4 Sep 2015

2 0 0 1

Your Party (age on return date)

(2-14yrs)
(0-23mths)
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Overview
The Club Hotel Sur Menorca is spread over an area of 40.000 m2, right in the heart of Cala Biniancolla, 200 metres from the cala (cove). Its large gardens and balconies, swimming pools, tennis and volleyball courts and modern children's playground make Club Hotel Sur Menorca.

How far is the nearest beach?
The Club Hotel Sur Menorca is 800m from beautiful Punta Prima beach.

Distance from Airport
The airport is situated 12Km from the hotel.

Rooms
Club Hotel Sur Menorca has 230 rooms, of which 206 are double, 6 are suites with lounge and 18 are singles. Private balcony with a total or partial sea view;
Telephone
Satellite TV
Private bathroom with shower and toilet
Air conditioning
Safe deposit box
Baby cots are free of charge and available upon request

Food & Drink
Eating and Drinking
Breakfast, lunch and dinner are served buffet service in the main (air conditioned) restaurant, which also features regular show cooking. There is also an open air restaurant, La Pergola, which overlooks the pool. Both restaurants feature special menus for children and those with special dietary needs. The hotel features an additional snack bar and a cocktail bar.
All Inclusive Food and Drinks
If you choose to go all inclusive, the programme consists of breakfast (08:00-10:30), lunch (13:00-15:00) and dinner (19:00-21:30), all buffet style, served in the main restaurant. During meals soft drinks, beer, water and wine are offered. Snacks such as sandwiches and pastries are available at the snack pool bar between 11:00 & 23:00. Tea time with cookies is at 17:00. Locally produced alcoholic and non-alcoholic drinks like water, wine, refreshments, soft drinks, beer, spirits, etc are served at the open bar from 11:00-23:00 (except during meal times).

Sports & Entertainment
An ideal family holiday resort. The Mediterranean Sea and the entertainment are the icing on the cake. A complimentary bus runs to and from Punta Prima beach regularly.
Things to do
Beach nearby (regular shuttle service)
Pretty gardens and terrace
Adults' and children's pools
Tennis and volley court
Games and entertainment
Video games
Archery
Football
Beach volleyball
Mini-disco daily (day and evening)
Professional shows three times weekly

Hotel Facilities
24 hour reception
Currency exchange
Postal service
Laundry service
Major credit cards accepted

   

TripAdvisor Traveller Rating

Based on 1170 reviews
 

Enjoyable family holiday.

27 August 2015

We have just returned from a 11 night stay with a 13 and 12yr old. We arrived at 11am and the room was ready. We had a 2 bedroom bungalow which was plenty big enough. Cleaned daily by the maids and...

We have just returned from a 11 night stay with a 13 and 12yr old. We arrived at 11am and the room was ready. We had a 2 bedroom bungalow which was plenty big enough. Cleaned daily by the maids and towels changed as well. Food was lovely always plenty to choose from fruit and salads lovely and fresh. We spent most of our time at the waterpark which both kids and adults enjoyed but you do need to get there early for the sunbeds and watch the adults that send their kids to the front so they can run in and get the beds with the parasoles. Only dissappointment was the entertainment being so far away from the audience and the reps only miming to the songs. We never had to wait for drinks. Overall a relaxing, lovely holiday.

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Not the best hotel i've ever stayed in!!

27 August 2015

This was not the hotel we booked. We was put here by tomson as they are no longer using the one we booked. We looked at reviews and decided it looked ok and the splash park seemed good aswell...

This was not the hotel we booked. We was put here by tomson as they are no longer using the one we booked. We looked at reviews and decided it looked ok and the splash park seemed good aswell. Tomson said we had to book two rooms as there was 5 of us and the rooms did not sleep that many. Therefore it was requested that the apartments were put together. When we arrived the rooms were as far apart as possible, which was very annoying!! We was given a bungalow which slept 4 and a apartment that slept 6. The bunglow looked in decent condition was clean and looked refurbished. However we all decided to stay in the apartment as we wanted to be together and we could. We used the bungalow to store stuff and use the facilites as it was closer to the main hotel. The apartments are NOT even a 1 star let alone 3. They are disgusting!!!! They are dated, dangerous and tatty. We heard many other complaints about the apartments having mould, ants nests ect. Our apartment was full of rust, there was live wires hanging in the kithen the wooden shutters were rusted and disgusting. The balcony was half tiled and the balcony doors only had a single pane of glass with is very dangerous. This a side we decided to just get on with it and try and enjoy our holiday... untill one night the hotel decided to give our room key out to other guests!!!! We was standing talking to another family when we saw people trying to get in our room. We thought they had got the wrong room and left it, untill they got in!!! This is a massive security risk and if we did not see them we could have walked in on them asleep in our room and vice versa! Because this was the bungalow and only had inflatables and pool toys, it would have seemed empty even though we did use this room for the toilet and showering. They could have walk in on us in the shower. The hotel managment just said sorry and "it doesn't happen frequently" after telking as the rooms were "perfectly safe" This means it has and does happen!!!! We then decided to complain about the state of the rooms ect as this incident tipped us over the edge. The hotel manager admitted to us the apartments were not in a fit state and needed to be refurbished. The hotel does not state that its only the main hotel that has been refurbished which they clearly need to state as people including us were expecting refurbished rooms. The food was Ok. It was edible. Never had a hot dinner though. Was all luke warm or cold. On a few occasions the turkey and chicken was raw in the middle!!! I stayed away from meats and ate pasta and chips most days as I didn't fancy food poisioing. The staff did work very very hard! One member of staff always had a smile on his face, he was very friendly and spoke to everyone! The wifi was okay, not the best you had to keep reconnecting it but it worked, a few days it did go down but the hotel quickly fix it and it was fine. The free wifi was also okay. The splash park was also ok. You had to que for a sunbed early as people would run for them and send their children to run for them. You can tell it was rushed and half finished so it was open for the season. It will probably be better next year when they don't use salt water and tile the pool floors. Many people kept cutting themselves on the slides, they are not the best built but were okay. The splash park is open to the public after 11 but we see many paying people arriving before that. The bar staff in the park also worked very hard and were friendly. The evening entertainment was in the splash park the animation team didn't put on the best shows compared to other animation teams and hotels we have been too. Some outside entertaintment we did enjoy. Some nights we went out depending on who was doing the entertainment. We used the bus that stopped at the hotel to mahon 1.70€ per person which was good. The tain that went to punta prima was fun and there was a free bus to punta prima beach every hour. There isn't much going on around the hotel the next shop other than in the hotel is punta prima a 15 min hilly walk. Overall we did enjoy our holiday. It was a shame the room we was put in was so bad as I know the hotel its self the rooms were refurbished and being in there we may have had a different experience. I would not stay here again as there are better places to stay for a fraction of the price as this hotel is way over priced for what it is. Needs a lot of improvement.

