10 Aug 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
The Club Hotel Sur Menorca is spread over an area of 40.000 m2, right in the heart of Cala Biniancolla, 200 metres from the cala (cove). Its large gardens and balconies, swimming pools, tennis and volleyball courts and modern children's playground make Club Hotel Sur Menorca.

How far is the nearest beach?
The Club Hotel Sur Menorca is 800m from beautiful Punta Prima beach.

Distance from Airport
The airport is situated 12Km from the hotel.

Rooms
Club Hotel Sur Menorca has 230 rooms, of which 206 are double, 6 are suites with lounge and 18 are singles. Private balcony with a total or partial sea view;
Telephone
Satellite TV
Private bathroom with shower and toilet
Air conditioning
Safe deposit box
Baby cots are free of charge and available upon request

Food & Drink
Eating and Drinking
Breakfast, lunch and dinner are served buffet service in the main (air conditioned) restaurant, which also features regular show cooking. There is also an open air restaurant, La Pergola, which overlooks the pool. Both restaurants feature special menus for children and those with special dietary needs. The hotel features an additional snack bar and a cocktail bar.
All Inclusive Food and Drinks
If you choose to go all inclusive, the programme consists of breakfast (08:00-10:30), lunch (13:00-15:00) and dinner (19:00-21:30), all buffet style, served in the main restaurant. During meals soft drinks, beer, water and wine are offered. Snacks such as sandwiches and pastries are available at the snack pool bar between 11:00 & 23:00. Tea time with cookies is at 17:00. Locally produced alcoholic and non-alcoholic drinks like water, wine, refreshments, soft drinks, beer, spirits, etc are served at the open bar from 11:00-23:00 (except during meal times).

Sports & Entertainment
An ideal family holiday resort. The Mediterranean Sea and the entertainment are the icing on the cake. A complimentary bus runs to and from Punta Prima beach regularly.
Things to do
Beach nearby (regular shuttle service)
Pretty gardens and terrace
Adults' and children's pools
Tennis and volley court
Games and entertainment
Video games
Archery
Football
Beach volleyball
Mini-disco daily (day and evening)
Professional shows three times weekly

Hotel Facilities
24 hour reception
Currency exchange
Postal service
Laundry service
Major credit cards accepted

   

TripAdvisor Traveller Rating

Based on 1119 reviews
 

Rubbish hotel

2 August 2015

The minute we stepped of the bus we knew this holiday was going to be a disaster. Our room wasn't ready hotel reception was dirty, when we eventually got our room it was inadequate for our...

The minute we stepped of the bus we knew this holiday was going to be a disaster. Our room wasn't ready hotel reception was dirty, when we eventually got our room it was inadequate for our needs,couldn't unpack our cases as their was only three very small drawers in the wardrobe which doors were broken and only 19 coat hangers, we had our grandchildren with us and had four case's so no way was their space for us all,room was far too small for us and can not comfortably fit two adult's and two small children, this was meant to be a family room,bathroom tiny.Pool bar most of the time had one member of staff and seemed to be ques most of the day and one barman was always very rude.bar and pool area really scruffy chewing gum all over the place,sun loungers filthy old and most broken.the whole place was grubby.our water went off so couldn't get a shower on the night time came on later on that night but was off again next morning,wasn't offered any water and had to go buy water to wash and brush our teeth, staff at reception wernt helpful at all.Snacks we're served across the water park not worth queing for that's if their was enough to go round,served from one hatch for half an hour three times a day.Water park not near ready for use every where is bare cement and that includes the pools which have a green slime all the way around them.steps are not even fixed down just plonked in place and are not even cut to size.tables left covered in dirty plate's and rubbish, height restrictions are ignored allowing the smallest of kids on the biggest slides,my grandson is only seven years old and whilst over in the water park with the kids club they allowed him on the kamakazi slide which is the biggest in the park, some one is going to be hurt in this park.I could go on and on this hotel is worse than faulty towers, We were moved from this hotel and that took a week before first choice found us some where else and although we paid £3,300.00 for our holiday we still had to pay another £950.00.Before we moved my husband found cannabis growing in pots on the complex.I would advise any body not to book the sur menorca this has been the worst holiday experience we have had and won't be using first choice holidays again

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11 nights of Averageness

2 August 2015

Air con free Water park free & pretty good hotel guests only from 10-11, so u get a chance to get a good spot & use the slides without queues..its sea water though so very salty 'ouch my eyes' Hotel...

