7 Aug 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
This beautiful Resort hotel has a really great location, just minutes away from the heart of Naama Bay on the southern end of Egypt's Sinai Peninsula. It's a popular area thanks to its beautiful beaches and stunning scuba diving spots. It's a great choice for a fun-filled family holiday, with a great selection of bars and restaurants onsite, swimming pools, kids' facilities, a full service spa, and much more.

How far is the nearest beach?
The hotel is located 200m from the sandy beach.

Distance from Airport
The hotel is located 12km from Sharm El Sheikh International Airport.

Rooms
Built in two residential clusters all 356 guest rooms, suites, apartments and studios are equipped and decorated to the highest of standards, each with its own private terrace or balcony offering views of the pool or the stunning surrounding landscapes.

There are also 22 beach hut style bungalows, all of which are very well equipped and tastefully decorated. These comprise of twin rooms and directly face the sea, so the delights of the Red Sea marine life are just a few minutes away. Rooming facilities include air conditioning, bathroom with shower, hairdryer, TV and mini-fridge.

Food & Drink
This hotel offers an array of elegant buffet and speciality restaurants within the resort which means you won’t have to travel far for delicious food and refreshing drinks. The main buffet restaurant Pharaoh, features theme nights inspired by worldwide cuisine, including Oriental and European.

The hotel's All Inclusive programme consists of breakfast (07:00-10:00), lunch (12:30-15:00) and dinner (18:30-22:00, with international theme cuisine), all buffet style, served in the Pharaoh restaurant. Lunch can also be taken at Dolce Vita beach restaurant, with a choice of A la Carte menu (12:30-15:30). During meals local alcoholic & soft drinks by the glass are offered (exclude fresh juices, Turkish coffee, cappuccino & espresso). Also at the disposal of the AI guests, within the dine-around concept, are the two A la Carte restaurants: Chez Pascal (meat & seafood dishes), and Saddle (Mexican menu). Snacks such as hot dogs, sandwiches, pizza, pasta, French fries, etc are available at Chez Pascal between 11:30 & 16:30. Tea & coffee time with homemade cakes is from 16:00-17:00 at Waves bar. Locally produced alcoholic & non-alcoholic drinks like soft & hot drinks,beer, wine, spirits, alcoholic & non-alcoholic cocktails, etc are served from 10:00 till midnight at the resort, the pool bar (10:00-sunset) and the Waves bar (13:00-24:00).

The All Inclusive programme for Beach Bungalow guests includes breakfast (07:00-10:30), lunch (12:30-15:00) and dinner (18:30-22:00), all buffet style, served in the Dolce Vita restaurant. Snacks are available between 12:30 & 16:30 at Dolce Vita; (with charge). There is the traditional oven pizza serving delicious Italian pizza. All Inclusive drinks (as listed above) are served at the beach bar from 09:00 until midnight.

Sports & Entertainment
There is a water park with 4 swimming pools (one of which is heated in the winter), making it the perfect destination for an year round getaway. There is a full spa service (additional charge) and a daily shuttle bus service to the beach for all guests at this hotel. The animation team conduct team activities around the swimming pool, water polo, water gym, soft gym, darts, table tennis and beach volley.

   

TripAdvisor Traveller Rating

Based on 1618 reviews
 

great holiday

30 July 2015

great holiday nice hotel new reception for thomas cook guests big thanks to seyed and ahmed in the antrium restaurant peter our housekeeper kept our room spotless david zoe and the animation...

great holiday nice hotel new reception for thomas cook guests big thanks to seyed and ahmed in the antrium restaurant peter our housekeeper kept our room spotless david zoe and the animation team were very good mohamed looked after us at the slide pool all the staff were great keep up the good work thanks

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A fantastic week!

30 July 2015

I stayed here at the end of June with my sister for a week and it was absolutely amazing! Really enjoyed my stay here would definitely come back, the animation team just topped it all off and were...

I stayed here at the end of June with my sister for a week and it was absolutely amazing! Really enjoyed my stay here would definitely come back, the animation team just topped it all off and were fantastic! Zoe,Chloe,Dan,Annie,Toni and the other guys who I've forgotten there names sorry! lol

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Lovely holiday, many great staff, fab for children!

29 July 2015

Wow what a long review! Feel free to skip if easily bored, but I could have done with a thorough review like this before we travelled so I hope it helps some people. Overall we had a lovely...

