10 Aug 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
Mitsis Rinela Beach is the perfect place to enjoy a wonderful Cretan holiday. You're guaranteed a great time at Hotel Rinela Beach, no matter what kind of holiday you're looking for.

How far is the nearest beach?
The hotel has its own private beach.

Distance from Airport
Chania airport is roughly 159km away and Heraklion's airport is roughly 10.6km.

Rooms
Rinela Beach Hotel has 440 rooms and bungalows, 262 of which have been recently renovated, so you can see it's a sizable complex. All accommodation is tastefully decorated and well equipped, and cleaned regularly with linen and towel changes.

Food & Drink
The main restaurant specialises in Greek and international cuisine and has an open air terrace

Sports & Entertainment
Outdoor swimming pool with sun terrace and sun loungers, as well as 2 floodlit tennis courts

   

TripAdvisor Traveller Rating

Based on 2141 reviews
 

Avoid !!

1 August 2015

Arrived at the hotel 9.30pm to be told no room for us, we was driven 30 min down the road to another hotel, to be dumped outside and told somebody would pick us up 11 in the morning. Got to are...

Arrived at the hotel 9.30pm to be told no room for us, we was driven 30 min down the road to another hotel, to be dumped outside and told somebody would pick us up 11 in the morning. Got to are hotel the next day. Rude staff. No sun beds left all week. Main restaurant was packed. Food was not labelled. People pushing and bumping into you. If you don't get in early don't bother going. Warm drinks. Load blasting music. Greek restaurant nice staff good food worth a visit. Bedrooms very basic, two news channels. woke up to ants all over the floor. Fridge never got cold. Cleaner was great nice lady always polite Emila. Only staff member that tried talking to us out the whole hotel, rest rude could not be bothered. Cant really find a lot good points with this hotel. To be honest I was glad to leave, this is the worse hotel iv stooped in, I asked if I could go back to the other hotel which was a 5 star. Clean , nice staff, good food, beautiful rooms. Mitsis Laguna Resort and Spa 5star excellent.

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Fantastic

29 July 2015

Initially a bit sceptical about going to Crete due to the Euro issue, however I am delighted I went, this is the second time I and my family have been to a Mitsis hotel,we chose it following our stay...

Initially a bit sceptical about going to Crete due to the Euro issue, however I am delighted I went, this is the second time I and my family have been to a Mitsis hotel,we chose it following our stay in another Mitsis hotel in Kos (Norida Beach) last year again another fabulous resort , all I can say is the hotel and staff are probably the best we have ever come across, we have stayed in many all inclusive complexes over the years in various countries The staff, room, pool and beech were excellent food and cleanliness was second to none, I have to especially mention the staff at the pool bar and waiters at the bars of a evening amazing ambassadors for the Mitsis group I just wish I got their names to mention them all. I don't think my wife and daughter will forget Themis he is a young waiter but his engagement and conversation was outstanding and an absolute credit to himself and the company. Will I stay again absolutely, if I can arrange time I hope to be back this year possibly October if not definitely next year. This hotel seemed very popular with the French and Germans not sure if the British give it enough credit but well worth a visit

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NOT A 5 STAR !!

29 July 2015

I try to be as honest as possible when writing my reviews so here goes... Arrived at hotel to a very hot reception no air con Staff rude Got to room which for 2 adults 2 children was small and...

