4 Sep 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
This hotel is perfect for family holidays and is the unique resort that offers All Inclusive. It features the lay-out of a traditional Mexican hacienda. The comfortable furnishings and enchanting gardens are reminiscent of colonial times. Indulge in peaceful relaxation at the enormous pool area with a pirate ship play structure providing hours of entertainment for youngsters. All these offerings and more are located just outside the gates of the theme PortAventura Park where hotel guests have unlimited access.
This comfortable beach hotel is located in the tourist centre of Salou, just a few paces from the theme park PortAventura(perfect getaway for teenagers). The golden beach of Costa Daurada and the centre of Salou are each approx. 2 km away. Public transport departs from stops that lie approx. 500 m from the hotel.

How far is the nearest beach?
This hotel is located 2km from the beach

Distance from Airport
The hotel is located 10km from Reus Airport

Rooms
The comfortable rooms come with an en suite bathroom with hairdryer, a direct dial telephone, satellite TV, a minibar and a safe. The standard rooms sleep up to 4 people including children (depending on the room type, it may be necessary to share a bed). Rooms are air-conditioned in the summer and heated in the winter.

Food & Drink
The Merida Buffet offers breakfast, lunch and dinner with a variety of international cuisine. The \"El Coyote\" restaurant features American-Mexican meals inspired by the world of movies. The Club Maya is a cafeteria next to the pool, ideal for midday snacks while enjoying the sun. Drinks are available at the two hotel bars: La Bahía and Club Maya.

Sports & Entertainment
The pools are open from May to September.
Guests enjoy unlimited free access to the PortAventura park. In addition to the pool area with the sunken pirate ship, the complex offers a large hot tub, a play area, a labyrinth for children and a volleyball court. The \"Campo Aventura\" provides entertainment for children from 4 to 10 years. There is also a visitors' programme for all guests, offering entertainment day and night.

#####THIS HOTEL IS JUST OUTSIDE PORT AVENTURA THEME PARK######

   

TripAdvisor Traveller Rating

Based on 1249 reviews
 

Hotel El Paso August 2015

27 August 2015

Have just returned from an amaing holiday in Portaventura. Having read some negative reports regarding the El Paso hotel on here we were a bit scepitcal as to what we were going to walk into.....well...

Myself and 7 year old son stayed at hotel El paso from 26th June to the 3rd July we arrived here just before 10.30 am and stood for 2 hours waiting in a queue to check in no air con on in reception the heat was stifling finally got to check in before being told the room wasn't ready this I had prepared for as I'd previously read the reviews so this wasn't an issue but what was an issue was when I queued up again at 2.45 pm to be told room still wasn't ready we finally got our room key at 4.30 pm at this point we were exhausted as we had been up from 1 am the previous day preparing for our travels we went and found our room which was the last building on the complex on entering the room myself and my son who has Asthma and constant reacurrant chest infections hence the reason why I take him away as the heat helps his chest we could barely breathe in it it was that bad with damp it was thick in the air we turned and left to go back to reception to refuse this room considering I had paid £1876 for 1 weeks stay here for myself and child which was not cheap and for a 4* hotel I was totally shocked at this I informed the receptionist of this she went into an office out back left us standing for over 45 mins wondering what's going on a whole day wasted on waiting for a room to be givin a room like that was disgraceful I ended up seeing the Thomas Cook rep named Stacey and told her what was happening she went into the office to find out what was happening Stacey then came out with a different room key in another building the room still wasn't the greatest for what was paid but by this stage we'd had enough and accepted the room the rep then said she would be asking for the key for the 1st room we were givin to inspect it for herself I told her I'd speak to her the next day at the welcome meeting to discuss what her thoughts were on it the next day I asked her and could not believe her response when she informed me that the hotel refused to give her the key to inspect it that to me spoke Volumes on how BAD that room was but hotel El paso thought it acceptable to give us it and with a sick child is even worse I filled out a complaints form something I've never had to do and I travel 3-4 times a year TC rang our room and offered us free water park tickets for the inconvenience of it all as way of a bit of compensation she said to collect them from reception they would be waiting on us I tried for over 2 days to get those tickets and each time to be told I'd have to pay for them i constantly tried to explain the situation until someone finally listened and got them for us we decided to go to the water park the next morning we joined the queue to get in I got in 1st my little boy was behind me as I turned to see what was keeping him he was refused entry which meant by now there was a barrier between my 7 year old child and I I kept asking what was going on to be told one moment after 40 mins a park manager came to say his ticket had been used on the 25th of June bearing in mind we arrived on the 26th a day later I showed my meal voucher tickets to prove this as are date of arrival and departure were on them only to be yelled at shouting go back to hotel go back to hotel while I overheard people in the queue saying she's trying to use a ticket that's already been used I felt absolutely mortified by this and our treatment by the water park staff but mostly at hotel El paso for giving me a used ticket they should have known that my little boy was so upset by all this and being turned away he took an Asthma attack with the emotional upset of it all and this in turn upset me so much it was awful as I was on my own with him trying to calm him down giving him his medication and getting his breathing under control I was fuming at our treatment especially the reason we were givin these tickets in the 1st place when I informed the hotel about it they didn't give a damn unfortunately Stacey the rep was on airport duties that day but seen her the next day about it she couldn't believe it I broke down in reception about it all it was one holiday if you could call it that that I woke up every day and my 1st thought of the day was at least I'm one more day closer to going home and all this was what I had the pleasure ( NOT ) in paying £1876 for I have taken these issues up with TC when I got home only to be told they are not accepting any responsibility and as far as I'm concerned they have now lost a customer who has traveled with them for years 3-4 times a year their loss as for those thinking of going to hotel El paso think again and spend your money in a proper 4* hotel I wouldn't even rate this hotel with 2 stars it an absolute disgrace of a hotel