Wow what a long review! Feel free to skip if easily bored, but I could have done with a thorough review like this before we travelled so I hope it helps some people. Overall we had a lovely holiday but there were odd bits we didn't enjoy quite so much and I will try to outline it all as fairly as possible below. Our first time in Egypt, we stayed for 2 weeks from 29th June - 13th July and were a family of 6; 2 adults, a 7, a 6 and a 4 year old, plus a 10 month old. Other members of our family had travelled over too including my mother and my grandparents who all shared a room and my sister, her fiance and their 2 year old. Room: We were in a family room number 4249, very close to the Atrium restaurant, Dolce Vita and a quick stroll to the children's waterpark. Having a pushchair with us every day and the Tropicana Pool being only accessible by some sort of stairs, we found we had a long walk to the lift each time we went back and forth to our room or the restaurant. I am not sure, but with the new Premier reception since open, there may now be a shorter walk to the lift? The room itself was lovely and spacious and although designed for a family of 4, it easily fitted in another full size single bed, plus a cot alongside our huge queen size bed. The cot was a bit unsteady and I would suggest these need replacing soon. The beds were all lovely to sleep on, very spacious and changed/made daily. The first night we arrived, the room, particularly the bathroom, was not clean, it looked as if there had been last minute building work going on and was dusty with bits of plaster around the sink and on the floor. We advised reception at around 11pm expecting a cleaner the next day but they pleasingly sent someone almost immediately, who gave the bathroom a thorough clean for us! The bathroom was absolutely lovely and the tiling, shower and mirrors all looked brand new. There were little niggles like the toilet roll holder would not spin so you could not get toilet roll out (a running theme in all toilets), fridge was dirty, the shower light kept on blowing in spite of being replaced and the tissue box chrome cover fell off the first time I touched it, but these did not impact on our enjoyment of the room. There were 2 flat screen tvs, one for us in our section and one for the children which was great, I like to keep up with the news and the children found the Egyptian and Russian kids programmes very entertaining when we were room bound. The television in the children's room miraculously went from being on the desk one day to being attached to the wall the next day, leaving me totally bewildered but it was very funny! The furniture in the room eg drawers, tables, chairs were all very good quality, our only complaint was there was literally one small usable wardrobe and for 6 of us that wasn't near enough, so we lived a lot from suitcases over the 2 weeks. The safe was free of charge and worked perfectly and the extra manual lock on the front door although stiff to turn gave extra peace of mind at night time. Air conditioning worked a treat and was very much needed in 40 degree heat every day. We did have to get our room key card changed twice as it just stopped working, but again a minor inconvenience and quickly fixed at reception. We had patio doors that went out onto a patio area with 2 chairs, a small table and a clothes hanger (god send!). This then opened out onto a lovely large grassy area surrounded by beautiful trees and plants and a children's rocking whale, really beautiful, just a shame about some of the new guests we had a week in who thought they should all commune outside next door and swear and smoke at 5pm. We had to keep the children inside. Really well kept gardens throughout the hotel complex and people working day and night to keep it all looking amazing. Finally our cleaner, the lovely Hany! What a great guy, he left us more than enough towels and water every day and every other day we got a wonderful towel creation that delighted the children as they returned to the room. We had a giant crocodile, a birthday cake tower, an elephant, a love heart and many more. He always called along the hallway to check the room was ok and was helpful when we were locked out! Animation Team/Entertainment: Everyone on here seems really impressed with the animation team. We only spoke with them on a couple of occasions over the two weeks and they were very friendly, but we do like to keep ourselves to ourselves. The evenings at the waves bar largely involved karaoke or bingo which isn't really our thing and with 4 small children we did find it hard to keep them entertained after dinner. Admittedly we didn't go to any of the amphitheatre shows as we often ate late and I do think this would have been family fun and kept the children entertained on some evenings. We did make the half hour kids disco 2 times and the children really enjoyed that - Chocolatte is a new found favourite in our house! We spent some time playing pool, air hockey and table tennis with the children but it did also attract the teens and some random drunks looking too early for the Starlight Disco, so it didn't feel very friendly there for little ones. Perhaps being such a large site, an air conditioned, non-smoking under 10s or 12s play/games area/room could be provided for the evenings, aside from the outdoor play area? Beaches: We decided not to leave the hotel during our stay, with 4 little ones and travelling only 2 weeks after the horror in Tunisia, we found the hotel gave us more than enough during the day to do for a fortnight. We heard very good things about both beaches and the restaurants there included in your all inclusive package and if we return, we would definitely visit both beaches a couple of times. We were gutted not to have gone snorkelling but felt very safe at the hotel and so stayed put. We did not use the kids clubs at all, but saw the Thomas Cook ladies and the children all seemed to be having fun. I would consider using the club if I returned, just so the children could do some extra activities during the day. Would be great if they extended it into the evening perhaps, as the children are quite happy all day in the pools. Food/Restaurants: On here the food reviews are a real mixed bag and I have been surprised by the number of negative comments. My husband and I both found the buffet food in the Atrium good, not always great, but consistently hot, so much choice and always back ups too for fussier eaters. Breakfast would