We’re On the Beach Limited, company number 3162982, and our registered office is 5 Adair Street, Manchester, England, M1 2NQ.
These Booking Conditions set out what we should expect from each other when you book a Cruise package holiday with us. They include our OTB Cruise Holiday Handbook and we’ll use any personal data you provide in line with our Privacy Notice. We’ll use any personal data you provide in line with our Privacy Notice.
Save the snoozing for the seas as we’ve kept these Booking Conditions as short as possible and added 🏝️ where our OTB Cruise Holiday Handbook has more info.
Booking a package holiday means you have rights under the Package Travel and Linked Travel Arrangements Regulations 2018. 🏝️
You must tell us if you or anyone travelling with you has a medical problem, disability or reduced mobility. If the supplier🏝️ can’t accommodate your requirements, we won’t confirm the booking. If you tell us about any specific requirements after confirming your booking, we’ll inform the supplier, but they may cancel your booking and impose cancellation charges if they’re unable to accommodate.
The agreement for each booked service is between you and the supplier, but we maintain overall responsibility for your package holiday.
By making a booking, you (as the lead passenger) agree that you meet the minimum age requirements specified by the supplier, are a resident of the UK, and accept financial responsibility for payment of the booking. You also agree, on behalf of yourself and everyone named on the booking, that all passengers have:
entered all of the information correctly;
complied with all relevant insurance, passport, visa, health, vaccination and immigration requirements; and
read and accept these Booking Conditions and the supplier’s terms and conditions.
All bookings are subject to availability. Once you’ve submitted a booking request, we'll send you a summary email. This is an acknowledgement we’ve received your booking request and isn’t confirmation of your booking. If your booking isn't available, we'll let you know as soon as possible. Once payment has been authorised, your bank or card issuer will ‘ring-fence’ the amount paid. If your booking request is not confirmed for any reason, it may take 3-5 working days for your money to be returned.
Your booking is only confirmed when we send you a booking confirmation email with a booking reference number (at which point you'll have a legally binding agreement with us and the supplier).
We take care to ensure the information and pricing we publish is accurate, however changes and errors may occur. If this happens, we can make changes at any time on our website before you’ve submitted a booking request. If we realise an error has occurred after you’ve submitted a booking request but before we’ve confirmed the booking, we’ll contact you and you can choose to accept the new price or cancel your booking request. Please check the price and details of your booking when it’s confirmed. If any price on our website is obviously wrong, any bookings based on that price won’t be valid, and we may cancel your booking and refund all monies paid.
Tourist taxes and Resort Fees - Just so you know, if you’ve booked a hotel, local tourist taxes and / or resort fees may apply to this part of your booking. These fees are clearly displayed in our booking journey and payable locally to your hotel. The amount shown is an estimate based on information available to us at the time and is subject to change without notice.
Travel Insurance – For most suppliers it’s mandatory for all passengers to take out travel insurance as a condition of booking. We strongly advise that the insurance policy covers the cost of cancellation, assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. We or the supplier may request proof of insurance prior to travel and refuse boarding to anyone without travel insurance, we or the supplier may also cancel your booking and apply cancellation charges if you fail to provide proof of insurance upon request. We nor any supplier will be liable for any losses for which insurance cover would have been available.
Please ensure your insurance covers any activities booked such as diving/extreme sports/adventure travel. If you choose to travel without adequate insurance, we nor any supplier will be liable to you for any losses for which insurance cover would have been available.
We offer 2 options to pay for your holiday:
1. in full (you must pay in full if you’re booking within 28 days of your departure date or booking a non-refundable hotel 🏝️); or
2. monthly payments under our low deposit scheme, where you’ll pay an initial non-refundable deposit at the time of booking, and we'll collect the remaining balance on the dates shown when you make your booking (you can also find these in your booking confirmation and we’ll send you an email reminder 7 days before your next payment is due). When you’ve paid your deposit and your booking is confirmed, you’re liable for any non-refundable costs (less any deposit you’ve paid). This may include the full cost of your flights.
