7 Aug 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
The Hotel Volcan Lanzarote offers holidaymakers a spot of luxury and is built in tradition style. Lanzarote enjoys warm temperatures all year round so whatever season you visit the Hotel Volcan Lanzarote you are guaranteed good weather. With fantastic facilities including 4 swimming pools and 5 on site restaurants, the Hotel Volcan Lanzarote has everything you need and more for a fantastic holiday.

How far is the nearest beach?
This hotel is located 800m from the beach

Distance from Airport
The airport is situated 20Km from the hotel.

Rooms
The rooms of the Hotel Volcán Lanzarote are distributed among 20 typical houses. We have 255 rooms which enjoy magnificent views and are equipped with direct telephone, mini-bar, safety deposit box, air-conditioning, ceiling fan, satellite TV with film channels and pay-per-view, balcony or terrace,the en-suite bathrooms are equipped with a double wash basin, toilet, bidet, magnifying mirror and hairdryer.



The Suites, which have a separate lounge and bedroom, and the Junior Suites also have a separate shower, hydro-massage bath, spacious terraces with the finest views and exclusive features for our guests.

The 48 Club Volcan rooms constitute a new concept of luxury and privacy. They are made up of 3 Junior suites and 7 Suites, decorated and equipped with a complete range of features: aromatherapy bath (extra charge), special pillow and sheet menu, mini hi-fi system all in addition to the standard features and facilities of this luxury 5 star hotel.

Food & Drink
La Florida buffet restaurant with magnificent views over the pool is open for breakfast and dinner with theme buffets and show cooking for guests on Half Board; Four other a la carte restaurants are available including Japanese, Italian and Spanish (open for lunch) as well as a Gourmet restaurant located at the Marina Rubicon; A poolside bar and evening bar are available for drinks.

Sports & Entertainment
There are 3 swimming pools for adults and a children’s pool set within the extensive gardens. Alternatively however for guests that enjoy staying active, they can make use of facilities such as a well equipped gym as well as tennis and squash courts providing many ways to stay in shape. Younger guests are not left out either with a kid's club providing a variety of daily activities and games and a separate pool for them.

   

TripAdvisor Traveller Rating

Based on 2185 reviews
 

Fabulous hotel

29 July 2015

Just returned from a 10 day holiday 16-26 July 2015. We were upgraded to a suite as we had booked a seaview room and none where available, what a bonus, the suite was fantastic. Lagoon pool was great...

Just returned from a 10 day holiday 16-26 July 2015. We were upgraded to a suite as we had booked a seaview room and none where available, what a bonus, the suite was fantastic. Lagoon pool was great to relax around and pool bar provided us with excellent drinks, especially the wild berry motijo. We went HB, the breakfast and evening meals were the best we have had for a long time. Staff were all very polite, professional and helpful. Would definitely return.

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A great family holiday

29 July 2015

A superb 14 night holiday with our youngster at the Volcan. For a large 5 star hotel it was very relaxed and very friendly and was a great place to chill out and enjoy two weeks of blissful sunshine...

A superb 14 night holiday with our youngster at the Volcan. For a large 5 star hotel it was very relaxed and very friendly and was a great place to chill out and enjoy two weeks of blissful sunshine around the pool. The service was excellent and the staff always happy, friendly and helpful and this makes all the difference. At all times Manfred and his team were superb and we would not hesitate to recommend the hotel, and will return.

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Not what we expected.

27 July 2015

To the hotel management. This hotel has a 5 star rating and as such guests expect to be afforded a 5 star service. When this is lacking guests will subsequently be more critical of any deficiencies...

