12 Sep 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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On the Beach Offer - Save up to 10% & receive £50 Iberostar resort voucher per booking
Book this hotel for travel between 01.07.2015 and 15.09.2015. Offer applicable to all rooms on all boards. Minimum 5 night stay. Voucher received at the check in desk. Prices below include discount.

Overview
Iberostar Playa de Muro Village is a Mediterranean-style luxury hotel with 190 rooms in 7 blocks, and 1 floor (no lifts). Guests of Iberostar Playa de Muro Village are entitled to use all the facilities of the whole resort. Ideal for families who want it all: a romantic atmosphere for parents and entertaining activities for children. Guests will enjoy sumptuous accommodation and mouth-watering cuisine served in the exclusive world-renowned restaurants.

How far is the nearest beach?
This hotel is located on the beach

Distance from Airport
This hotel is located 55km from Palma Airport.

Rooms
Spacious, modern superior rooms for 1-3 persons (2 adults and 1 child) with parquet, telephone, satellite TV with flat TFT screen, safe for hire, mini bar, microwave, kettle, air conditioning/heating, bathroom, shower, WC, hairdryer, balcony or terrace. Family suites for 2-4 are identical to superior rooms but with a combined living-bedroom with 2 bed-settees and separate bedroom. Baby cots are available. Daily cleaning service and linen change (three days a week), ecosystem upon guests request.

Food & Drink
The hotel offers 2 restaurants, a pool side snack bar and a piano bar.

Sports & Entertainment
Sports and leisure facilities include a swimming pool, sun terrace with loungers, an indoor pool, whirlpool (closed July and August), massage service (local fee), and fitness room. There is a varied Seasonal entertainment programme, games room, TV room, rifle shooting, archery, tennis court (from mid June payable locally), billiards and bicycles. For the younger guests there is a kids pool, play ground and entertainment programme with mini (4-7 years) and maxi clubs (8-12 years) as well as a teenie club (13-17 years). Free high-speed WiFi.

   

TripAdvisor Traveller Rating

Based on 298 reviews
 

Quite enjoyable after a challenging start, not perfect for families with very young children

3 September 2015

If you have a very young child/baby in a pushchair or pram, please be forewarned that the hotel does not have elevators. I wish we had been warned ourselves. We reserved a "superior family room" and...

If you have a very young child/baby in a pushchair or pram, please be forewarned that the hotel does not have elevators. I wish we had been warned ourselves. We reserved a "superior family room" and were genuinely stunned to discover our room could only be accessed by a flight of stairs. This was a massive issue for us, not just an inconvenience, because I suffer from chronic back pain (ironically I'm due to have an MRI scan next week). Dragging a heavy pushchair and 1 year old up and down steps is no fun anytime and least of all on holiday. My husband had to do all the heavy lifting and each time we were back and forth to the room he muttered "This is not a 5 star experience!" through gritted teeth. We complained immediately when we were shown to our room on day 1 and after 48 hours we were finally moved to a ground floor room. The hotel was very busy or I'm sure we would have been moved sooner. Unfortunately this marred the first two days of our 7 day stay as my husband couldn't go cycling as planned as I physically couldn't manage the stairs on my own with two children and a pushchair. Also we didn't unpack properly as there was no point in settling in. The staff member we spoke to on check-in (Marlene) seemed to think it was a non-issue, pointing out that other guests either carried their pushchair up and down or left it on the (unsecured) ground floor. I think this is missing the point rather spectacularly. A hotel claiming 5 stars should sort this out rather than expecting guests to work around it. Also I don't think we are alone in often walking our baby to sleep in his pushchair when he needs a nap, and it's a real pain not being able to return to the room ourselves when he drops off. Once we moved rooms we were able to relax and settle in, and had a lovely time from then on. The hotel has many plus points as previous posters have highlighted: excellent and friendly staff especially in the beach restaurant and towel hut, very good food (apart from one room service meal which we sent back as it contained raw/uncooked chicken), a great pool (for children, not really for keen adult swimmers who want to do lengths) and immediate proximity to a gorgeous sandy shallow beach, family friendly rooms in that they have a separate bedroom (though the rooms are quite cramped, dark and furnished seemingly cheaply). Overall we felt slightly underwhelmed as the hotel did not feel like a genuine 5 star but rather a good 4 star. The toiletries in the room were cheap and nasty in terms of content and packaging. The stairs and corridors of the accommodation blocks were bleak and the outside looked dated, the reception area was dark and unwelcoming (we declined our welcome drink as it was not a place you would want to spend time in, more like an airport departure lounge). The food and service (apart from reception check-in) was deserving of 5 star though, and by the end of the week we had warmed to the hotel. Another issue for us and probably other families with young babies/children is that there is nowhere to get food before 7pm in the evening. We were half-board so switched our hotel meal to lunch as our 1 year old wouldn't be able to last until 7pm. It did mean though that every evening we had to trawl the main road looking for somewhere to eat. The hotel would have made a lot more money from us if it served food from at least one venue during the early evening! The supermarket across the road showed itself to be a lot more family friendly as it had a decent supply of baby food (including Ella's kitchen) for sale. The immediate surroundings on the roadside of the hotel have nothing in the way of charm (it's a 4 lane busy road), but it is well serviced by supermarkets and touristy shops. A bit limited in terms of nice restaurants, the hotel reception recommended one to me ("Boys") which was very good. As there is no promenade or means of walking along the beach if you have a pushchair (or wheelchair for that matter) it's not very convenient for families with young children if you like to wander along the beach looking for cafes/bars for lunch/snacks etc. When we there it was too hot to contemplate getting everyone into a taxi to travel further afield for lunch. and anyway we prefer to be able to walk. All in all I think if you have older children, and you don't mind being stuck in the hotel (or driving/taxiing to get a change of scene) you will do well here. We won't be back, but mainly because the immediate vicinity of the hotel was a let-down, and we like to be able to wander around and get out and about. Incidentally we moved from here to the Esplendido and that hotel had the opposite impact - it felt very much a 5 star even though it is officially a 4 star...Iberostar could do well to take note.