be typical continental croissants, jams, cheeses, meats, cereals etc. Plus there was a selection of cooked breakfast, but please remember you are in Egypt, there is no pork and you have to respect this. They do try their best with beef bacon and chicken or beef sausage but as it did not resemble my usual traditional English I chose not to have any of the cooked breakfast aside from the eggs at the egg station outside. Now this made my morning, a short queue to the egg chef and my first week I had a fresh omelette made each day to my liking and then the whole second week was the pain in the bum who ordered 7 poached eggs (for the whole family) and they were perfect with bloomer toast! Also fantastic, they had coffee machines in the restaurant and they made a great latte or cappuccino, a real extra treat that set me up for the day! The juices were not juice we are used to, more like squash, sweet and watered down, but we got used to it. Lunchtime there was always everyday freshly made pizza and freshly made pasta outside (by the egg station). Great if you couldn't find something you liked inside. Also there was always a selection of salad and dressings plus a lovely guy named Ramdann? on the toasted sandwich maker who looked shocked the first time I asked for 6 toasted cheese sandwiches, but soon got used to my mega orders bless him and was so friendly and accommodating. CHIPS! Mustn't forget the chips that were always there and boy was there a big queue if they ran low. Not the healthiest food staple but they really have perfected the art of chips and I always found myself sneaking a couple! As well as all of this there would be a huge pudding/cake selection, lots of breads and at least 10 pots of hot food that changed each day, eg beef pie, moussaka, chicken dishes, fish, vegetables etc. Drinks were served unless coffee, juices, water etc which you could get yourself. Dinner was again much the same as the lunch layout, pizza, pasta, chips, salad, bread, then at least 10 hot dishes, plus soups and often an extra chef outside with a carvery or bbq grill. If you did not find something you could eat, then I think you were unlucky. We missed gala night both weeks, but it looked lovely with cocktails outside and fancy settings and food wise I think Egyptian night was my favourite at the Atrium, yummy! The children were harder to please and our 4 are NOT fussy but I think the heat, lure of puddings and lack of Mummy's home cooking made them a little fussier. Add to that ice cream each afternoon and tiredness but they enjoyed the fish and chips, salad, veg, pasta, pizza, roast chicken and beef, all the usual. We have to give a very special mention to MABROUK who took such good care of us all from day one of our holiday. He was so friendly, yet professional and a hot with the childen too. He would always give us a wave and find us a big table and a highchair and remembered our drinks orders at lunch and dinner. The children developed a real love of a particular chocolate dessert and he even saved some for them each time, knowing we ate late and it may have run out. He also set 2 birthday tables for us and sang the Egyptian birthday song with drums and other staff, a real treat for my mother and grandfather on their birthdays. What a lovely guy, it was always nice to see him, he worked so hard day and night, yet always had a smile and a high five. He is an asset to the hotel and I would love to see him again. We ate in Dolce Vita which food and service great first week, the second week I don't know what happened but we were there for a 50th birthday, first table in and last one out, but only because we had to wait to wait sooooo long for food. Food was good once it arrived and drinks were kept topped up but wish we had at least been told a bit sooner there was a delay on the food. @Nathans food was fantastic both times, I recommend the steak in both restaurants actually. Service was good too, only complaint is that as it is out side seating, even with about 12 fans going it was too hot to really enjoy the beautiful setting and lovely food. Bukhara Indian restaurant was the best Indian food I have eaten. I had a Tikka Masala and it was not what I was expecting but was just so tasty and after poppadoms, soup, main, sides and naans we were stuffed! I wouldn't bother with the set menu, we chose it and I think we may as well have ordered off the normal menu and it would have worked out roughly the same price, but more choice. This was outside too but think we were lucky it wasn't too humid that evening. Pools: We found a little gem for younger children in the kids Tropicana pool. It is hidden around the back of the wooden stage at the Tropicana pool and is completely shallow with a small waterfall. It was perfect for our little ones and we would set up there every morning. There are only about 16 beds around the pool however and annoyingly we found each day that couples would set up beds around the children's pool. At times, we were the only people there with children, which was just odd as there was a huge pool the other side suitable for everyone. It would be nice if the pool stayed open until around 6pm as we felt rushed away before we were quite ready to leave. The speakers from the animation teams music faced away from the pool so it was little more relaxing and intimate and when some other children came to play in the pool, our children made friends with them quickly which was lovely. I would definitely aim to be at this little pool if I visit again with young children. I did not go into the main Tropicana pool, we only ventured around to the bar a few times for drinks and ice cream. During our first week, we were lucky enough to have a lovely waiter named Khaled who came to our sunbeds around the children's pool and took drinks orders a number of times throughout the day. The second week we didn't know what had hit us when Khaled was moved and the bar staff seemed to forget that the children's pool existed. A trainee came over once and when I asked him for 6 waters he said ok and did not return for an hour. When he came back I asked again and he did the exact same thing! After 2 hours I went around to the bar, complained and asked for the drinks myself (which I needed help carrying as I only have 2 hands). The staff apologised and said they would send the drinks over, I was dubious but they did send them with 2 cocktails as apology. We didn't even see a waiter again around the children's pool in the mornings after that