6 Jun 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
Hotels Jupiter, Saturno and Marte are part of the Club Mac Complex, which is situated in a quiet district of Alcudia, on the northern coast of Majorca, surrounded by lovely gardens. The complex lies roughly one and half kilometres from Alcudia Beach and is located on a hill between two picturesque bays, allowing guests to admire the surrounding hills and wonderful views from any part of the complex. Waterpark access is now included in all bookings to the Club Mac.

How far is the nearest beach?
The nearest beach is located 1.5Km from the hotel

Distance from Airport
The airport is situated 65Km from the hotel

Rooms
Guest rooms are comfortably furnished and come well equipped with great amenities and features, including a private bathroom and delightful balcony. Available are two queen-size beds which are shared by occupants, or queen beds and bunk beds (on request) for children.
Facilities include; TV, Air-conditioning, Private bathroom with bath or shower, Private balcony or terrace and Safety deposit box.

Food & Drink
Foodies will love the rich and varied buffets on offer at Jupiter, Saturno and Marte. Ethnic corners, theme nights, vegetarian dishes and, of course, an excellent children’s menu will make every single gastronomic moment enjoyable during your stay at the complex. There are three non-smoking buffet-style restaurants, three lounge bars, three pool bars serving snacks.

Desayuno 08:00-10:00. Almuerzo 12:00-18:00. Cena 18:00-21:00. Late breakfast 10:00-12:00 – Bar Jupiter. Cold Snacks 12:00-18:00 – Bar Jupiter. Hot Sancks- Burguer 12:30- 16:00. Tea-Coffee- Biscuits- Afternoon- Bar Jupiter. Light Meal- Hot snacks- 12:00-15:00 - Restaurant Marte. Late dinner – 22:00-24:00. Restaurant Jupiter.

Sports & Entertainment
It’s an ideal choice for families thanks to the countless activities and facilities on site and in the surrounding area, including a stunning beach just 1 km away, and 7 swimming pools for adults and children. We wouldn't recommend this hotel to couples or young singles as it is aimed mainly at families.

The Club Mac Complex offers a wide range of facilities to suit all ages, including seven swimming pools, a leisure lake and a Children's Village for younger guests. 4 swimming pools, 3 children's pools, Water sports, Kids’ club, Regular courtesy bus service to the beach, Sports area, Five -a-side football, Tennis, Table tennis, Volleyball, Mini golf, Keep-fit classes, Pool tables (at a local charge).

   

TripAdvisor Traveller Rating

Based on 4395 reviews
 

Nice but Boring...

29 May 2015

Stayed at Club Mac Hotel Saturno for 10 days. On arrival, check in took ages as it is worked via a ticket system. No hot water the first day and half of the second, when we did get it working the...

Stayed at Club Mac Hotel Saturno for 10 days. On arrival, check in took ages as it is worked via a ticket system. No hot water the first day and half of the second, when we did get it working the water was the colour of pineapple juice! The door handle fell off almost breaking my foot and the bathroom door was an inch short of the frame, it was also frosted glass, giving little privacy! Apart from the problems, the hotel was immaculate, inside and out and the rooms were cleaned on a daily basis. You would never go hungry, plenty choice but I found it boring after a few days. The drinks are served in the smallest of plastic glasses and had little taste. The entertainment was good for the 1st week, then terrible. Staff were all friendly and polite. Life Guard was attentive and very good with the children. Pools were very good. All inclusive is not for me, what you don't realize is that you end up having to pay for everything in a standard room, such as, iron/ironing board, WIFI, TV, TV Remote! Safe, kettle, basically anything you want in your room. Nice place, just not for me, perfect for people with small children. loved Alcudia though and would definitely go back again.

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To many problems

28 May 2015

The outside areas around the hotel are clean and looked after however that is about all. We stayed in the Saturno hotel On the first day I witnessed a child fall in fully dressed in the pool and the...

