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Contact Us

Book by Phone

If you'd like to make a booking simply have a look at what you'd like online. If you'd rather book it over the phone please call the number displayed at the top of the pages whilst making your booking. If you have a general enquiry, please try our instant and free live chat.

Sales Department opening times

  • Monday to Thursday 8:00am - 9:45pm
  • Friday 8:00am - 8:45pm
  • Saturday and Sunday 9:00am - 8:45pm

Customer Service

If you would like to make a change to your booking, please login to your account. There you can send us messages and request changes. These include:

  • Add bags / transfers / meals / parking / insurance and more
  • Make a payment
  • Change passengers / hotel / dates / cancel booking
  • Or send us a message

Or you can chat with us instantly by using our live chat function.

Customer Services opening times

  • Monday to Thursday 9:00am - 8:30pm
  • Friday 9:00am - 8:00pm
  • Saturday and Sunday 9:00am - 7:00pm

Insurance queries

Please refer to your insurance documentation for contact details.

Existing booking? Our agents are here to help

If you have a query about an existing booking then our live chat team can help you or point you in the right direction.

They’re available:
  • Monday to Thursday 9:00am - 8:30pm
  • Friday 9:00am - 8:00pm
  • Saturday and Sunday 9:00am - 7:00pm

Live Chat Now

Ask Alison - FAQ

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Alison is the fastest way to get answers to hundreds of frequently asked questions. She is a virtual agent so she never sleeps and is available 24 hours a day. Why not ask a question now?

Ask Alison a question

By Post

On the Beach Limited
Park Square
Bird Hall Lane
Cheadle
SK3 0XN

Please ensure any post you send us is adequately stamped. Where postage has been underpaid the letter will not reach us.