepatitis A; typhoid. Vaccines sometimes advised: tuberculosis; rabies; hepatitis B.

Electricity

Round 2-Pin Sockets, 220V

Visa

British nationals travelling to Sharm el Sheikh, Dahab, Nuweiba and Taba resorts for up to 15 days receive a free entry permission stamp upon arrival. If you intend to travel out of these areas or stay longer than 15 days, you must get a visa.