On the Beach hold ATOL licence 10017 and we’re full ABTA members.
Your money is protected - we cannot access it until your holiday is complete!
In the event of any supplier or On the Beach failure, your money is safe. Whether you’re counting down to departure or already on holiday, you can have complete peace of mind that you’re guaranteed financial protection.
On the Beach pays customers’ cash into a UK trust account (flights are paid for upfront), so cannot access a customer’s cash until the holiday is complete. Many UK travel businesses with ATOL protection DO NOT ACT IN THIS WAY - we were the first ever UK OTA to put this trust account system in place and we have been paying all our hotels and transfers in this way since 2011. Should anything happen to the business, you can be 100% sure you can access your money to pay for your holiday.
Flights and hotels booked together
All hotel only bookings are protected through our On the Beach Trust fund. You will be offered the option of transferring money to be credited against another hotel booking or receive a refund.
Other Bookings like transfers, car hire and airport parking
All other products sold on this site are also protected through our On the Beach Trust fund. You will be offered the option of transferring monies to be credited against an alternative booking (where one is available) or receive a refund.