Air con free Water park free & pretty good hotel guests only from 10-11, so u get a chance to get a good spot & use the slides without queues..its sea water though so very salty 'ouch my eyes' Hotel pool absolutely rammed so be prepared to receive several kicks & balls to the head Safe €3 a night which is a Liberty considering your all inclusive Bottled water €1, Despite being all inc Food mediocre Lack of sunbeds If your a smoker you have to Travel half hour on bus to buy them as not sold on site Wifi not working for 1st couple days only available in lobby, if you want it in room it's €20 per week (however it's limited to 1 device) Shower not draining away properly, fixed upon request...sink blocked Small room for family of four *all 1 room* Hotel foyer lounge smells a bit sweaty Noisy of a night time with people returning from bar, walls are thin Entertainment was average, & unless you get there early all seats will be taken & view will be obscured by the pirate ship They have too many guests for the amount of facilities available. Kids club isn't run by reps thus making it bang average House wine is putrid No space in wardrobes/drawers for family of 4 We saw more than 1 cockroach in the dining room Ice creams only available at meal times unless you pay for em San Miguel on tap, sangria was ok Beach was ok, sunbeds €15 a pair free bus every hour takes you there. Reps newish & were a bit clueless No skysports in the TV room so had to go to local bar to watch the football Some nights entertainment was literally bingo which you had to pay for Would I got back? After paying 3k for the holiday you honestly wouldn't tempt me back with a 50% discount Cut foot on a chipped mug on patio Man broke leg in water park

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I won't go back

2 August 2015

Spent the week here with my two sons, 15&12. This was a last minute change as we were going to Tunisa. Initially we were given a room that was practically in a basement with one double bed and a...

Spent the week here with my two sons, 15&12. This was a last minute change as we were going to Tunisa. Initially we were given a room that was practically in a basement with one double bed and a sofa bed. Sofa bed was too short for my 15yr old so I had to share the double bed with him, not appropriate. It took two days for staff to change our room to a suitable one with twin beds. The reps really were not interested. The food really was poor, no great choice and repetitive. It wasn't what I thought all inclusive should be. Having to pay for icecreams and evening snacks at watermark. As a single parent I was constantly saying no. Snacks were only for half an hour at a time, once in morning, afternoon and night and were awful. The water park was not great. Salt water and not many slides to choose from, and hardly any shade. Tho hotel pool was too small for the amount of children, there was hardly space to stand, nevermind Swim! The beach was lovely though. Although the courtesy bus was only once an hour so keep checking the time. I would recommend doing a trip called 'fun in the sun'. Booked through reps, but you go independently. It's a speed boat trip where you stop off at quiet coves and snorkel, swim and jump off rocks. Was an excellent trip and if you have kids they let them steer the boat when out at sea. The hotel was clean and the staff tried hard, but I don't think they could cope with the transition to a family hotel.

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The good, the bad, the ugly

1 August 2015

We booked a weeks all inclusive at the Sur Menorca for 2 adults and 2 kids aged 5 and 6. After having to change from our 4* Tunisia holiday. We flew out on 24th July and had a 30 min transfer from...

