Santa Susanna Resort
(Santa Susanna, Costa Brava)

Price Match Promise

We want to make sure you get the very best deal possible and to make sure of this, we offer a Price Match Promise when you book a flight and hotel, which is our promise that you never pay too much on our website.

The Price Match is simple. We are so confident our website shows the lowest prices available online, if you find a cheaper price, on the same day as you made your purchase through us, we'll speak to your suppliers and negotiate a refund of the difference.

Price Match Terms and Conditions

1. The Price Match applies only to internet sites that have the identical (i.e. party size, dates, duration, flight times, flight numbers, in flight extras, hotel, room type, number of rooms and board basis) product immediately available all on one site, and the service is priced accurately.
2. Price Match requests are for bookings made online only, must not be submitted to us without having confirmed an order through our site and must be submitted to us on the same day of your purchase on our website.
3. You must have taken reasonable care to book on our site at the best available price.
4. The holiday you are asking to Price Match must be from a legitimate ABTA and/or ATOL bonded website, available to book online and must include any handling charges, booking fees, credit card fees and such like.
5. The holiday you are asking to Price Match cannot include in its price any money off coupons, promotional vouchers or offers or bulk-buy discounts.
6. The Price Match Promise does not include matching to other prices on our website which may change subject to availability.
7. Please note that the Price Match Promise relates to the total overall price.
8. The holiday you are asking to Price Match must be in pounds sterling.
9. The Price Match Promise does not apply to hotel only bookings.
10. The Price Match Promise does not apply to flight only bookings.
11. The Price Match Promise does not apply to tour operator package holidays.

To request a Price Match

Email pricematch@onthebeach.co.uk and remember to include:

• Your On the Beach order reference number.
• The URL of the page displaying the cheaper price. (Please do not send the URL of the homepage)
• A screen shot of the final booking page displaying all the prices and elements of the booking you are asking to Price Match. The screenshot must show:-
  • Party size and child ages.
  • The Flight operator, details, extras and price.
  • The Hotel name, room type, board basis, number of rooms and price.
  • Details of transfers (if included)
  • Summary of overall price including any discounts and total payable.

Please note we cannot accept responsibility where you have failed to send us the information requested in the format required or where a URL from the site you are asking to Price Match is no longer active, as it prevents us from viewing the comparison holiday.

Should this mean that we are unable to view a Price Match request from you on the day of purchase we will not be obliged to match the price for a booking if you later send a working URL or complete screen shot.

We will review the details of your Price Match request with your suppliers and reply to you via email within 7 working days. Refunds will be re-credited to the original card used to make your online purchase within 14 days or where only a deposit has been paid; the amount will be discounted from your outstanding balance.

Please note: On the Beach act as an agent providing a web search interface between you and various third party suppliers of travel products (e.g. flight, hotel or transfer). Each product you choose has its own price independent of other products booked at the same time and creates a separate contract between you and the supplier of that product.

Peace of Mind with On the Beach Total Assurance

The flight failures recently have only served to highlight the importance of ensuring that you are well looked after in the unfortunate event of the insolvency of a flight supplier. On the Beach have arranged a number of in resort and out of resort support and services giving you peace of mind in the rare event of the insolvency of a flight company. We will guarantee to deliver the following:

• All On the Beach administration fees waivered (see below)
• Dedicated phone and email support – priority access to a team of agents to assist you
• SMS and email alert service – receive texts with alert in resort, notification in the rare event of the insolvency of your flight company, communication on what to do next and support to repatriate you and your passengers as soon as possible

In Resort and due to travel on a ATOL Protected Charter Flight

• In the rare event of the insolvency of an ATOL protected charter airline we ensure you are REPATRIATED FOR FREE.

In Resort and due to travel on a No frills or scheduled flight

• Where the airline is a no frills or scheduled carrier we will also assist you in finding new flights in line with original dates with NO BOOKING FEE

Due to Travel on a ATOL Protected Charter Flight

• In the rare event of the insolvency of an ATOL protected charter airline we will assist in the claims and process of returning monies as quickly and seamlessly as possible with the CAA and ATTF
• No booking fee if you rebook your flights with us
• No admin fees for cancelling or amending your hotel due to a flight change

Due to Travel on a No frills or scheduled flight

• We will assist you in getting your full flight cost back via your card company
• No admin fees for cancelling or amending your hotel due to a flight change
• No booking fee if you rebook your flights with us

Peace of Mind - Total Financial Protection

On the Beach holds ATOL 10017. We are also full ABTA members.

It’s reassuring to know that every aspect of your holiday is financially protected when you book with On the Beach. So in the event of any supplier or On the Beach failure, your money is safe. Whether you’re counting down to departure or already on holiday, you can have complete peace of mind that you’re guaranteed financial protection.

What is protected? Everything!

Flight Plus Holidays

• Flight Plus Holidays - All of our Flight Plus Holidays are financially protected by the ATOL scheme. A Flight Plus Holiday is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and / or car hire from separate Travel Suppliers and as separate bookings (i.e. not a package holiday)
• On all Flight Plus Holiday bookings, your money is ATOL protected meaning that you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service Travel Suppliers.
• When you book with On the Beach, you will receive an ATOL confirmation invoice that provides you with information about your ATOL protection.

Hotels

All hotel only bookings are protected through our On the Beach Trust fund. You will be offered the option of transferring monies to be credited against another hotel booking or receive a refund.

Other Bookings like transfers, car hire and airport parking

All other products sold on this site are also protected through our On the Beach Trust fund. You will be offered the option of transferring monies to be credited against an alternative booking (where one is available) or receive a refund.

In-Resort Reps

Local holiday experts and their knowledge is at your disposal.

Resorts include:-

• Balearics: Majorca, Ibiza and Menorca
• Canaries: Tenerife, Gran Canaria, Fuerteventura and Lanzarote
• Turkey: Dalaman, Bodrum and Antalya
• Spain: Alicante, Costa Blanca and Malaga
• Egypt: Sharm el Sheikh and Hurghada
• Portugal: Algarve

Available 24/7 on call plus frequent visits to all our main hotels to ensure you enjoy your holiday.

On hand to help with tours, excursions, advice or indeed sort out any particular problems you could be experiencing.

It is this all-round dedication to delivering the best holiday ever which makes On the Beach one of the largest online travel companies in the UK sending over 500,000 customers away each year.

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