Covid FAQs

Payments and Cancellations FAQs

Do I still need to make my next instalment payment?

You should ensure you keep up with instalment payments as per the original booking terms and conditions. Failure to keep up with payments may result in the holiday being cancelled and subject to cancellation fees. Where we cancel your holiday in these circumstances, you will not have ATOL protection, nor will your holiday be covered under the Package Travel Regulations. If the information from the airlines then later changes and your flight is cancelled you will not be entitled to a refund as we will have already cancelled your holiday.

My holiday has been cancelled – why does it still show as ‘confirmed’?

We are working through a considerable number of bookings and, as such, our online system may be slightly delayed in reflecting the status of your booking. If you have received an email from us confirming that your holiday has been cancelled, then no further action is required and this will show on our system shortly.

My flights have not been cancelled by my airline however I wish to cancel my holiday. How much will this cost me?

Cancellation costs will vary depending on when you are due to travel and the type of holiday purchased. For full cancellation costs please log into the 'My Bookings' section of our website where you can see a full breakdown of costs and – if you wish to cancel – submit a cancellation request.

I am unable to maintain payments due to redundancy or my wages being reduced. Can we delay payments?

When you log into the 'My Bookings' section of our website, there is an option to change the date of your next instalment payment. If you are unable to make a payment, as per the original booking terms and conditions, you will need to send us a message through ‘My Bookings’.

Can I remove individuals from the booking, rather than cancel entirely?

You can make changes to your booking by logging into the 'My Bookings' section of our website. Please be aware that amendment charges will apply as per the original booking terms and conditions.