Free Lounge Passes for London Luton, London Gatwick and Manchester Airport - Terms and Conditions
This promotion is offered by On the Beach Limited, whose registered office is 5 Adair Street, Manchester, M1 2NQ ("On the Beach" or "OTB"). By participating in the promotion, you shall be deemed to have read and accepted these terms and conditions.
If you make a Qualifying Booking (defined below), then subject to availability and these terms and conditions, each passenger on that Qualifying Booking will receive one complimentary airport lounge access pass ("Lounge Pass") for use at the applicable departure airport before travelling.
The Lounge Passes are available only on bookings departing from the following airports: Manchester, London Gatwick or London Luton. No Lounge Passes are available on bookings departing from any other airport.
A "Qualifying Booking" means a booking which meets all of the requirements below. The booking must:
be for a package holiday (including flights and accommodation) listed on www.onthebeach.co.uk and booked via the OTB website or app;
be for no more than 6 passengers (infants aged under 2 do not count as a passenger for these purposes). For the avoidance of doubt, where the booking has more than 6 passengers, no one on the booking will receive a complimentary Lounge Pass. Lounge access for children varies according to each lounge – please see Lounge Terms and Conditions below for more details;
depart from either Manchester (MAN), London Gatwick (LGW) or London Luton (LTN) airports;
be made between 19 October 2026 and 31 December 2026 (inclusive) at least 7 days before the departure date;
be for travel taken between:
Manchester (MAN): 26 October 2026 and 30 April 2027 (inclusive); and
London Gatwick (LGW) and London Luton (LTN): 26 October 2026 and 31 December 2026 (inclusive).
not be a Cruise or a group booking;
there is a “Free Lounge Pass” pill shown on your selected holiday at the time of booking; and
be fully paid and remain active.
Opt-In: Once you have made your Qualifying Booking you must, within 10 days of booking, have downloaded our app, logged into your booking and opted-in to participate in the Promotion and be eligible to receive the complimentary Lounge Pass. If you do not opt-in to the Promotion and claim your complimentary Lounge Pass you forfeit any right to participate in the Promotion. You will receive your complimentary Lounge Pass voucher no less than 48 hours before your Qualifying Booking scheduled departure date.
Availability and Allocation
The promotion is subject to availability. Lounge Passes are allocated on a first come, first served basis. There are a maximum of: (a) 6,533 Lounge Passes available for departures from London Gatwick (LWG) and London Luton (LTN); and (b) 21,333 Lounge Passes available for departures from Manchester (MAN). Once the maximum number of Lounge Passes for an airport has been reached, no further Lounge Passes will be available for that airport.
There is also a set daily allocation of Lounge Passes that can be offered for each terminal at London Gatwick, London Luton and Manchester at certain travel times. Once the daily allocation for a given travel date, terminal and time slot has been reached, no further Lounge Passes will be available for that travel date, terminal and time slot.
OTB reserves the right to withdraw, suspend, cancel or amend this promotion, or to reduce or close the available allocation, at any time and in its sole discretion, including, without limitation, in order to manage the volume of Lounge Passes claimed.
There are a number of factors that will impact availability and OTB cannot necessarily guarantee Lounge Passes for Qualifying Bookings, for example:
If, after making a Qualifying Booking, the airline changes your flight times, we cannot guarantee we will necessarily be able to offer Lounge Passes in respect of your amended flight times although we will endeavour to pr ovide complimentary Lounge Passes on your amended booking (provided it still falls within the definition of Qualifying Booking)
As the lounges are owned and operated by third parties, OTB does not have any control over the closure of the lounge facilities during advertised opening hours (for example for operational reasons, due to reasons of health and safety or due to circumstances beyond the lounge operator’s control)
If an unexpected number of qualifying customers happen to book holidays for the same day, time and departure point in a short period of time we may run out of our allocation of Lounge Passes at short notice.