and began taking our own bottled water from the room to the pool each morning. It was a bit of a running theme across the pool bars and waves bar as a whole, that they seemed to offer table/poolside service, but I think only to the good tippers (which we would have been had we got any drinks!) I like to tip after good service, not in the hope of receiving it. We used the 'main pool' near reception once when we couldn't get sunbeds elsewhere, we did not go back again. The sun beds are all cheap plastic (like at the children's waterpark too) whereas around the tropicana they are lovely sturdy, comfy, wooden and metal ones with cushions. We went in the children's pool and there was grit all over the bottom of the pool, evidently walked in from the edges of the pool area, which is all coming away and needs completely redoing. The Tropicana is much better. In the afternoons after lunch we would always head to the kids waterpark which was a real added bonus of the facilities and helped mix up the holiday a bit for the children. They loved it and the rainbow slide is really fantastic for 4-10 year olds, they would have stayed until the sun set if they could have! The floor was bubbling slightly in places which made me trip a couple of times, but nothing major. My biggest complaint is that they shut the waterpark down at the hottest time of the day!!! We would go for lunch around and arrive at the waterpark around 1.30pm for it not to open again until 2.30pm. An hour wasted in my mind and disappointed children sitting around in the heat waiting eagerly to play... please reassess this closure Xperience. Building work: I can gladly say that none of the building work affected my stay whatsoever. Our room was just 6 doors from the work going on for the new reception area and we barely hear a peep. The odd bang here or grinder there but nothing major at all. We were disappointed it was still ongoing when we arrived, as we had a letter stating it would all be finished by 30th June, but all I can say is it could have been so much worse. there was painting of outside floors, but they were cordoned off, signs being put up and the reception area was covered with no access, but these things need doing and the resort is open 24/7 so they have to get this done sometime and I think they handled it pretty well. Our bathroom needed to have the stuck on bits of flung plaster scraped properly off the floors and walls, but I am sure this will be done in time and I personally was glad of a modern bathroom with a great shower. Spa: We booked a full body couples massage with Khaled from the spa on our 3rd day for £30 per person. I didn't bother haggling but perhaps should have. Khaled himself was lovely until we booked and then did not talk to us again until very near the end of the holiday. Now I wish I had and would advise everyone else to, book with Franco. This man is amazing, he would make the effort to properly chat with my husband and I every single day and he never pestered us to buy anything with him. If I had been planning to book anything else it would definitely be with him, he is just such a genuinely nice and friendly guy doing his job and he will take care of you! A word of warning, my Mum had her nails done twice in the spa and they looked awful and fell off after a couple of days... do not have false nails there please! But the massage was fantastic! I had a lovely yet feisty young lady (argh cannot remember her name - scraped back hair, wears headphones when walking around, looks very cool and confident compared to the other women in the spa) she has magic hands and I was in bliss during the whole massage, thank you so much! My husband had Tito, who put up with his ticklish feet and left him feeling totally relaxed. I would say massages, scrubs etc go for it, but not heard such good things about the beauty side like hair, nails etc. Reception: We had a pretty good experience with Reception on the whole. Problems were dealt with swiftly, they could do with smiling a bit more like other staff and it seemed like if there was a queue, they would speak to the non-British first, in spite of us perhaps being closer in the queue. We did not use the wifi, I personally think it should be free nowadays in 4* plus hotels and if it's not I'm not going to waste my money or time on it unless something urgent comes up. I would like to do a special mention to Hanna "What's my name?" who is like the F&B manager and takes bookings for special meals, Egyptian night and occasions. He organised my Mum a beautiful 4 course meal next to @Nathan's on a private outside area for her 50th birthday. He did decorations, music, took food orders and looked after all of us that evening. My grandparents were poorly that evening and he was so accommodating in spite of us booking for them too. The cake he arranged was amazing and personalised with my Mum's name. We paid £20 per adult and £4 per child and I felt it was well worth it. He got special wines for the meal and the rest of the drinks were part of the AI so no hidden costs. Perfect night for my Mum, thanks Hanna. Watch out for him though, he loves to tickle the back of men's ears with anything he can find and he and my husband had a running competition to see who could make who jump! Very entertaining! I was so worried before we went about taking a baby but I needn't have been. Just pack the factor 50+, check it has 5 star UVA rating and I would recommend taking a long sleeved swimsuit for anyone under 5 as you can't buy them out there and we found our younger 2 caught the sun much quicker than our 6 and 7 year old, as did other parents. Bottled water at the hotel was fine for babies as it had low enough sodium and phosphate levels and Lauren was very helpful in finding out any information I needed before travelling via email, so thank you to her too. Well I think that ends my review, anything I can help anyone with please feel free to message me, especially regarding children. I think I might return one day to the hotel because of the great staff, large family room and children's pools. Some of the (British) people we encountered on holiday were a bit rough around the edges and seemed to forget there were children around, so they swore and smoked and were rowdy, even during the day, but then again we met some really lovely people too. I'm tempted to give it one more try and if they have tweaked some of the problems, I would be happy to keep on returning as it has a lot to offer and great weather!!!

