Sur Menorca 3 ouf of 5
Punta Prima, Menorca

What can I say, we had a great week! We had one of the 2 bedroom apartments out of the hotel which suited us great, plenty of space, cleaned every day. Found the food to be very good, plenty of choice and never went hungry. Great service, staff very helpful and on top of everything. The coastal walk into Punta Prima is lovely, took about 30 mins. The biggest problem, as usual, was the sunbed crew, out early, grab the sunbeds, disappear until who knows when. It's a pity as there is loads of space and sunbeds. I was up early one morning and there were people putting towels on the umbrellas to save the spot!!! We found a piece of Heaven up by the kiddies pool, just great!!

We went to this hotel with another couple and on arrival at the reception desk we got upgraded to an appartment with living room kitchen and bathroom downstairs, bedroom and bathroom upstairs also upstairs there was a large balcony with sunbeds. We were all inclusive and found the food very good plenty choice. The entertainment was not too bad and the Kids Club was quite good. There is not much to do and the nearest shop was a good 10 minute walk, there is a curtsey bus from the front of the hotel and also the public buses stopped at the hotel which was very handy. This hotel is not for teenagers and party goers as it is situated all on its own but we loved it as we just wanted a relaxing quiet and peaceful holiday.

6 of us stayed here all inclusive in September. We all had separate rooms and it was the second consecutive year we had been here and was certainly a lot busier than before. Previously we had been accommodated fairly close to one another. This year we were spread throughout the hotel and the locations weren't great. One over the restaurant, so woken by people queuing to get in for breakfast very early in the morning and another tucked in the corner with a really small balcony. The staff on reception were excellent, although the restaurant staff were again quite miserable and only a few managed a smile. This might have had something to do with the hotel being full of French tourists, who were quite rude at times and took plates and plates of food and ended up wasting a large proportion of it. I remember one particular night when there were prawns available and certain French holiday makers took plates and plates of them, leaving very few for the remaining guests!! Saying that though the food was a lot better than when we stayed last year. The entertainment was quite good in particular the Freddie Mercury/Queen tribute act, but when there was a good act on we could never find anywhere to sit so ended up perched by a wall. Most nights though we walked into Punta Prima and ended up having a drink in the bars and restaurants there. On the day we left the hotel occupancy went down from over 400 to just over 100 and they were preparing to close the hotel early in anticipation of the building work for the water park next to the hotel about to start. You would hope that the hotel would take the opportunity to refurbish the rooms and communal space as well as it’s all now looking and feeling a bit tired. It will be interesting to see what effect the water park has on the hotel as from the drawings/video it would seem that they are trying to go a little more up market with the water park. I just hope that they can pull it off and it’s not to the detriment of the loyal custom base they have built up in the past.

This is the fourth we've visited as a family in recent years, as per usual we really enjoyed our time at the Sur Menorca and in Menorca -we visited this hotel during low season (May 2013) and we weren't disappointed. It's a three star hotel; the size and the facilities of the rooms are the only things that can stop it being a four star, so don't be alarmed when there's not a jacuzzi and a bottle of champagne to greet you upon arrival. As usual, Paqui, Ana, Natalia and all the staff at reception, in the restaurant, the cleaners, bus driver and lifeguards were exceptional and are one of the high-points of this hotel -they recognise us from previous visits and make you feel welcome every time, they even listen to your experiences and stories and share their own (their English is excellent) and always greet you with a smile. The pool and its facilities are lacking for a hotel of its size although the main swimming pool is very clean and is well-overlooked by a lifeguard. It's quite often a challenge to get a sunbed right by the water's edge, although those looking for a more peaceful setting to soak up the sun may be content with the grassy area down from the pool area. The playground is nice and there is a pleasant paddling pool in the park for those wanting to escape the quiet music around the main pool. The bar and its staff is excellent; free drinks served all day (most of which are very satisfying) although the coffee isn't very nice -for just 1 euro you could treat yourself with a nicer coffee. Staff (Jose and all the others) are very helpful and kind and recognise some of the nicer and more genuine guests as those who they treat with equal respect. However, ice creams/slushes are not included in the all-inclusive deal although ice creams are provided in the restaurant for even the most impatient and greedy guests (A.K.A. the overweight Brits). One of the highlights of the Sur Menorca's hotel is the buffet restaurant -a combination of locally-sourced Spanish and Mediterranean cuisine as well as classic international favourites. While this hotel doesn't serve a full English fry-up breakfast the continental-style pastries and fruit are well worth a taste. The crespells (Catalan shortbread with fig jam) were delicious. A brilliant selection available at lunch (although after a massive breakfast I couldn't see how anyone could be hungry by noon) and this variety is reflected at dinner, with locally-sourced produce and firm classics -the Menorcan-style grilled fish fried in garlic was to die for as well as the potatoes and all the meats, soups and vegetables on offer. Desserts were not that exciting, mostly identical although they were nice enough. The hard-working cleaners made the bed and cleaned the rooms EVERY DAY and always had smiles and were content with hearing a few words in Spanish every time we walked past them in the corridors. Lifeguard was hard-working and the maintenance men were excellent when needed. The hotel is in a quiet location just a mile away from the small resort and beach of Punta Prima and just half a mile away from the picturesque fishing village of Biniancolla with its white-washed villas and harbour filled with fishing boats. There are great walks in every direction and of every distance and difficulty. The area also boasts the best the Menorcan countryside has to offer. Great holiday and we would return, although the construction of the new waterpark could potentially spoil this little gem of a hotel. All in all, loved every minute of it!