I try to be as honest as possible when writing my reviews so here goes... Arrived at hotel to a very hot reception no air con Staff rude Got to room which for 2 adults 2 children was small and a rusty camp bed for the 4 th bed air con worked fine and was a relief in the heat. Fridge was not cold , TV with a cracked surround but worked had 2 news channels in English. Shower was rubbish and flooded floor in bathroom Main pool area was just a nightmare sun beds everywhere stray dogs roaming around and having a swim stray cats with flees everywhere lots of groups of foreign teenagers loud stereo music by pool Snack bar what a joke. Looked like a bus shelter serving WARM DRINKS !! Soft ice cream that melted or fell off cone. A man stood with a toasty machine making toasties and massive queues and a fridge where you can help yourself to jelly or yogurt if your at the back of hotel in one of the smaller pools it's about a ten min walk to the snack bar and then ten min back in 40 degree heat not good !! Restaurant was like feeding time at the zoo !! First you have to queue to get in the restaurant waiting for up to 20 mins at times with no air con !! Then when you get to a table your boiling hot and sweaty then you go get the food yuk .. Snails, rabbit , liver rice , pasta, salad ...not good food ..no air con staff miserable and rude drinks warm ... Pudding was the only nice food or the bread. Kebab meat is also a nightmare as it's not prepared massive queue to get a bit of meat then you have to wait again for next lot really not organised and if you want a table outside be prepared to wait Breakfast how can you get it wrong ?? Fried eggs , beans with some sort of peppers mixed in mini sausage that looked like what you get in a tin of beans and sausage at home only it tastes like peperami bacon every other day and pancakes that they can only cook 3 at a time so there is always a massive queue for them too We ate in the Chinese once and what a difference sat down chose of menus food was brought to us. Food tasted good staff where happy and nice so much better than main resturant We ate in the Greek taverna and again so much nicer food good staff good all outside so your cooler ,so friendly and the manager here is a lovely helpful man can't do enough for you ! Outside hotel there is a couple of shops but about 10/15 min walk there is more shops we hired a car to get away from the place ... Also no bottled water only tap warm water we had to buy water every day I could go on but I hope this helps anyone looking to book here.

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Not 5 Star

28 July 2015

As the title suggests this is certainly not a 5 star resort. Myself and my husband visited for a weeks stay first week of June. The negative points were: Nowhere near enough sunbeds by the pool or...

As the title suggests this is certainly not a 5 star resort. Myself and my husband visited for a weeks stay first week of June. The negative points were: Nowhere near enough sunbeds by the pool or the beach, guests were reserving beds from early morning because of this. We could not even spend one day on the beach because of this. The whole issue surrounding this hotel and the negative points we picked up on we're due to the hotel not having the facilities to sufficiently serve the amount of guests. This is also evident when having to queue for dinner in the buffet restaurant. During our stay we also had the unpleasant experience of having to queue up one evening before dinner to have wristbands put on to prove we were all inclusive, despite this hotel being advertised as only all inclusive. Not particularly a 5 star experience. The food was average in the buffet restaurant, Chinese not much better, the Taverna was exactly the same food as buffet & wasn't table service, so basically a smaller buffet restaurant. The shop was expensive, would recommend walking onto the high street for the same goods at a fraction of the price. We didn't use the spa, mainly because of the pushy staff. The maids knocked on the room doors to clean, despite a do not disturb sign. Very irritating. The mini bar is stocked to a bare minimum on ALTERNATE days, again not 5 star. A plate of fruit remained in the fridge for 7 days during our stay, not good. Unfortunately the lights in the corridor to our room did not work, we complained twice about this to no avail. It made walking back to the room on an evening and getting into the room a bit of a struggle. We didn't pay for wifi, just used the free wifi in the lobby so can't comment on that. However, the positive aspects were: It is a very clean hotel, The pools are good and the animation team were very good. As we arrived late we were pleasantly surprised that they opened the buffet restaurant for us to eat at 11:30pm. However the 'pasta man' was VERY rude on every occasion we visited the restaurant!! Overall it is NOT worth 5 stars, more likely a 3 star resort and a nice resort for families with little children. This hotel has taken on far too many guests for the facilities and service it can provide.

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Facilities

  • 24 Hour Reception
  • Air Conditioning
  • Air Conditioning in public areas
  • Bar
  • Beach Volleyball
  • Bicycle Rental
  • Breakfast
  • Buffet Breakfast
  • Buffet Restaurant
  • By the Beach
  • Doctors / Medical Centre
  • Entertainment
  • Hairdresser
  • Indoor Swimming Pool
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Kitchen Facilities
  • Laundry Service
  • Pool Bar
  • Reception
  • Restaurant
  • Safety Deposit Box
  • Satellite TV
  • Sport Facilities
  • Sunbathing Terrace
  • Sunbeds
  • Swimming Pool
  • Swimming Pool (Salt Water)
  • Table Tennis
  • Telephone
  • Tennis Court(s)
  • Terrace
  • TV Lounge
  • Water Sports
Click on a beach below for more information