11 Aug 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
Situated on the sea front, next to the exclusive Puerto Calero marina, this great complex offers the visitor all the services and convenience imaginable in a luxury hotel. Lanzarote, which was declared as a Biosphere Reserve in 1993, is particularly attractive for those who wish to discover one of the most impressive natural paradises, famous for its year-round spring-like climate which makes it the perfect destination for any season.

How far is the nearest beach?
It is a 5 minutes drive to the beautiful beaches from Puerto del Carmen,

Distance from Airport
The airport is situated 15Km from the hotel.

Rooms
Every room at the hotel is equipped with air conditioning, satellite TV, radio, piped music, mini bar (local charge), safe (free of charge), connection for modem and totally complete bathroom. Rooms for non-smokers are also available.

Food & Drink
The hotel has three restaurants. Breakfast is served in a rich show cooking buffet and as for dinner guests can choose between a Spaghetti restaurant, a show cooking buffet and a gastronomic restaurant (open seasonally). The hotel has also four bars at the guests’ disposal and those include a pool bar and a piano bar.

Sports & Entertainment
Guests will find three swimming pools for adults and a children’s swimming pool. Additionally, games room and mini-club, garden area, entertainment and fun pub (open seasonal), Spa & Wellness Centre with thermal pool, sauna, Jacuzzis, water beds, steam baths, scotch shower, relaxation with chromo therapy, pebble paths (extra charge), gymnasium, tennis, squash and paddle courts. (N.B. Not all services are complimentary).

Disabled Facilities
Disabled facilities include shower seats and grab rails. Doors are 83cm wide. There is good access throughout the hotel and the surrounding area. Please contact our sales support department for details of how to book a disabled room at this hotel.

   

TripAdvisor Traveller Rating

Based on 2632 reviews
 

Great Holiday

2 August 2015

Went to Hotel Hesperia in the last week of July and could not fault the staff, food and cleanliness of the hotel. Really relaxing with my wife and daughter who really enjoyed the 5 star service...

As the title suggests the so called air con is abysmal, the hotel is baking hot especially at night sitting getting a drink in the lobby area/piano bar, only limited seats availible outside Rooms really dated and in Need of refurb. Food was ok. Staff ok. Overall not a 5 star hotel more like a 3 star.

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Terrible Hotel

1 August 2015

where do I start first. The hotel was dirty and needs an urgent refurbishment. The majority of the staff were bad mannered and quite ignorant at times. The buffet restaurant was terrible. I did...