The outside areas around the hotel are clean and looked after however that is about all. We stayed in the Saturno hotel On the first day I witnessed a child fall in fully dressed in the pool and the lifeguard barely flinch while the child's father and a couple of others jump in to save her, I understand she shouldn't have been so close to the pool but the lifeguard should have seen, he later told us he couldn't swim.......whether he was joking or not is another matter. The salad and fruit in the restaurant were disgusting, the salad was dry, lettuce was brown, fruit was dried up and the normal menu was hardly appealing to the eye, I understand doing a different menu (country) is a novel idea but maybe it would be best to do a different country in each restaurant at night in order to offer variety, for vegetarians the menus were shocking. If you can survive on chips you'll be fine but we, like many others we spoke to, went off sight to buy food or eat elsewhere, not what you really want when you've paid to go all inclusive. The staff in the restaurants hover over you and the minute it looks like you have finished they whip the plates out from under your nose. The lake burger........the burgers were always cold, I even took one to the guest house to show them and was just told they would speak to them; it didn't change all week. First day I had no hot water to take a shower and it took nearly 4 hours for a maintenance man to appear and when they did all they did was turn tap on let it run and then in broken English tell me it was ok now. There was no leaflet regarding changing of linen and when enquired at the guest house was made to feel like a liar over the absence of one, I even double checked the room and didn't have one but magically several hours later one appeared. Then when the linen was changed one of the children's beds had sheets put on them that had fresh blood on and the pillows had make up on, the main double bed on inspection only had a single sheet laid on it and the single bed had a double one on it.......pure laziness on the hotel staff, complained yet again to the reception and this was rectified straight away, but it should not have happened in the first place. The towels in the bathroom were all very small and these also were dirty and even when changed for new were not acceptable. On one occasion no toilet roll was even left leading to me having to knock on someone's door to ask for some, luckily we were a large group who had 6 different bookings with the hotel and were on the same floor otherwise I'd have had to have left my daughter sat on the toilet to go to reception to get more!! We had a few rooms in the hotel due to several people away together and at least 5 contracted a sickness bug and at least half had upset stomachs, this was reported to reception and they did get a doctor but am pretty sure this was to cover their own backs. We were later told by someone staying in the Jupiter hotel that he knew people in there had it also and when speaking to the guest house about the incident was told it was rubbish!! When the sickness was reported the next day the cleaning on our floor was stepped up about 100 notches! Could barely breathe for all the chemicals used. The sunbeds around the pool we had to clean with baby wipes in the morning as they were so filthy and clearly not cleaned at the end of the day. The day before last I was drying myself after a shower in the bedroom when there was a knock at the door, given the fact the towels are tiny I thought i'd ignore until I was dressed and whoever it was returned (thinking it was a friend) however as I thought this the door opened and a maintenance guy walked in having let himself in, it was literally 2 seconds after knocking, to where I stood naked, I have never felt so humiliated in my life! Yes there is a do not disturb sign but seeing as my children were awake there was no need to use it, personally the guy could have waited more than 2 seconds before walking in, or maybe reception could have rang through to let me know someone was coming? The side on the bunk bed was broken and fell down in the middle of the night terrifying my daughter and when reported was yet again made to feel like a liar as was told that all of them are checked prior to letting the rooms out, the guest house staff seem to have a practised script on what to say in response to complaints, by the time I went to bed it had been mended. I understand that these issues were sorted but they shouldn't have been present in the first place! The metal frames around the bathroom doors are filthy and don't appear to have been cleaned all week, the toilet brush was stained and displeasing to the eye and the mirror in the bedroom was filthy. The day before we left we ask at the guest house about an early breakfast the next day as we were leaving and were informed that a continental breakfast was available in the marte restaurant. The next morning when we got there we were greeted by slices of bread so we could make toast, one small plate of ham and cheese ( both looking beyond edible) and cereals, that is all, hardly a continental breakfast.........and the juice machines were out of order too! Then as we are leaving my daughter opens the drawer to check nothing's left behind and the drawer has no safety guard stopping it from coming all the way out and the drawer comes flying out, the handle comes off in her hand and the drawer lands on her foot, I had no time however to deal with this and end up having to mend the drawer myself. All in all, what should have been an enjoyable week where I had saved hard to take my children abroad for their first time was blighted by issues and I feel thoroughly let down by the hotel as a whole. And I've heard it so many times I can recite what they say in the guest house.........there are 3 hotels with 1024 rooms and 3500 people in high season.........personally I think the hotel shirks its responsibilities. There are many mixed reviews about the hotel of late, I think it depends which hotel you stay in as to whether there are problems. Everyone is entitled to their opinion and I for one will never return here.

