7 Sep 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
This attractive apartment complex is located in the tourist center of Playa del Duque, about 600 m from beautiful sandy beaches. The apartment hotel comprises of three-storeys with a total of 210 accommodation units. Numerous shops and entertainment venues are located in the immediate vicinity, and the nearest public transport stop is just in front of the apartment hotel.

How far is the nearest beach?
El Duque is located 600 m from the beach

Distance from Airport
The hotel is situated 20km from the airport.

Rooms
The tastefully decorated studios and apartments come with their own bathroom with hairdryer, a combined sleeping and living room, a kitchenette, a telephone, satellite TV, a hire safe, and a balcony or terrace. Apartments additionally include a separate bedroom. The studios adapted for disabled guests have baths with grab rails.

Food & Drink
The hotel has a restaurant which serves breakfast and dinner in a buffet style.

Sports & Entertainment
The outdoor grounds feature two swimming pools (one heated) and a separate children's pool, gardens, a snack bar, and a sun terrace with loungers and parasols laid out ready for use. Guests can also make use of the sauna and gym (with extra charge). Sports enthusiasts can play squash, billiards/snooker, table tennis or try out diving. Other facilities include a TV room, a cosy bar, and a restaurant,a conference room and a public Internet terminal(charges apply).Younger visitors can participate in the kids' club activities or let off steam in the play area. The hotel offers a varied entertainment programmes for adults and children.

   

TripAdvisor Traveller Rating

Based on 554 reviews
 

Great holiday ... Good hotel, could be better with a few improvements

25 August 2015

2a 2c just returned from 1 week stay at El Duque (16-23 Aug) .. Before booking our holiday, as usual i review trip advisor for a general feeling on the accommodation. This was largely positive, with...

2a 2c just returned from 1 week stay at El Duque (16-23 Aug) .. Before booking our holiday, as usual i review trip advisor for a general feeling on the accommodation. This was largely positive, with the odd negative review thrown in. The negatives to me, were trivial and far outweighed by the positive reviews. So the booking was made on AI basis. So heres my review. (From a reasonably fussy womans perspective) Accommodation This is a large gated complex. Access via key card. Lovely surroundings with small individual apartment blocks. Our apartment was a spacious 1 bdrm apt and had an L shaped sofa bed for the children and separate room for the adults. We had a lovely room (B101) just above reception - overlooking the smaller pool. Minor issue .. No air con. We managed ok without hiring a fan. Sticky, but slept with all windows and patio doors opened which created a flow of air through the apt. The maids serviced the apartments daily, supplying fresh towels and cleaning thoroughly. Remote controls are available at reception for 20 euro and safety deposit box 16 euro for 1 week and 10 euro deposit for key. Communal areas are spotlessly clean, and well kept. The pool area has more than enough sun beds, but there is as always the mad fight for a prime spot. The smaller pool can be accessed earlier from maybe 830am but filled quickly, we chose the large pool which give access to beds from 10am. Pool bar at the large pool is available from 11am to 11pm daily. The staff very pleasant, particularly Javi. AI ice cream available for the children. Choice of vanilla, chocolate or strawberry ice cream. Downside .. We found usually vanilla wasn't available. Food I'm not a fan of hb or ai, but the price for our stay on ai basis vs sc was vast, so thought we'd go with it and eat out the occasional night. The money saved on soft drinks and beers by the pool was fab. I think the reviews on the food are a bit harsh, i have to say I found the food to be very pleasant ... Large salad bar with selection of cold meats/fish choice. Hot plate has at least 2 meat choices and a fish choice along with varying types on potatoes each night (mostly chip style chips/wedges/cubes potatoes) we had boiled potatoes and canarian style too. Usually a stewed meat and veg type dish and another fish dish in a sauce also. Large range of fruit/sweets and cheese/crackers. Breakfast was always very good also, with fresh omelettes, scrambled eggs, fried eggs etc. i could go on. Entertainment Was average/good ... Couple of nights were good but the children's entertainment is geared towards danish/german/dutch. Needs to cater more for english speaking also. Great time had by all .... To finish I would recommend the addition of air con and ice lollies as an alternative to ice cream. Maybe snacks available at poolside, at no additional cost. I would definitely return.

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Nice hotel

25 August 2015

If you accept what this hotel is then it is very good value for money. It doesn't have ac, a ceiling fan in the room that does click and rattle. If you remove the chains then it is noise free! You...

If you accept what this hotel is then it is very good value for money. It doesn't have ac, a ceiling fan in the room that does click and rattle. If you remove the chains then it is noise free! You can hire an ac unit from Mr freeze, via reception at a charge of 10 euros per day. Sounds expensive but this hotel is cheaper than others for a reason. The ac unit works perfectly so much that you will need to use the quilt! Perfect size room for a family of 4. Another family member stayed in a studio which is ample size for a couple or a family of 3. I didn't see any of these available with a pool view. I booked hotel separately and was allocated a pool view room on top floor perfect location for everything. There is a good variety of food every day. Grilled meat, salad, soup, mixture of meat dishes, potatoes and vegetables. If you eat everything off of the variety each day then it will get repetitive. Good quality food with selection of deserts and ice cream and during our stay there was an Italian themed night. The sun beds are unlocked at 10 am but there were plenty for the amount of guests. It stops people putting their towels out at 6 am! Pool was a perfect temperature but with 50 sun cream it turned any light coloured clothing yellow! Good selection of drinks and staff work hard to minimise the queue which was at maximum 7 people long. It is an all inclusive light hotel again this is reflected in the price. 3 meals a day and drinks from one bar from 11-midnight. Wifi isn't great but there was an engineer fitting it during our stay in the corridors outside the rooms and said it should be available in a few months. Good location and place to stay.