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Not worth the money

27 August 2015

Myself and my husband went here to kick start our honeymoon on 15th July 2015 for four nights. We arrived at 10pm, check in was speedy enough but we were the only people arriving at that time! By...

We stayed here as a family of four and had two rooms. The rooms were ok, nothing special from other hotels weve stayed in before. Obviously more expensive due to being in the park which is understandable. Same food every day though which was only just about warm. We were all inclusive so there was a good mix of foods to choose from but after day two it got quite boring. The park for us, compensated the lack lustre hotel but overall we had a great time.

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Worst hotel I've ever encountered

26 August 2015

Myself and 7 year old son stayed at hotel El paso from 26th June to the 3rd July we arrived here just before 10.30 am and stood for 2 hours waiting in a queue to check in no air con on in reception...

Excellent accommodation, pool, food & drink. Friendly and helpful service. Limited activities for kids other than the pool. Easy access to PortAventura and Salou. Would definitely go back, and recommend to others.

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Lovely Hotel.

26 August 2015

We stayed here as a family of four and had two rooms. The rooms were ok, nothing special from other hotels weve stayed in before. Obviously more expensive due to being in the park which is...

Had a good room in the main block which had two double beds. It was pretty clean apart from some dust in the unit which had the television on it. Same as other people we had an early flight and had to wait for several hours for our room to be available. None of us were very keen on the food in the main buffet restaurant. Some food such as the sausages seemed undercooked and the meat wasn't very good quality. The chips tended to be cold and soggy. Food in the El Coyote was a bit better as long as you like Mexican food. The pool snack bar was much better with salads, burgers, hot dogs, chips etc. There was also fresh meat such as pork chops, and chicken cooked fresh. The only issue here was that whenever you tried to eat here you ended up surrounded by wasps. My youngest daughter refused to eat here after the first day due to this. I was also stung by a wasp in this area! This issue needs to be addressed. Myself and husband also ended up with loads of bites and many other people also were bitten. The hotel was in a great area a short distance from Portaventura. We tended to visit in the early evening when it was cooler and the queues were shorter. You can either walk there from the hotel or there is a train which picks you up just outside the hotel. Cirque du Soleil show was amazing - definitely worth a visit. We booked through the hotel and the price included the transport. Some people walked there and said it took about 20 minutes. We saw the last show but it will be back next Summer. Went into Salou a couple of times. The beach and sea were lovely. Both very clean. It cost 17 euros for 2 beds and an umbrella. There's also a Mcdonalds and Burger King if you've had enough of the hotel food! We got the train from the hotel which cost 9 euros for 2 adults and 2 kids. We got a taxi back which was only 7 euros! There is a free bus from the hotel at 10, 11 and 12, returning at 4,5 and 6. You have to be quick as a lot of the users don't understand queue's and just push their way on (this is the same for the trains to the park).

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Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Air Conditioning
  • Air Conditioning in public areas
  • ATM
  • Bar
  • Beach Volleyball
  • Buffet Breakfast
  • Buffet Restaurant
  • By the Beach
  • Cafe/ Snack Bar
  • Cots (On Request)
  • Currency Exchange
  • Disabled Friendly
  • Doctors / Medical Centre
  • Entertainment
  • Family Hotel
  • Golf
  • Gym
  • Hairdryer
  • Internet Access
  • Jacuzzi
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Landscaped Gardens
  • Laundry Service
  • Lifts
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Safety Deposit Box
  • Satellite TV
  • Sauna
  • Shops
  • Spa
  • Sunbeds
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Terrace
  • TV Lounge
Click on a beach below for more information