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AWESOME!!!

1 September 2015

This has to be one of the nicest places i have stayed in. Very clean well run very friendly staff great food. Went with my family and cant say enough of how well treated we were . Views to die for...

This has to be one of the nicest places i have stayed in. Very clean well run very friendly staff great food. Went with my family and cant say enough of how well treated we were . Views to die for short walk to the beach. If anyone is wanting to stay in alcudia this is the place to book.. 5 stars at a very reasonable price.

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Great stay...will go back

31 August 2015

Was an excellent stay. Alek was fantastic at check in...room was clean / good however they should change the bedsheets daily or every other day. Ours were never changed the entire week we were there...

Was an excellent stay. Alek was fantastic at check in...room was clean / good however they should change the bedsheets daily or every other day. Ours were never changed the entire week we were there. Food was exceptional...more green leaf salads would be appreciated but not he whole exceptional food and service. Pool and beach were spectacular...would be good to have the hotel arrange a convention with the beach so some chairs are reserved for the hotel. Bar and entertainment were good although more authentic Spanish music would also be interesting / welcome. All in all a great holiday and we will go back.

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Iberostar Muro Village

30 August 2015

Iberostar Muro Village is a very good hotel for families. It is located near the sea and has a very good animation program. the room was clean and has all the needed things like safe, 2 tvs, terrace...

Iberostar Muro Village is a very good hotel for families. It is located near the sea and has a very good animation program. the room was clean and has all the needed things like safe, 2 tvs, terrace etc

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Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Aerobics
  • Air Conditioning
  • Air Conditioning in public areas
  • Archery
  • Bar
  • Bicycle Rental
  • Breakfast
  • Buffet Breakfast
  • Buffet Restaurant
  • By the Beach
  • Cafe/ Snack Bar
  • Currency Exchange
  • Darts
  • Disabled Friendly
  • Entertainment
  • Family Hotel
  • Gym
  • Internet Access
  • Jacuzzi
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Lifts
  • Luggage Storage
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Rifle Shooting
  • Safety Deposit Box
  • Satellite TV
  • Sauna
  • Shops
  • Spa
  • Sunbeds
  • Swimming Pool
  • Table Tennis
  • Tea/Coffee Making Facilities
  • Telephone
  • Tennis Court(s)
  • Terrace
  • TV Lounge
Click on a beach below for more information