ATOL Protected Holidays
Book with confidence
As an online travel agent, we let you build your own holiday by giving you access to a wide range of cheap flights, hotels and transfer suppliers, saving you money and it’s great to know that you can book with complete confidence with On the Beach – here’s why:
All flight-inclusive package holidays on our website are financially protected by the ATOL scheme. This means that in the very unlikely event that something happens to us or one of our travel suppliers, you have comfort that you will be able to get home safely and won’t be stranded abroad and if you were yet to go on holiday, you’ll get a full refund. Every part of your flight-inclusive package holiday is financially protected by the ATOL scheme.
On the Beach Limited is an Accredited Body Member of On the Beach Travel Limited - ATOL number 11549.
Please note that ATOL protection does not apply to all travel services listed. Our website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL certificate then the booking will not be ATOL protected. If you do receive an ATOL certificate but all of the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information or for more information about financial protection and the ATOL certificate go to www.caa.co.uk.
Alongside ATOL protection, On the Beach (unlike most other travel businesses) also offers the additional security of holding customer monies in a separate trust account. There are strict rules governing the trust account, which essentially mean we cannot withdraw monies from that account until you have travelled. So regardless of what travel service you have booked, you have comfort that your monies are protected.
On the Beach is a member of ABTA (membership number: K0813) meaning you have the benefit of ABTA’s assistance and Code of Conduct. ABTA is a travel trade association and members must ensure they offer choice, value and high levels of service. For more information, visit the ABTA website at www.abta.com.
Package Travel Regulations
If you book a package holiday with us, you also benefit from comprehensive protection offered by the European Package Travel Regulations. These Regulations entitle you, amongst other things, to assistance, compensation, price reduction and refunds in various scenarios. We've also got a dedicated page where you can learn more about your package travel rights.
We've noticed that people are asking a lot of questions about us...and we're very flattered! We've included some responses below, just to help clear things up a bit.
Is On the Beach reliable?
We certainly are! We're proud to be one of the UK's leading online retailers of beach holidays. From our humble beginnings in 2004 as a start-up business to our 2015 listing on the London Stock Exchange, we're now sending over 1.5 million satisfied customers away on their perfect beach holiday every year. We've even won several awards whilst doing so. So what you really should be asking yourself is 'when's my next beach holiday?'.
Is On the Beach ATOL protected?
When you book a flight-inclusive package holiday with us, every part of that holiday is financially protected by the ATOL scheme, so after you book you can relax knowing that your dream holiday is protected
Is On the Beach a package holiday?
We sell a wide range of package holidays that combine flights and hotels, and even transfers from the airport! Plus, when you book your package holiday and include a flight, your trip is ATOL protected - it doesn't get any better than that.
Is On the Beach a tour operator?
We're the beach holiday specialists, and one of the UK's leading online retailers of beach holidays. From Cancun to the Canaries, Thailand to Turkey - we know beaches and we're here to help you find your spot in the sun.
Is On the Beach safe?
We know this is an unpredictable world at times, but booking with us couldn't be safer. If you book a flight-inclusive package holiday with us and the government advises against travelling to that particular destination, you'll be covered by ATOL and the Package Travel Regulations and your money will be protected.
Is On the Beach in trouble?
Not at all - we've got loads of plans for 2020 and beyond, and all of them involve sending customers on their perfect beach break. If, however, you do want to read a bit more about results and share prices and all of that sort of stuff, the On the Beach Group site is a great place to start.
Is On the Beach reputable?
We send over 1.5 million satisfied customers on holiday every year. Don't take our word for it though, read what they have to say.
Is On the Beach part of Thomas Cook?
No, On the Beach is an entirely separate company to Thomas Cook. Whilst we did sell Thomas Cook flights on our website, we aren't - and never have been - a part of the Thomas Cook Group.
Is On the Beach ABTA and ATOL protected?
As mentioned above, all of the flight-inclusive package holidays that we sell are financially-protected by the ATOL scheme. We're also members of ABTA, which means that - whatever happens - you will always have the benefit of ABTA's assistance and Code of Conduct.
Is On the Beach safe to book with?
When you book a flight-inclusive package holiday with us your holiday is completely protected.
More reasons to book with us…
Book with confidence
Our flight-inclusive package holidays are financially protected with ATOL
Over 1.5 million
happy customers book with us every year
Pay in instalments
& spread the holiday cost up to two weeks before you fly
24/7 in-resort support
from our UK call centre