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Good family holiday

27 August 2015

We are a family of 6, two adults and three kids from 18m to 15 years. We booked two rooms and have been here for nearly two weeks, we go home tomorrow. 20 minutes from the airport and a warm welcome...

We are a family of 6, two adults and three kids from 18m to 15 years. We booked two rooms and have been here for nearly two weeks, we go home tomorrow. 20 minutes from the airport and a warm welcome on arrival. At first we were given two rooms on the very ground floor of the eastern wing, they weren't nice, smelt damp and really were not up to scratch. We asked to be moved and the reception staff were really good and moved us two days later to the top floor facing the sea, much better rooms and a great view. The rooms are small and basic but comfortable and as many people have said before me the showers are small, however being a big guy I can shower comfortably. The maids do a great job at keeping the place clean and tidy and the restaurant staff are really nice. The food is ok, plenty of fresh salad and a range of cooked food. This is a three star so we were not expecting haute cuisine. The ents team are a waste of space and could be so much better, they haven't tried to engage us or our kids at all, and the evening entertainment is really carp, that is except the mini disco that all the young kids enjoy. The bar staff are efficient but not overly friendly. Don't expect much from the first choice reps as they are wetter than my shorts after a swim. You do need to bring your own towels unlike other AI places we have been to. You will need to bring money if you want to eat at the water park, buy ice creams or get big bottles of water. The water park is good, although the salt water takes a bit of getting used to, there are also plenty of sun beds and a fair bit of shade if you want it, but we also bought a cheap parasol. The beach in punta prima is nice and the beach at binnabecker is really nice but you will need to get the little road train for that. It is worth hiring a car for a couple of days and getting out to see the island which is lovely. We have had a good time here and are now ready to go home.

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Good hotel, but would have been boring without the waterpark

27 August 2015

If you want peace and quiet speak no more. The nearest town is 15 mins walk away, and the capital of Mahon 30 min drive. The small buffet is okay, but slightly lacking in choice. Though how salad...

If you want peace and quiet speak no more. The nearest town is 15 mins walk away, and the capital of Mahon 30 min drive. The small buffet is okay, but slightly lacking in choice. Though how salad covered in strawberry yoghurt tastes right, I still cannot work out. The pool is a decent size, but gets packed quickly, though with free, and an hour early entrance for the hotel guests, you have plenty of time to ride the shoots in the hotel's waterpark. Be warned the water in the park is salt water. The rides are great, and even my 9 year old brother was able to ride them all. Including the Kamikaze. Hotel decor good, service good, entertainment good, waterpark excellent!

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Facilities

  • 24 Hour Reception
  • A la Carte Restaurant
  • Aerobics
  • Air Conditioning in public areas
  • Archery
  • Badminton
  • Bar
  • Basketball
  • Bath
  • Beach Volleyball
  • Bicycle Rental
  • Breakfast
  • Buffet Breakfast
  • Buffet Restaurant
  • By the Beach
  • Cafe/ Snack Bar
  • Cots (On Request)
  • Currency Exchange
  • Darts
  • Disabled Friendly
  • Doctors / Medical Centre
  • Entertainment
  • Family Hotel
  • Football
  • Golf
  • Gym
  • Hairdryer
  • High Chairs
  • Internet Access
  • Kids Club
  • Kids Playground
  • Kids Pool
  • Landscaped Gardens
  • Laundry Service
  • Library
  • Lifts
  • Lounge
  • Luggage Storage
  • Mini Golf
  • Mini Market
  • Pool Bar
  • Pool/Billiard Table
  • Reception
  • Restaurant
  • Rifle Shooting
  • Romantic
  • Room Service
  • Safety Deposit Box
  • Satellite TV
  • Shops
  • Shower
  • Sport Facilities
  • Sunbathing Terrace
  • Sunbeds
  • Supermarket
  • Swimming Pool
  • Table Tennis
  • Telephone
  • Tennis Court(s)
  • Terrace
  • TV Lounge
Click on a beach below for more information