Monthly payment charges
Fee | Additional information | Amount |
|---|---|---|
Automatic payment collection fee | You’ll be charged a fee for any payment we take automatically. To avoid this fee, you can make a payment at any time before 8pm on the payment date. | Up to £5. |
Payment date change | You can move your payment date forward by up to 14 days (but not your final balance date). If you move your payment date, you’ll be charged this fee. Each payment date can only be changed once. | £10 |
Insufficient funds fee | You’ll be charged a fee if you don’t have sufficient funds in your account when we try to take payment. | £20 which is added to the total balance of your booking (plus the automatic payment collection fee if a part payment is collected) |
Cancelling your flexible payment arrangement
If you want to cancel your flexible payment arrangement, you can:
pay the outstanding balance for your booking in full by contacting our customer service department via live chat;
cancel your booking by contacting our customer service department via live chat; or
contact your bank to cancel our authority to collect the payments, although this won’t cancel your booking. Please contact us first before contacting your bank.
If you’re paying under a flexible payment arrangement, you’re legally obliged to pay each payment on the due date. Please ensure there are sufficient funds in your account when we take payment. If we’re unable to take payment in full, we’ll collect any available funds (which may include any overdraft facility) in your account up to the value of the amount owed, and you may incur an insufficient funds fee.
If the card used to make your booking fails or we’re unable to recover the full amount due and we hold other cards against your booking, we’ll also attempt to debit the outstanding amount from those cards.
If we have to cancel your booking for non-payment, all non-refundable charges will be due immediately. Please be aware that most flight bookings (including any in-flight extras booked through us) and any deposits paid under our flexible payment arrangements are non-refundable.
Pre-Travel Information
Pre-boarding information - You must complete any pre-boarding information required by the supplier. We or the supplier may cancel your booking and apply cancellation charges or refuse boarding of any passenger who has not provided the required information.
If you want to make changes to your booking
If your booking includes a Ryanair flight, any change which impacts your flight time or holiday dates must be requested by contacting us via the live chat feature on our website. We’ll confirm to you if we’re able to accommodate your request and you’ll then need to log into your account with your airline to make the requested changes. If a change doesn’t impact your flight time or holiday dates (e.g. adding bags, seats, change to name) then you must make the request through your account with your airline. Any changes will be subject to the fees applied by your airline (which could amount to the full price of the flight(s) depending on the change).
For all changes that don’t relate to a Ryanair flight, you can request changes by contacting us via the live chat feature on our website.
Changes aren’t guaranteed and can only be accepted in accordance with the supplier’s terms and conditions (which may incur charges as much as 100% of the cost of the services and normally increase closer to the arrival date).
Please check you have written confirmation of any changes to your booking before you travel. The supplier may not be able to accommodate any changes to your booking if requested too close to your departure date.
The below table shows the fees you’ll pay for changing your booking (these fees are non-refundable). All charges below are in addition to any supplier charges.
Change | If requested more than 60 days before your holiday | If requested within 60 days of your holiday |
|---|---|---|
Change of cruise | £80 + any charges for cancelling original cruise +any cost of booking new cruise | £120 + any charges for cancelling original cruise + any cost of booking the new cruise |
Change of on-board cruise package or cabin type | £40 | £60 |
Adding in-flight extras (unless related to a Ryanair, where your request will be made directly with the airline and no fee will be applied by us) | £30 | £45 |
Change of hotel | £80 + any charges for cancelling original hotel + any cost of booking new hotel | £120 + any charges for cancelling original hotel + any cost of booking the new hotel |
Change hotel board basis or room type | £40 | £60 |
Change of dates | £80 + any charges for cancelling original holiday + any cost of new holiday | £120 + any charges for cancelling original holiday + any cost of new holiday |
Change or amendment in name | £30pp | £45pp |
Add passengers | £50pp | £75pp |
Remove passengers | £30pp | £45pp |
Passenger Change | £30pp | £45pp |
If you cancel your booking
If you cancel your booking, you must pay the following charges:
If you cancel more than 60 days before your holiday | If you cancel within 60 days of your holiday |
|---|---|
£50 per person + any supplier charges (which may be as much as 100% of the booked services) | £100 per person + any supplier charges (which may be as much as 100% of the booked services) |
If the card used to pay the cancellation charges fails and we hold other cards against your booking, we’ll also attempt to take payment from those cards.
You can request the total amount of any cancellation charges for your booking by contacting our customer service department via live chat. You may be able to reclaim cancellation costs from your insurer if this is covered under your insurance policy.
