Mon-Fri: 8.30-22.30 | Sat-Sun: 9.00-21.00
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Alison is the fastest way to get the answers you need to hundreds of your frequently asked questions. She never sleeps and is available 24hrs a day. Why not ask her a question now.
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Manage your Booking is a self service system for our customers. Here you can send us a message, add extras to your booking, view and print your paperwork, make amendments to your booking and pay your holiday balance. Why not log in now and take a peek.
Manage my booking
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Price Match Guarantee
Whenever you book with On the Beach through our website we want to make sure you get the very best deal possible. To make sure of this, we now offer a Price Match when you book a flight plus hotel, which is your guarantee that you never pay too much for any holidays sold on our website.
The Price Match is simple. We are so confident we offer the lowest prices available online that we will refund the difference if you find a lower price on any other UK website, on the same day as you made your purchase with us.
Terms and Conditions
To request a Price Match
Email pricematch@onthebeach.co.uk and remember to include:
Please note we cannot accept responsibility where you have failed to send us the information requested in the format required or where a URL from the site you are asking us to Price Match is no longer active, as it prevents us from viewing the comparison holiday.
Should this mean that we are unable to view a Price Match request from you on the day of purchase we will not be obliged to match the price for a booking if you later send a working URL or complete screen shot.
We will review the details of your Price Match request and reply to you via email within 7 working days. Refunds will be re-credited to the original card used to make your online purchase within 14 days or where only a deposit has been paid; the amount will be discounted from your outstanding balance.
The flight failures recently have only served to highlight the importance of ensuring that you are well looked after in the unfortunate event of the insolvency of a flight supplier. On the Beach have arranged a number of in resort and out of resort support and services giving you peace of mind in the rare event of the insolvency of a flight company. We will guarantee to deliver the following:
It’s reassuring to know that every aspect of your holiday is financially protected when you book with On the Beach. So in the event of any supplier or On the Beach failure, your money is safe. Whether you’re counting down to departure or already on holiday, you can have complete peace of mind that you’re guaranteed financial protection.
Please remember we do not organise or sell package holidays. But with this financial protection guarantee, each individual transaction in your overall holiday booking is still covered and your money is therefore safe.
On the Beach has an ATOL from the CAA. It is a requirement of the offer of an ATOL that we provide financial protection arrangements for all bookings which include a flight, accommodation, car hire or transfers.
This protection is provided by a combination of a CAA approved Trust Fund (which protects you in the unlikely event of our insolvency) and airline failure insurance, meaning any element of your holiday affected by supplier failure will be refunded, and we will help to ensure the other components of your holiday will still be able to go ahead.
Please note the Trust is a approved by the CAA (Civil Aviation Authority) who manage ATOL (the financial protection scheme). We are also a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct.
What should I do if this affects me?
In the event of airline insolvency simply contact On the Beach and we will remunerate your lost monies or arrange your flight home if you are overseas at the time of the collapse.
This service is part of On the Beach’s commitment to financially protect your booking.
On the Beach are covered against financial insolvencies under a corporate insurance through Whitman Gowdridge Insurance Brokers Ltd, and is provided by International Passenger Protection (IPP) Ltd, the worldwide leaders in providing insolvency protection to the travel industry.
All security on IPP policies is provided by a panel of leading Insurers and Reinsurers with combined net assets in excess of €100 Billion.
The above applies to all new UK bookings made from 22 July 2011. As is standard with online travel agents, booking administration fees will not be refundable in the event of airline failure, neither will in-flight extras and credit card charges. Full details of this financial protection are contained in our booking conditions.
Local holiday experts and their knowledge is at your disposal.
Resorts include:-
Available 24/7 on call plus frequent visits to all our main hotels to ensure you enjoy your holiday.
On hand to help with tours, excursions, advice or indeed sort out any particular problems you could be experiencing.
It is this all-round dedication to delivering the best holiday ever which makes On the Beach one of the largest online travel companies in the UK sending over 500,000 customers away each year.
You've clicked a link which will take you back to the old On the Beach web site. Would you like to continue or stay on our new site?
