For the latest guidance and travel updates, see our COVID-19 travel info page .

Terms and Conditions for bookings made before 1st November 2021

1. This promotion is offered by On the Beach Limited, whose registered office is 5 Adair Street, Manchester, M1 2NQ (“On the Beach” or “OTB”). By participating in the promotion, customers shall be deemed to have read and accepted these terms and conditions.

2. All passengers aged 5 and over named on a Qualifying Booking (as defined below) who are resident in the UK will be eligible to receive free COVID-19 test as described in paragraph 4, provided the lead passenger does not have an excluded postcode*.

* The Testing Supplier (as defined below) is unable to deliver tests to the following postcodes: Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3): Scilly Isles (all beginning TR).

3. ‘Qualifying Booking’ means a booking made which meets all of the following requirements:

a) Order must be for a package holiday that includes flights to one of the following destinations: Spain (including the Canary Islands and the Balearic Islands): Cyprus: Greece (including Greek islands);

b) Order must be placed between 00:01 GMT on 1 October 2021 and 23:59 on 31 October 2021;

c) Departure must be no later than 31 October 2022;

d) Order must be placed at least 10 days before departure, to enable the tests to be sent to the passengers in plenty of time prior to departure; and

e) Order must be fully paid and remain active.

What is included and excluded?
4. On behalf of each passenger, On the Beach will pay an authorised provider of COVID-19 travel tests to supply each passenger with the following test (“Test”), based on their date of departure.

Departing between 4 October 2021 – 31 December 2021
For Qualifying Bookings departing between 4 October 2021 and 31 December 2021, every passenger aged 5 years and older will receive a PCR test OR an antigen test if an antigen test would be more appropriate at the time of your departure.

Departing between 1 January 2022 – 31 October 2022
For Qualifying Bookings departing on or after 1 January 2022, every passenger aged 5 years and older will receive an antigen test.

5. On the Beach will not provide the Tests (nor a cash equivalent) if the Tests are no longer required.

Subject to availability
6. This promotion is subject to availability and there is a cap on the number of Tests that can be redeemed. OTB anticipate this will be sufficient to meet demand. However, if this cap is reached, the promotion will cease to be available whether or not a Qualifying Booking is made. If OTB anticipates the demand will outstrip the number of tests available, it will stop advertising the promotion and a notice of withdrawal of the promotion will be added to the website at

Who is my contract for the testing with?
7. The supplier of the Tests will be a third party who is authorised and accredited to carry out the Tests (“Testing Supplier”). The Testing Supplier will be Collinson Assistance Services Limited.

8. Although On the Beach will pay for the Tests on your behalf, your contract for the Tests will be with the Testing Supplier directly, and you will need to register with the Testing Supplier and agree to their Terms and Conditions once you have received your Tests.

9. The Tests do not form part of your package holiday, and are not a “travel service” for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018.

10. Save where On the Beach has been negligent, On the Beach does not accept any liability for issues with the Tests (including, but not limited to, inconclusive test results or delayed test results) or any acts or omissions of the Testing Supplier, nor for the consequences of a positive test or false positive test. However, if the customer informs OTB promptly of any issues, OTB will provide customer with such reasonable assistance as it is able to in the circumstances.

11. In the event of an inconclusive test result, it will be customer’s responsibility to arrange for a replacement test.

How do I get/use my Tests?
12. The Testing Supplier will send the Tests to the lead passenger’s address on the Qualifying Booking via a delivery service. The lead passenger will be responsible for the Tests for all passengers on a Qualifying Booking once delivered and for ensuring that the Tests are provided to the other passengers.

13. The Testing Supplier will provide you with:

  • Instructions on how to take the Test.
  • If applicable, instructions on how to register the Test and get and record the test result;
  • Customer support via email and online live chat.

Customer’s responsibilities
14. It is customer’s responsibility to:
a) Provide complete and correct contact details (address, email address and telephone number) when making the Qualifying Booking. If incorrect or incomplete details are provided then the Testing Supplier may not be able to deliver the Tests in time before departure;
b) Check the entry requirements for their destination and their return back to the UK. As entry requirements can change at short notice, customer should check these requirements at regular stages before they depart. For more information, please check the FCDO’s website;
c) Register the Tests in line with Testing Supplier’s instructions;
d) Obtain a reference code for the passenger locator form;
e) Conduct the Tests in line with Testing Supplier’s instructions and in the required timescales;
f) To follow and comply with all instructions of Testing Supplier and their Terms and Conditions.

15. On the Beach will not accept liability for any failure by the customer to adhere to their responsibilities as set out in paragraph 14. If the test kits are lost/stolen/damaged/spoiled, it will be the customer’s responsibility to arrange a replacement test.

Data protection
16. Passengers details will be used by On the Beach to administer this Promotion. The personal data customer provides will be processed in accordance with On the Beach’s privacy policy: On the Beach will use the personal information provided by passengers (and such use will include transferring the passenger’s personal information to the Testing Supplier) for the purposes of administering the promotion.

17. These terms and conditions (and any issues or disputes arising) shall be governed by the law of England and Wales law, and the parties submit to the exclusive jurisdiction of the English courts.

18. On the Beach’s standard booking conditions apply to bookings, please refer to and the other terms and conditions displayed as part of the booking journey.