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Worst hotel we have stayed at August 03rd - 18th

21 August 2015

Trying to be fair with this review but Arrived 03rd August we was told they have air con was given room c003. No air con paid lots of money for a pool view. No pool view only a view of bushes and...

Trying to be fair with this review but Arrived 03rd August we was told they have air con was given room c003. No air con paid lots of money for a pool view. No pool view only a view of bushes and the reception entrance. Nearly every night new people arrive after midnight rooms c001-c004 and above get disturbed from people having to drag there cases down into reception which gets rather annoying when you have to sleep with your doors open to keep cool. In the evening all the kids hang around outside rooms c001-c004 to use the wifi which is only accessible outside or in reception causing lots of noise till bout 1-2 am most nights so far had to complains lots due to keeping daughter up etc. Reception staff very rude when complained thomsons also very rude and obviously don't have any say with the hotel, Matt the rep tries to help with issues but it's like banging his head against a brick wall trying to deal with the rude ignorant staff here !! As its run for the Dutch and German client. Reception tried to offer me a fan for 20 euros a week and a 10euro deposit per week on top what a scam Then they wanted 20 euros for the TV remote. Was refused a room change and was told they do not allow English guests above the ground floor with kids under the age of 16 but if you any other nationality it's fine !! we have been told to sleep with the doors open on the ground floor as it been up to 33 degrees during the day and 27 at night in the room not much of a security risk ehhhh lol. 2nd day ceiling fan tried to fall off the ceiling whilst my 8 yr old was sleeping underneath it's starts wobbling violently and clicking before this !! Pools are very good cleaners work hard in rooms but the rooms are in bad state and need major refurbishments bad bad bad issues with Ants all over the bedroom. Don't expect much from the food onsite very bland and repetitive all the time again as its catered for the non English. Dining rooms like a school canteen against staff can be very rude. If you book with thomsons in the brochures on booking we was told we get bar snacks from 1-3pm but the hotel charge extra for them when ordering which is a joke. For the amount of money we pay as a customer around £3000 for two weeks the holiday is shocking and the all inclusive is a complete con you get you three meals a day but outside main bars starts with drinks only at 11am till 11pm the second bar at other pool only opens 1-5pm so you end up walking across the complex for drinks not good. 2nd week this bar started to open till 12pm so lots of noise from music and people playing pool outside the room till early hours also. My advice would be either go to the Bahia princess down the road pay a little extra or the grand next door to this one. Or only come half board don't pay for all inclusive unless u intend to use the alcohol to the extreme lol. I've stayed in better hotels for half the money in Benidorm and places and the all inclusive has been so much better than this place.. We returned on the 18th of August and we will not be returning ever to this hotel and the amount of complaints the rep Matt has been dealing with from un happy customers is crazy and the tour operators need to get this place in line very quickly... Oh and the fight for sun beds with other nationals still exists we have seen kids pinching other people's items at pool side and removing towels from beds and placing them in the pool etc I've tried to be fair but 100% truthful with this review hope it helps it may seem very negative but it's how our holiday was. We are booking the Bahia princess for next year when we return for 2016 summer it's worth every penny and make this one look a total shambles.

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No air con in some rooms

21 August 2015

We had an amazing family holiday here. All inclusive was fab. Plenty of sunbeds but the pool closed a bit early at 18:00. Locked complex with key card access. Very safe. We should've asked for an air...

We had an amazing family holiday here. All inclusive was fab. Plenty of sunbeds but the pool closed a bit early at 18:00. Locked complex with key card access. Very safe. We should've asked for an air conditioned upgrade as it was too hot particularly at night.

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Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Bar
  • Bicycle Rental
  • Buffet Breakfast
  • By the Beach
  • Cafe/ Snack Bar
  • Currency Exchange
  • Disabled Friendly
  • Doctors / Medical Centre
  • Entertainment
  • Family Hotel
  • Golf
  • Gym
  • Hairdresser
  • Hairdryer
  • Heated Swimming Pool
  • Internet Access
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Kitchen Facilities
  • Landscaped Gardens
  • Laundry Service
  • Luggage Storage
  • Mini Golf
  • Minibar
  • Pool/Billiard Table
  • Restaurant
  • Rifle Shooting
  • Romantic
  • Safety Deposit Box
  • Satellite TV
  • Sauna
  • Scuba Diving
  • Shops
  • Spa
  • Squash
  • Sunbathing Terrace
  • Sunbeds
  • Supermarket
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Terrace
  • TV Lounge
  • Water Sports
Click on a beach below for more information