To the hotel management. This hotel has a 5 star rating and as such guests expect to be afforded a 5 star service. When this is lacking guests will subsequently be more critical of any deficiencies they find than perhaps they might be, judging a 3 star hotel for example. Generally, whether in a hotel or on a cruise ship, we have always found that the higher the star rating the better the staff to guest ratio. This usually means that the service provider will cater for the guests wishes but unfortunately this was not the case at your hotel much of the time. Here's what we liked. The rooms were large clean and the beds / mattress very comfortable. as good as any hotel we've stayed in. The air con was a tad noisy but not a big issue. May I suggest you check wall sockets as one of them in our room was very loose - but on the whole the room was a nice place to relax. Good size balcony with usual table and 2 chairs has an outdoor light the timing of which is controlled by the hotel - no on/off switch. Staff were all very nice, no complaints here. As expected maid service daily which included fresh towels. Pool towels available as required form spa area, you exchange used ones for fresh however spa closes at 7p.m. so if you like to stay by the pool later than this you will have to wait until the next day . Location of the hotel beside the marina was as good as it gets in this resort. Within easy walking distance to main part of Playa Blanca and also near to the lovely Papagayo beach - good footwear recommended if you decide to go here. What we disliked. Dining option - you have to inform reception upon check in which time slot you intend to use- either 7-8 pm or 9-10 pm. Restaurant closed between 8-9pm ! I couldn't believe it at first as this is when we would normally choose to eat. Spanish guests like to eat later but other nationalities often choose earlier times to eat.. There was no real explanation as to why the restaurant closed - the hotel has just decided that this is what they want to do and if it didn't suit the guests then that's too bad - not the customer service you expect from 5 star especially when hotel capacity is 580. Long queues in the restaurant especially the cook to order station ( meat / fish ) it was like a bun fight here most nights. No orderly queue and we witnessed young children giving up waiting. Due to people waiting here in large numbers they were inadvertently blocking access to other food dishes nearby and other guests spent a lot of time trying to peer through gaps to read what was on offer. Ultimately the restaurant is too small and not designed to cater for this number of people. the food its self was not bad but a most uncomfortable place to eat. we were half board but ate out most nights a lot of the time. Far too many children for a comfortable stay. We are in our 50's and normally look for adult only hotels. We could have booked the Club Volcan package but weren't bothered about the free drinks/ cakes and with this being a 5 star hotel we mistakenly expected only a smal number of children but we're really shocked by the sheer number. Our fault for booking of course, but to couples of our age can I tell you out of 580 guests when hotel is full, and it was more or less, I reckon there must have been in excess of 150 children, so be advised. Also many of the kids were very young and when in the restaurant they could be found crying, shouting, banging cutlery on plates and running around the tables. The whole place was a stressful environment to be in. Pool areas still have big problems people going down early, leaving towels on chosen sunbeds and then disappearing till much later. Management occasionally got tough but these times were few and far between despite official policy being no reserving beds before 9a.m. This led to people wandering round and round trying to find a free bed passing by loads of unused preselected ones.. One option would be for guests to remove towels from the sunbeds themselves however most people come on holiday to relax not to risk arguments. Having a early flight back home we left the restaurant at 7.30 a.m and noticed a man placing 4 towels on his preferred beds- this done he went back into the hotel and probably back to bed! hotel management really must get on top of this situation The only area around the pools to hear any music is at the pool bar at the main pool, the music is not piped anywhere else at all. No atmosphere at all, one couple passed us one day and I over heard him say to his wife " I can't sit around here. it's too depressing." When we checked in we were told that the fridge in the room had 2 small bottles of water in it and we could fill it with whatever we decided to buy at the supermarket. We thought this was a bit strange as usually hotels don't allow you to " self-cater" however we soon found out the reason for this . Main pool bar only opens for drinks / food at 11a.m. and the upper pool doesn't start until 1p.m. Sunbed tables that are close to the pools have buzzers placed on them but there is rarely more than 1 waiter on duty which means a long wait. You can go into the pool bar to get served yourself or, as most people seemed to do, bring your own drinks from the aforementioned fridge. At night the adult entertainment centred around the waterfall/ fun pub area. ( What fun ? ) Again there was only one waiter offering service - the poor man was always rushing around- as a result not many guests waited around here. A near by hotel called The Hesperia Dorada Playa, 4 star hotel had tons of life, vitality entertainment. We walked into their grounds one evening and found about 200 guests enjoying a professional show. There were 4 waiters this area and another 2 inside serving at the bar On reflection our hotel lacked an element of fun and laughter. it was dead by 11.30pm and we rarely spent much time here in the evening. Ultimately we found it a bit boring. I could go on but if your reading this you'll get the jist i think. We've stayed at a number of 3 star hotels that would wipe the floor with this place... Sorry.

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Perfect week at a perfect hotel

27 July 2015

Just back from a fantastic stay at The Hotel Volcan, we stayed at the club part of this hotel which is just that little bit more special. From the moment we walked into the hotel at the staff were...

Just back from a fantastic stay at The Hotel Volcan, we stayed at the club part of this hotel which is just that little bit more special. From the moment we walked into the hotel at the staff were friendly and willing to help, we were personally taken to our room while the bell boy brought our luggage. The room was lovely and clean, well presented and well maintained. There were so many extra special items in the room as well which made our stay that little bit nicer. The club area of the hotel comes with its own benefits like private pool area with Bali beds, loads of sun beds two jacuzzis and pool side bar and and so much more. We stayed half broad as we find it easier and we found there was plenty of selection, unlike some of the comments posted. I would like to thank Frans the grill chef for everything he cooked for me while we were there, perfect. Even though we didn't use much of the area of the hotel outside of the club, but what we did and when walking around we could see this was of a very high standard. All in all great hotel, great staff and a fantastic time was had. Thank you to The Hotel Volcan

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Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Aerobics
  • Air Conditioning
  • Babysitting
  • Bar
  • Bath
  • Bicycle Rental
  • Buffet Breakfast
  • Buffet Restaurant
  • By the Beach
  • Cots (On Request)
  • Currency Exchange
  • Disabled Friendly
  • Doctors / Medical Centre
  • Entertainment
  • Golf
  • Gym
  • Hairdresser
  • Hairdryer
  • Internet Access
  • Jacuzzi
  • Kids Club
  • Kids Pool
  • Landscaped Gardens
  • Laundry Service
  • Lifts
  • Lounge
  • Luggage Storage
  • Minibar
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Satellite TV
  • Sauna
  • Shops
  • Shower
  • Spa
  • Squash
  • Sunbeds
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Tennis Court(s)
  • Terrace
  • Turkish Bath
  • Water Sports
  • Whirlpool
Click on a beach below for more information