The Hesperia Hotel is located in Peurto Calero, Lanzarote. Puerto Calero is approx 3 kilometres from Puerto Del Carmen. First impressions of the hotel as our coach pulled up were very favourable. The Hotel has a beautiful entrance and reception area, which is large airy, and very welcoming. We were greeted at reception by the concierge, who took our bags from us and offered us some iced water, which was very welcoming - after our 4 hour flight and 20 minute coach transfer. Once we checked in, our concierge put our bags on a trolley and took us to our room. Along the way he told of lots of information about the hotel, restaurants, facilities etc - which was nice, unfortunately due to us being tired and him being lightly spoken we didn't really take it all in. Slightly annoyingly, the concierge got lost along the way and took us what turned out to be a long convoluted way to our room, along corridors, down 2 elevators, up to elevators and along further corridors to our room, which we later realised was actually 2 mins from reception if you go the right way. This was a bit of a pain, as we were tired after our journey, but a genuine error and not a big deal - it gave us a taste of the size and scale of the hotel, which is pretty big. We stayed in a standard room, number 452. Our first impressions of the room were positive, the room was a good size, nicely decorated with 2-three quarter sized beds, instead of one double, which we didn't mind. There was loads of wardrobe space, and an area with his and her sinks, leading to the bathroom, which co tainted a bath/shower. The bathrooms decor, although clean, was a little dark and dated and not really to our taste, although there was nothing wrong with it. The bedroom contained a large flatscreen tv, minibar, bedside cabinets and desk. I'd say the only things which let the room down were the lack of any tea and coffee making facilities, which I've never experienced in any hotel I've stayed in and the lack of an iron, or ironing board. Whilst there was a laundry/ ironing service, this was an extra charge, which most people don't really want to pay for just to have your clothes pressed. The room contained a large patio window, which led on to the balcony. What I didn't like about our balcony was that it was not private, you took 2 steps forward and you shared a large terrace with the rest of the apartments in our row. I much prefer a balcony separated from the next apartment, for privacy. After putting our bags down, we left the room to find the restaurant as we were all inclusive and wanted to get some dinner before it closed. The main restaurant is your typical, all inclusive buffet style restaurant, with salads, etc laid out for you. What I liked about it was that you were taken to a table on arrival, complete with linen etc and drinks were served to you by waiting staff, rather than a free for all, which some all inclusives can be. Now for the food, there is a square serving area, with cooks/servers in the middle of it, unfortunately the space around the square is quite limited by the presence of other worktops and tables surrounding it, this can make it difficult to get around the serving area to see what food is on offer when the restaurant is busy. When I did get in to this area I struggled to find anything that I would eat. I don't think this was due to a poor selection, or quality, but I am a little bit of a fussy eater and a lot of what was on offer was not to my taste. There were several things like chicken breast, fish and other meats, which sat out raw. This allowed you to select what you wanted and take it to the cooks who would cook it on the grill for you there and then. This might appeal to a lot of people, but to be honest the appearance of raw meat is not appealing to me, not to mention the fact that you are handling this, putting it on a plate, giving it to someone to cook before putting it back on the plate where it was sitting raw. I'm sure this practice wouldn't be allowed in the UK, for hygiene and safety reasons. Unfortunately most nights when I visited the restaurant my impressions of the food were just the same as the first night. There are also 2 snack bars by the pools which serve food throughout the day. We tired the snack bar by the pool which is located near the beach and found the snacks to be reasonably nice, they served the normal fare of sandwiches and burgers. One day for lunch we decided to go to the main pool bar, near reception. We sat down and requested menus. The waiter asked us if we were all inclusive, we to,d him that we were, only to be advised that the food on offer here was not all inclusive and that we should go to the dining room for lunch, or we would have to pay. This left us feeling like 2nd class guests, as this had never been mentioned to us on arrival, nor were there any signs advising us of this. Also not good when you consider you pay a lot more for all inclusive, only to be left feeling that you were not welcome at this bar. The all inclusive entitled us to visit the a la carte restaurant once during our week long stay, which we did. On arrival at the a la carte we were given a menu and advised that the starters and the desserts were self service, buffet style - not my idea of a la carte. The only thing on the menu which appealed to me was the sirloin steak (with wrinkled potatoes!!), which my wife and I both ordered. The steak arrived and it tasted fine, although we were not offered any type of sauce to accompany this, which was disappointing. The wrinkled potatoes which accompanied the steak turned out to be 3 tiny potatoe wedges on a skewer (2 on my wife's) The starters were poor, with little choice, the desserts were very good and a good choice of pastries, cakes etc. There was also a barbecue, which took place on certain nights, which you had too book for. We booked a place for one night and went along. This is the first barbecue I have ever been to, where there were no burgers on offer. There. Was chicken breast and sausages which were both nice, although cold. We are and left in a record time of 15 minutes, it was a pretty disappointing barbecue to be honest. The hotel grounds are beautiful and we'll maintained. There are four pools of various sizes, all with plenty of loungers around, so none of the early morning lounger dash you get at some hotels. The grounds are well maintained, with gardeners out every day tidying up up and maintaining the areas. The grounds were also kept very clean. There is an outside bar which is opened in the evenings from 6pm, on the patio terrace just down from reception. It's a nice area for sitting in the evenings, with some comfortable sofas, tables and chairs, with some gentle music playing. The drinks available on all inclusive were good, the draught beer was Cruzcampo and the spirits included were Smirnoff vodka, Gordon's gin etc. measures were generously poured. My one complaint about the bars is that the all inclusive service finished at 11pm, even though the bars were mostly open until 12 or 1pm. This resulted in us having to pay for drinks after 11 even though we'd paid all inclusive, which was poor. It also resulted in a rush for all inclusive guests10 minutes before the bar closed, trying to get drinks before they were going be charged, making it difficult to get served. In my opinion all inclusive should mean all inclusive, not up to a cut off time imposed by the hotel. There was a disco bar within the grounds, where most nights there was some sort of entertainment on. There were male singers, female singers, magicians etc. these were all of a reasonable standard, but nothig you would go out of your way to watch, subsequently we didn't go there most nights. Due to the lack of variety of food on offer (to our taste) we did leave the hotel on some evenings to walk down to the marina, around 5-10 minutes walk away. The marina is beautiful, with a good variety of restaurants and a few bars, which we are and drank in a few times. The meals we had in the marina were of a far better quality than the ones available in the hotel, I have to say and there were a couple of nice cocktail bars where we enjoyed sitting externally having a few drinks looking out to the many yachts in the harbour. There is a spa in the hotel, which we did not use at all, although from outside it looked really nice. Although I'm still not sure if this was part of our all inclusive package or not. Overall we enjoyed our stay in this lovely hotel, although if I was to return in the future I would go bed and breakfast only and would eat and drink in the marina throughout my stay.