We booked a weeks all inclusive at the Sur Menorca for 2 adults and 2 kids aged 5 and 6. After having to change from our 4* Tunisia holiday. We flew out on 24th July and had a 30 min transfer from the airport. We arrived at around 12.30 in the afternoon and our room wasn't ready, so we were given our bands and told we can leave our luggage in a room around the corner where the reps are situated. They said the room was safe and the door is always closed, but when we returned from lunch, the door was wide open, the reps had gone and our luggage was in full view, nothing was taken, but worth being careful with your valuables. The food was average with some good days and some not so good, there was a kids section with their own lower level counter to serve themselves but the choice was limited, serving chips and pasta both lunch and dinner times. We would have liked a little more veg options. It also got very busy, with only 2 drinks machines and lots of hustle and bustle. Not the location for a nice sit down meal. There is also an adult only section too. But we didn't use it. Breakfasts were ok, not keen on there being chips available. Food at all meal times was only warm. There was also plenty of fresh fruit. Snacks were provided during the day at the water park, but these were very poor and at times cold. Ice Cream was a paid for extra. Our room was basic, with A/C, which if you take the key off the fob, you can leave running all day if you wish. Room was clean and tidy, the cleaner was in everyday to clean and make the beds. The towel for the floor was very small and after a couple of people had showered, was soaked through which then made all the floors very slippery. The shower itself was funny! It was way too small and reminded me of the ones you get in a static caravan! Now, I'm not a really tall guy or over weight to any extent, but at 5'11 and 13.5 stones and I couldn't even bend over to wash my legs and feet. As soon as you moved, you would hit the temperature/pressure leaver and either get a cold or hot blast. We did see a few people complaining to the reps about it. Not sure what the outcome was. There were no bunk beds for the kids. All they got was a small sofa bed. We spoke to the reps about it as we felt it wasn't suitable and they told us they had received many complaints about them, but according to the hotel, when laid out flat it was the standard size double beds that Spanish people have - the Spanish folk must be tiny.... Our bed was ok, just 2 singles pushed together and I slept well all week. Only thing that disturbed me was the inconsiderate people and kids who were very loud coming down the corridor past midnight shouting and banging. The hotel pool area was always busy, with a distinct lack shade other than the seating area by the bar. Also it was near on impossible to get a lounger unless you were up at the crack of dawn. Pool it self was clean and my kids enjoyed it. I took my kids to the kids club on one morning for an exciting program, or so we thought! Opening at 10.30, the 2 ladies running it were were unmotivated to really get involved and all that was planned was colouring in a picture. Was the only time we went as my kids didn't enjoy it. The evening entertainment over at the water park, was really hit and miss. If you like to watch the animation team trying to act out and lip-sink to Grease go for it, but we left half way through as it was really woeful. Another night, they were giving a flavour of Spain in dance, which was very poor and again left early. The best entertainment was the outsourced cabaret acts and we really enjoyed the live music provided by the boy band singing covers of boy bands. Other than them, there rest were poor. What made our holiday was the water park. We were worried when we went in as my youngest likes to go on the 'big slides' and he was too young and too short. But it quickly became apparent that the staff never enforced this rule and the 1.20 meter mark was never checked. So both my kids could ride all the slides with their armbands on. Pool was salt water which took some time to get to used too. The life guards were plentiful so always felt safe. The floor of the splash pools were very abrasive and I suffered cuts to my elbows and back. The real disappointing thing was the lack of shade provided. But my kids had a great time and want to go back. All the staff were really friendly and willing to help. There is a free shuttle bus to the local beach which is a 15/20 minute walkaway and a road train which goes around on a loop to the other beach areas. We paid to go on the First Choice excursion which was a boat trip themed on pirates. Not worth the money in my opinion. Also 1.5 hours on a bus. We also wanted to go kayaking and thought it was expensive. We took the road train to Binibequer and rented them ourselves at the beach for 12 Euros each for an hour. Without the waterpark, it would have been a terrible holiday. But it really made it for us. But we were told it was a 3+ hotel and it is defiantly not, a 3* at the very most. We had to pay another £350 to go here and don't feel that it was worth the extra money.

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Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Aerobics
  • Air Conditioning in public areas
  • Archery
  • Badminton
  • Bar
  • Basketball
  • Bath
  • Beach Volleyball
  • Bicycle Rental
  • Breakfast
  • Buffet Breakfast
  • Buffet Restaurant
  • By the Beach
  • Cafe/ Snack Bar
  • Cots (On Request)
  • Currency Exchange
  • Darts
  • Disabled Friendly
  • Doctors / Medical Centre
  • Entertainment
  • Family Hotel
  • Football
  • Golf
  • Gym
  • Hairdryer
  • High Chairs
  • Internet Access
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Landscaped Gardens
  • Laundry Service
  • Library
  • Lifts
  • Lounge
  • Luggage Storage
  • Mini Golf
  • Mini Market
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Rifle Shooting
  • Romantic
  • Room Service
  • Safety Deposit Box
  • Satellite TV
  • Shops
  • Shower
  • Sport Facilities
  • Sunbathing Terrace
  • Sunbeds
  • Supermarket
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Tennis Court(s)
  • Terrace
  • TV Lounge
Click on a beach below for more information