The UK is now in lockdown. We will be in touch with affected customers in departure date order up to and including 14th February 2021. More COVID-19 information.

The Beach is Within Reach

The beach is within reach

The wait is nearly over; the countdown is on until we can finally get you back on the beach!

Covid Cancellation Cover included with every package holiday

Pre-trip cancellation cover, including for COVID-19, is now automatically included with every package holiday, meaning that if you or anyone in your group contracts COVID-19 before you travel, your cancellation costs are covered.

With this insurance you'll be covered in the event that you need to cancel your trip before you depart for specific reasons, including:

  1. the death, bodily injury or illness of you, a close relative, your travel companion or any person you have arranged to stay with during your trip; or
  2. you, your travel companion or any person you have arranged to stay with during your trip receiving a diagnosis of coronavirus within 14 days of the start of the trip or in the case of being admitted to hospital due to coronavirus within 28 days of the start of the trip;
  3. you or your travel companion being denied boarding following either a coronavirus diagnosis or receiving a temperature test or other medical test reading which falls outside of the transport provider’s terms of travel;
  4. you being called for jury service or as a witness in a Court of Law (but not as an expert witness or where your employment would normally require you to attend court); or
  5. your redundancy, provided that you were working at your current place of employment for a minimum of 2 years and that you were not aware of any impending redundancy at the time this policy was issued or the trip was booked; or
  6. your home being made uninhabitable due to accidental damage, burglary, flooding or fire;
  7. the police requesting your presence following burglary or attempted burglary at your home; or
  8. you, or any person you intended to travel with, who is a member of the Armed Forces, emergency services, the nursing profession or a government employee being ordered to return to duty.

Please note that this pre-trip cancellation cover may not cover the full value of your holiday and you may have to recover additional losses through other channels. This pre-trip cancellation cover should not be considered full travel insurance and would not cover you once you have commenced your trip. Applies to all new bookings before end of January 2021.

Check out your policy documents for more information.

Travel insurance with Covid-19 cover*

Don't forget to add travel insurance at checkout for full peace of mind whilst you're in resort.

  • Up to £10,000,000pp emergency medical cover
  • Up to £1,500pp baggage and belongings cover
  • Up to £2,000pp cancellation cover

Our insurance now covers you for a range of COVID-19 related scenarios to make sure you're covered whilst away, even if the Foreign, Commonwealth & Development Office (FCDO) have advised against travel to your destination. Medical expenses for you and your party are also included under this cover.

*To check what's covered, see our dedicated insurance FAQs page.

We’re doing everything we can to make sure that your holiday goes as smoothly as possible, which means you might notice some changes to how things work when you travel. Don’t worry though, the gorgeous sun, sea and sand will always stay the same.

Airports and planes

From the moment you arrive at the airport, your wellbeing comes first. New measures have been introduced, such as readily available hand sanitiser stations throughout airports, and all planes will be disinfected thoroughly between each flight. At some airports you can even pre-book security slots to avoid the queues.

aeroplane

Hotels

As hotels prepare to reopen, destination governments have been working hard to keep the safety and security of customers in mind. Each of them have put a set of stringent requirements in place for hotels to re-open this summer. As you may have seen in the news, most holiday regions are now already opening up ahead of the UK. This means you’ll still be able to enjoy your stay to the fullest (in a socially distanced way, of course). Some hotel facilities may be adapted or stay closed until they can open safely. If you require any specific information about a property please contact us and we will do our best to find out.

iberostar

Iberostar Costa del Sol, Estepona, Spain

Cancellations

Rest assured that in the unlikely event that your chosen hotel is affected by Covid-19 before you travel, we will do everything we can to find you an alternative you’ll love.

malta

Destination restrictions

We advise that, before booking, you check any travel restrictions that may be in place for your chosen destination. You can view this on the Foreign and Commonwealth Office website. Please follow any government advice while you are in resort, too.

For more information regarding Covid-19, check out our dedicated FAQs page.

Planning for your holiday

What happens if my chosen hotel is unavailable?

It is our responsibility to make sure that your holiday goes to plan, and that you and your fellow holidaymakers are looked after for the duration of your stay. Therefore, if – for any reason – your chosen hotel is unavailable, we will look to find you a suitable alternative, to the same or better standard and we will be in touch if this is the case.

What new health and safety measures are airports and airlines implementing?

From the moment you arrive at the airport, your wellbeing comes first. New measures have been introduced, such as readily available hand sanitiser stations throughout airports, and all planes will be disinfected thoroughly between each flight. At some airports you can even pre-book security slots to avoid the queues.

Holidaymakers will be expected to wear masks and all boarding passes must be presented on a mobile device, rather than a print-out. Additional checks may be in place, so giver yourself plenty of time to get through the airport. It’s important that you check the websites of both your airline and departure airport for the most up-to-date information on this before you travel.

How are hotels preparing for holidays to resume?

As hotels prepare to reopen, destination governments have been working hard to keep the safety and security of customers in mind. Each of them have put a set of stringent requirements in place for hotels to re-open this summer.

As you may have seen in the news, most holiday regions are now already opening up ahead of the UK. This means you’ll still be able to enjoy your stay to the fullest (in a socially distanced way, of course). Some hotel facilities may be adapted or stay closed until they can open safely. Please check with your chosen hotel for more details on what to expect upon arrival.

Will all the facilities at my hotel be open?

Our hotels are reopening and, with that, we are committed to ensuring that all of our guests can enjoy their holidays to their fullest, whilst maintaining the safety and wellbeing of everyone involved.

You may find that, for the time being, some destinations and resorts will have their own hygiene requirements and certain amenities will temporarily be limited or unavailable. Rest assured that these are simply precautionary measures and shouldn’t get in the way of you enjoying your beach break.

As a result of this, some of the information on our website may not always be entirely accurate; however, we will do our very best to keep you updated with any changes to your individual booking. If there is a significant change to your hotel, we will be in touch with your options.

What can I do to protect myself while I'm away?

The health and safety of our customers is our number one priority. The best way to protect yourself while you enjoy your holiday is to continue to follow advice from the World Health Organisation and the Foreign and Commonwealth Office.

What happens if there's a case of Covid-19 in the hotel I'm due to travel to in the next 14 days?

Rest assured that in the unlikely event that your chosen hotel is affected by Covid-19 before you travel, we will do everything we can to find you an alternative you’ll love.

Are there any restrictions in place from local authorities in resort?

We advise that, before booking, you check any travel restrictions that may be in place for your chosen destination. You can view this on the Foreign & Commonwealth Office website. Please follow any government advice while you are in resort, too.

Do I need any additional documentation to travel?

Some destination airports may require you to follow specific protocols whilst travelling and upon arrival. For further information about this please see our airport measures page.

For any passengers travelling with Enter Air, there may be some additional declaration forms required. Please see their website for further information.

Will I need to quarantine when I return to the UK?

The government has announced that there is no longer a 14-day quarantine in place for travelers returning from destinations with a reduced risk of Covid-19 transmission. For a full list of all destinations which are exempt from quarantine rules please see the Foreign & Commonwealth Office website.

I have transfers arranged whilst on holiday - what safety measures will be put in place?

Our transfers partner has put together this useful guide highlighting the precautions and safety measures that they are taking to ensure your wellbeing whilst abroad.

Wondering where to go? Cyprus is just one of the sunny destinations ready for you...

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