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Recent Hotel Stay

1 August 2015

We enjoyed our 4 day stay in this hotel very much the staff were so helpful and pleasant and always smiling and happy Great breakfast with fantastic amenities and so many pools and sun beds The...

Went to Hotel Hesperia in the last week of July and could not fault the staff, food and cleanliness of the hotel. Really relaxing with my wife and daughter who really enjoyed the 5 star service. Lovely walk down to the harbour which was only 10 minutes away and considering the location drinks were fairly reasonable. The AI at the hotel included Johnny Walker Red Label so I was in my element. Definitely recommend.

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Probably the best in Puerto Calero but not quite five star

1 August 2015

We enjoyed our stay at the Hesperia. Great welcome on arrival and the room was nice and spacious. We had a very relaxing stay over New Year and January 2015. Spent most of the time by the lower pool...

where do I start first. The hotel was dirty and needs an urgent refurbishment. The majority of the staff were bad mannered and quite ignorant at times. The buffet restaurant was terrible. I did not expect too pay so much for an all inclusive holiday to eat eggs every morning and pasta every night. If you ate in the restaurant on an evening you were boiling and your clothes stunk of cooked food. If you opted to eat outside you are faced with people feeding stray cats and actually watching people pick the cats up. Really quite horrible. We were plagued with cockroaches in the room and had to insist on being moved at 10pm, 2 days prior to our departure. It was very windy and rather dangerous when the parasols were blowing all over the place. The Al carte restaurant left a lot to be desired, the steak was so tough you could had soled your shoes with it. The same evening we had to leave and go back into the buffet to get something to eat. The entertainment was terrible and there was no air conditioning at all. Forgot to mention in the buffet there was a tray of all sorts of meat of which you had to select your meat for the so called chef to cook. Underneath the layers of pork, chicken, beef etc ( mixed together) was a layer of lettuce covered in blood. Your cooked meat was totally undercooked. If it had not been for the trips we had paid for down at the marina I am not quite sure what we would have done. My son aged 11 years wanted to select something from the menu at the pool bar one day at 10.40am. Please note the pool bar was open at this time for food and was faced by a very very angry member of staff called Dominico who shouted at my son telling him to go in the buffet restaurant for a breakfast. It was disgraceful the way in which he spoke to my son. I reported him but I assume nothing actually happened. This is the worst holiday and hotel I have ever stayed in and can not rate the hotel at all. On checking out we were asked about our stay. I tried to be diplomatic and say it was "ok" and after the receptionist asked if there was a problem I told her that it was "not a five star hotel". The receptionist looked at me in horror. I honestly can't understand why, as it was a terrible experience. You work all year round and expect after paying so much money to get what you have payed for.

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Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Air Conditioning
  • Air Conditioning in public areas
  • Archery
  • ATM
  • Bar
  • Bicycle Rental
  • Buffet Breakfast
  • Buffet Restaurant
  • By the Beach
  • Cots (On Request)
  • Currency Exchange
  • Darts
  • Disabled Friendly
  • Doctors / Medical Centre
  • Entertainment
  • Golf
  • Gym
  • Hairdresser
  • Hairdryer
  • High Chairs
  • Internet Access
  • Jacuzzi
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Landscaped Gardens
  • Laundry Service
  • Library
  • Lifts
  • Lounge
  • Luggage Storage
  • Minibar
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Satellite TV
  • Sauna
  • Scuba Diving
  • Shops
  • Spa
  • Squash
  • Steam Bath
  • Sunbathing Terrace
  • Sunbeds
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Tennis Court(s)
  • Terrace
  • Turkish Bath
  • TV Lounge
  • Water Sports
  • Whirlpool
Click on a beach below for more information