If you’re cancelling because of events beyond your control 🏝️ which significantly affect the performance of your holiday or ability to travel to the destination, no cancellation charges will apply, and you’ll receive a refund but you won’t be entitled to any compensation. We’ll take travel advice issued by the government into consideration but their advice doesn’t automatically mean you can cancel due to an unavoidable and extraordinary circumstance.
If we or the supplier change your booking
Suppliers may, at any time, make a change to your booking. There may be rare occasions on which we must make changes to your booking. Your rights will depend on whether the relevant change is a ‘Significant Change’ or ‘Insignificant Change’. 🏝️
If there is an Insignificant Change to your booking, we’ll update your booking automatically. If there is a Significant Change to your booking, you’ll have the option to accept the proposed changes, take an alternative package, or cancel the package with a full refund.
Price changes after making your booking
If the price you’re required to pay for your holiday changes because of an increase or decrease in transport costs (like variations in fuel or other power sources), exchange rates, taxes or fees, we’ll either charge you the increase or refund you the decrease (after deducting any reasonable administrative expenses) provided that we let you know at least 20 days before your holiday starts.
If the total increase is more than 8% of the price of your holiday, you can either: (1) accept the price increase, (2) accept an alternative holiday that we may offer you (if this is of equivalent or higher quality, you won’t have to pay more but if it’s of lower quality or cost, you’ll be refunded the difference), or (3) if we don’t offer you an alternative, or if you’d prefer, you can cancel and receive a refund less any payments for, if applicable, ATOL protection, insurance or other non-refundable fees added since booking.
If we or the supplier cancels your booking
On very rare occasions, we or the supplier may cancel your booking, for example, if we can no longer provide the holiday itinerary you booked. We’ll notify you as soon as reasonably possible if we or a supplier cancels your booking (unless your booking includes a Ryanair flight in which case the airline will send you an email notification). We may offer you an alternative and let you know if there are any additional costs. If the alternative is of a lower quality or cost, you might be entitled to a price reduction. If we don’t offer you an alternative, or if you’d prefer, we’ll refund the cost of your booking less any payments for ATOL protection, insurance or other non-refundable fees added since booking. When we cancel your booking, you agree that we may cancel any reservations with the suppliers and claim any refundable elements from them.
If your booking is cancelled, you may be entitled to compensation except where cancellation is due to your failure to pay or an event beyond our or the supplier’s control (see below) and you’re notified of the cancellation without undue delay before your departure date.
Events beyond anyone's control
You won’t be entitled to compensation if our or the supplier’s obligations to you are affected by an event beyond our reasonable control. 🏝️
We want to make sure you have the most incredible holiday, but we know sometimes things can go wrong.
If you or anyone on your booking suffers an injury or illness, you must tell us and the supplier 🏝️ immediately.
If you have any other complaint, please tell the supplier right away so they can fix the issue and you can get on with enjoying the rest of your holiday. If your concern isn’t resolved after speaking to the supplier, please contact our in-resort team on +44 (0) 333 003 1934. If you don’t follow our complaints process, the amount of compensation you may be entitled to could be reduced.
If you or anyone named on the booking is disruptive, your booking may be cancelled without a refund and you and/or anyone named on the booking may be liable for any loss or damage caused. 🏝️
We’re a member of ABTA, membership number P8849. We’re obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.
If things don’t go to plan, and you’d like to complain, please chat to us here: Contact Us | After Your Holiday | On the Beach.
If you have returned from your holiday, please notify the team within 28 days of your return.
If we can’t resolve your issue, you can ask for the matter to be resolved by independent arbitration via ABTA. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
Our liability to you is set out in our Holiday Handbook. 🏝️
Our Booking Conditions are subject to English law and subject to the exclusive jurisdiction of the English and Welsh courts. You can choose to bring a claim in the courts of Scotland or Northern Ireland but only if you live there.
If you or anyone in your party has a claim for a refund, compensation or other loss/damage directly against a supplier, insurer or card issuer and we pay such sum to you, you agree that when we pay you, you will transfer your claim to us and we can make a claim either in our own name or on your behalf. Any request for a refund must be made by contacting our customer service department via live chat.
If you’ve purchased a flight-inclusive package, you’ll be financially protected by way of the ATOL scheme operated by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR. On the Beach Limited is an Accredited Body Member of On the Beach Travel Limited (ATOL number 11549).
Cruise Line Terms & Conditions
The terms & conditions of your respective supplier will also apply to your booking and you can access these from our cruise suppliers terms and conditions page.