Lounge Pass Unavailability: If you make a Qualifying Booking whilst the promotion is running and either: (a) OTB is unable to provide Lounge Access to all passengers named on that Qualifying Booking; or (b) through no fault of yours, the lounge is unable to admit you on the day of travel, OTB will provide each affected passenger aged 2 or over with a cash alternative of £20 per adult and £10 per child (“Compensation”). You will not be entitled to any Compensation where, as a result of an amendment request by you, Lounge Passes are no longer available for your amended Qualifying Booking. Your only remedy in such circumstances will be the total Compensation payable for all passengers on the Qualifying Booking.
Lounge Terms and Conditions
The lounges are owned and operated by third parties and each lounge has its own terms. Although OTB will pay for the lounge pass on your behalf, your contract for lounge access will be with the operator of the lounge and it is your responsibility to comply with their terms so please read these carefully before you access the lounge. See here for the T&Cs applicable to No.1 Lounges at London Gatwick and London Luton, and here for the T&Cs applicable to Swissport lounges at Manchester.
OTB will not be liable and you will not be entitled to any Compensation where a lounge has refused access or asked you to leave the lounge because you have not complied with the lounge’s terms.
Each lounge has its own opening hours, please check the lounge terms to see what these are and for when you will be able to access the lounge. Most lounges allow access 3 hours prior to your scheduled departure time. OTB shall have no liability to you if you make a Qualifying Booking but are unable to benefit from the Lounge Pass because of the lounge opening hours. OTB will not provide an alternative to the Lounge Pass or cash equivalent in these circumstances and you will not qualify for any Compensation.
Please note:
most lounges have a smart-casual dress code and may refuse entry if you are not dressed appropriately. You are advised to check the terms for your lounge prior to use so you know what is acceptable.
some airports have multiple lounges. Please check your voucher to ensure you go to the right one.
the services provided, including the food and drink offered, can vary by lounge. Please refer to the lounge operator’s terms and conditions.
Lounge Passes for children varies according to each lounge. You are advised to check the terms for your lounge prior to use to see what the policy is for the lounge at your departure airport.
The lounges are not obliged to make flight announcements and it is your responsibility to ensure that you leave the lounge in time to board your flight.
GENERAL
You are responsible for any charges payable for anything that is not included complimentary with the Lounge Pass.
The Lounge Pass is non-exchangeable, non-transferable and has no cash value. No cash equivalent will be given by OTB if you choose not to use the Lounge Pass.
Each Promotion is one-time use only per Qualifying Booking and cannot be used in conjunction with any other offer or promotion unless otherwise stated. OTB will decide in its sole discretion whether a customer has already received the offer and OTB's decision is final.
Bookings are subject to OTB's standard booking conditions, available at https://www.onthebeach.co.uk/terms_of_business, and to the terms and conditions of the third-party suppliers providing the travel arrangements included in the booking.
Any improper use (fraudulent or otherwise) of this promotion may result in the Lounge Pass being cancelled with no refund or alternative offered.
Subject to the below paragraph, The Lounge Pass is provided on an "as is" basis and OTB gives no warranty as to the facilities or services provided by the lounge operator. Subject to the below paragraph, where you access a lounge through this promotion, any losses or liability arising out of, or in connection with the use of such lounge shall be between you and the lounge. Except where set out in these terms, OTB shall not be liable for any loss you suffer arising from the provision (or non-provision) of the Lounge Pass including but not limited to any loss or personal injury suffered inside a lounge, in respect of any personal belongings or any failure to board a flight.
Nothing in these terms shall exclude or limit the liability of OTB (i) in relation to personal injury or death caused by OTB's negligence, or (ii) in respect of its obligations under applicable legislation, including without the limitation the Package Travel and Linked Travel Arrangement Regulations 2018 where relevant.
OTB will process personal data in line with its privacy notice at https://www.onthebeach.co.uk/privacy. OTB will use the personal information you provide for the purposes of administering the Promotion and providing any booked holiday, including transferring personal data to the relevant lounge operator.
These terms and conditions (and any issues or disputes arising) shall be governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the English courts.