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Club Mac

28 May 2015

We have just had a week at Club Mac, as a family of four, 2 adults and 2 children (8&12). We have been to club Mac previously, and after an eventful holiday, decided to try again. We had a family...

We have just had a week at Club Mac, as a family of four, 2 adults and 2 children (8&12). We have been to club Mac previously, and after an eventful holiday, decided to try again. We had a family room in the Jupiter Hotel, which served its purpose well. It was cleaned daily, and we had fresh towels daily, however, one day the fresh towel certainly did not appear clean, with some questionable stains. The noise in the corridors at night and early in the morning was shameful, disturbing my husband and myself every night, by inconsiderate people, with families, who should really know better, thankfully my kids weren't disturbed. The walls were paper thin, and one morning at 530, the children next door we're playing ball and rolling toy cars along the adjoining wall, not a great start to the day! The food was certainly not what I would choose, with plenty of burgers, Chips and nuggets on offer, with theme nights thrown in. The waiting staff in the restaurants worked liked Trojans to keep the tables clear, which was extremely impressive, but the gluttony of people shocked me, and the behaviour of people was quite an eye opener! The food was plentiful, and constantly being topped up! Sadly, one evening I found a hair/insect leg in my food, and couldn't bring myself to eat again, choosing to eat at one of the restaurants at the beach. We totally love Alcudia, but I'm sad to say we would not return to the Hotel.

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Excellent

28 May 2015

One of the best hotels I've stayed in food was excellent plenty of choice and many choices for the children .it was my birthday while I was there and when I came back from the beach the hotel had put...

One of the best hotels I've stayed in food was excellent plenty of choice and many choices for the children .it was my birthday while I was there and when I came back from the beach the hotel had put a bottle of champagne in my room with a card lovely touch . Highly recommend

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Additional Information

  • Timezone Europe/Madrid
  • Language Spanish
  • Currency Euro

Facilities

  • 24 Hour Reception
  • Aerobics
  • Air Conditioning
  • Air Conditioning in public areas
  • Aqua Park
  • Archery
  • Bar
  • Bicycle Rental
  • Buffet Breakfast
  • Buffet Restaurant
  • Cafe/ Snack Bar
  • Currency Exchange
  • Disabled Friendly
  • Doctors / Medical Centre
  • Entertainment
  • Family Hotel
  • Football
  • High Chairs
  • Internet Access
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Landscaped Gardens
  • Lifts
  • Living/ Dining Room
  • Lounge
  • Mini Golf
  • Mini Market
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Rifle Shooting
  • Romantic
  • Safety Deposit Box
  • Satellite TV
  • Shops
  • Sport Facilities
  • Sports Facilities
  • Sports Screen
  • Sunbeds
  • Supermarket
  • Swimming Pool
  • Table Football
  • Table Tennis
  • Telephone
  • Tennis Court(s)
  • Terrace
  • TV Lounge
  • Water Sports
Click on a beach below for more information

Tourist Information

Weather

No need for warm clothes on holidays in Alcudia! In the summer you can expect hot, dry weather with temperatures regularly reaching 30° Celsius and above. The delightful sea breeze will keep hot days from becoming unpleasant so that when you are relaxing on the beach all you need is sun cream and a cool drink and you're good to go.

If you're not too fond of the sun, you would be best visiting Alcudia in the winter months as it is quite mild. However, you should be aware that Majorca does experience some irregular rainfall in the winter period.

Jabs

As UK, Courses or boosters sometimes advised: hepatitis A (not normally for package tourists).

Electricity

European Style 2-Pin Sockets, 220/225V

Visa

No visa is required for a stay of up to 3 months