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Fabulous

29 July 2015

Best holiday ever. Thoroughly enjoyed by my 70yr old dad and 2 kids 16 & 15. Plenty to do on complex. Staff are awesome and cant do enough for you. The people tryi g to sell you stuff everyday get a...

Best holiday ever. Thoroughly enjoyed by my 70yr old dad and 2 kids 16 & 15. Plenty to do on complex. Staff are awesome and cant do enough for you. The people tryi g to sell you stuff everyday get a bit buggy but leave you alone when you just say No! Dont get involve in conversatikn n they go away. Amgad at waves bar was bar bar tender ever. Entertainment staff are very enthusiastic .. annie and alica are great. Couldnt get better looked after at our pool...seemed to have a secret one as not many people there so it was great being waited on by george and the pool guy mahmood. The majority of brits were placed at other side of complex and had a large pool n bar but it was very full and to be honest we prefered the privacy of our own pool. Other nationalities round our pool were very keen to try communicating which was great...if we'd stayed with brits we'd not have met other people. Overall highly recommended xxx oh and we always felt safe and secure

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Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Aerobics
  • Air Conditioning
  • Air Conditioning in public areas
  • Aqua Park
  • Bar
  • Beach Volleyball
  • Buffet Breakfast
  • Buffet Restaurant
  • By the Beach
  • Cafe/ Snack Bar
  • Currency Exchange
  • Darts
  • Doctors / Medical Centre
  • Entertainment
  • Family Hotel
  • Gym
  • Hairdresser
  • Heated Swimming Pool
  • Horse Riding
  • Internet Access
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Kitchen Facilities
  • Landscaped Gardens
  • Laundry Service
  • Lounge
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Satellite TV
  • Sauna
  • Scuba Diving
  • Spa
  • Sport Facilities
  • Steam Bath
  • Sunbeds
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Tennis Court(s)
  • Terrace
  • TV Lounge
  • Water Sports
Click on a beach below for more information